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August 2023 by Deborah Derry
Limited stock and help
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June 2023 by vanessa costanzo
Have been coming to this location for a few years out of convenience. But lately Depending on salesperson will depend on what new chemicals you “need to add” to your pool. And then after weeks of listening to them and the pool still not clearing up and chemicals staying the same, they suggest you purchase more expensive products. That same day went to Great escape with the same water sample and we were told to get super floc. our pool is clear in less than 24 hrs. When lighthouse , earlier that same day, said to buy 4 more bags (of turbo shock on top of the 7 they had me add the night before) and a $200+ filter.
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May 2023 by Connie Peters
Very helpful staff, always have what I need for my hot tub. Prices are ok.
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April 2023 by Oscar Rivera
Huge shoutout to them one of our vacuum hoses broke on a job site and we went to lite house i they took care of us great service & specially from Tom for taking care of us, great customer service and they were very helpful!
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December 2022 by Stephanie Ryan
Bought led 7 ft tree day after xmas 2021 for over 250$. Used one year and now part of lights dont work took back to store said nothing they could do to fix. Only offered 10% off another tree. No thanks
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October 2022 by Paul Preiszig
I purchased an extra heavy duty blue black solar cover on 6/16/22, 9/9/22, 3 months later the cover is delaminating. In its current state it looks worse then the 3 year old cover I threw out earlier in the summer.Lighthouse doesn't stand behind their customers, or their products.I spoke with Dave Hastie from Strongsville and this became apparent when he said there is nothing they can do because the covers are only warranted for seam failure.He tried suggesting the cover failed because of unbalanced chemicals. If that were the case my vinyl liner of 7 years would be toast. He also said he may have been able to help if I purchased their premium clear cover, but since my purchase was the extra heavy duty one I was out of luck.The 200.00 money I wasted on this cover will be the last time I purchase anything from Lighthouse. If I drive a few miles further there is another pool store I've never had issues with.
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September 2022 by J LeBlanc
Helpful staff and better prices on chemicals than Amazon. Definitely a win win.
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June 2022 by Keith D.
I just got home from the North Olmsted Store. This is the same store I bought my above ground pool, Spa and patio set. I have been there many times and have been upset with the lack of customer support, and left questioning why I would ever go back. I went in today again after 3 time of driving up to the store for a water test. I felt insulted by the response that I received from the (Manager?). I was told the water testing machine was not working again (as the last two times I went up for the water test) and that it was a free service and a courtesy to the customers, and I should not expect it to be available every time I need it. For your information, I was told when I purchased the pool that this type of service would be available to me as a free service, to help me maintain my pool. In this visit, as well as many other visits, the water testing was not only not available to me again!! The thing I am most upset about is how extremely rude the manager was again to me. Most of the staff at that store are not customer friendly. I bought a smoker last year and because of my experience I did not even consider buying at Litehouse. They need a crash course in customer service!!
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May 2022 by Ctwn 216
aboustley horrible. I've been spending money here for the last 4 years I went in to buy a pool liner pool cover and a solar cover February/March and the employee told me he suggested to wait till may 4th to buy all of these things because I would get a huge discount. so here we are may 4th he tells me he cannot sell me a pool liner until August and not to mention I still bought today a pool cover , chemicals, and a solar cover and only saved $10 ridiculous not only I got lied too big time now I cannot find a pool liner anywhere because of his incompetence and cannot open my pool this summer thanks lighthouse for taking my money and the lies.. Definitely will not ever go back there again . the only way if the owner himself apologize and sell me a pool liner but we all know now and days there is no loyalty anymore. I won't hold my breath
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November 2021 by Sharon Doyle
They have pre-lit Christmas trees and wreaths. They have a wide variety of hot tubs and spas. They are located in strip mall right behind tjmaxx on Broadview Rd just south of Pleasant Valley Rd.
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October 2021 by Greg Archacki
Very knowledgeable staff, always have everything we need, chemicals, parts, accessories.. thanks guys
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August 2021 by Dave Walters
Called about DE powder and was told they had it. Only a few minutes later, they called back and said they double checked and were actually out of stock. I REALLY apprecite them saving me the trip and taking the time to call back. THAT IS GREAT SERVICE IF YOU ASK ME!
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July 2021 by Robert Kovalak
Great for pool supplies but also a hidden gem for traeger grills and supplies
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July 2021 by Julia Boone
Poor customer service needs more training.
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June 2021 by Guy T.
No stars. Worst service guys ever. Borderline negligent. Go somewhere else. Rude. Know it all's.