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November 2023 by lucille laurenzi
I appreciate the sales man Kevin was very consiserate of my car being worked on the right way.And the machanic went out of his way.Replaced all 4 seanon tires and put car on the lift first to make sure if I needed a alighment or not.
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November 2023 by David Sutt
Keith and his team always do phenomenal work on my car. I've been going to them for the last 2 1/2 years. Great customer service. If something is wrong, they will tell and give you great recommendations. 100% my favorite autoshop!!
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November 2023 by Nic Salts
Harold’s was amazing! Someone tried to jack my car and did significant damage. Had to get windows, an entire steering column and wiring all rebooked up. Everyone was telling me 3-5 weeks to even check it. Harold’s got it in same day and diagnosed entirely in 3 days! Then got parts in and it looks perfect! Works exactly as it should and has followed up! 100% will be using them for my car needs. And heck, I’m a finance manager at a large group of dealerships! I’ll use them period.
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October 2023 by CHRIS JASKO
They were able to get right on the problem I was having. The work done and as always is very good and always knowledgeable and explaining problem. I strongly recommend Herold's as top notch work and attitude towards customers
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October 2023 by David Rackel
Got oil change and front pads and rotors. Left my car the evening before and they gave me a loaner car to get to work the next day. Car was ready when they said it would be, and I am happy with their professionalism. Kept me informed throughout the day. Will be going back for any future work I need and will recommend to my friends
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October 2023 by Maria Scears
Was searching for a mechanic after our long time guy retired. Highly recommend this shop! Great communication, great service! Fast and friendly. We will be bringing all of our vehicles in the future!Services: Tires
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September 2023 by Glenn Wilkinson
Family friendly and very competitive. I did a walk-in and they took me right away. Customer service done right!!
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September 2023 by Ervin Straubhaar
This is why I've been going to this garage for about 20 years. They led me in the right direction for a repair that was more affordable for me at this time. I love these guys.
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September 2023 by Tarry Manor
Spoke with Kevin about a repair estimate, told him exactly which part (according to a Dealership mechanic) that I needed, make and model of the car, told him I was shopping around for prices, and had already been quoted by the Dealership. I was told that he could not give me any estimate over the phone for cost of parts/labor because "it wouldn't be fair to me" if it turned out to be more. My understanding on estimates is that they aren't a contract just a rough idea of what to expect cost wise. I wasn't asking for an exact, down to the penny quote that can never change, could never be more or be less lol! Kevin told me he would need to physically look at the car. So, before you can give me any idea on general cost of services, I have to physically bring my car in to you and put my life on hold with no idea what you'll charge me, assuming I then agree to have your mechanic do the work? uhh? This was a bit surprising to me, so I asked him "worst case scenario, what would you charge to swap out this part"?. Nope. Kevin refused to quote me over the phone. 20 minutes later, I had a mechanic at another shop quote me half of what the dealership originally wanted and without having to see my car beforehand. Ain't that something? The part was just an O2 sensor, nothing major. I won't be giving any more business to Herold's.
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June 2023 by Grace P
Was sent a flyer for free brake pads no purchase necessary. Beware not true. I understand they will charge u for labor but they will force u to buy rotors when u don’t even need them. I ended up getting a private mechanic for less than half the price and I paid for my own brakes. Now they are sending out free tire coupons got rid of that immediately.
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May 2023 by aaron lalonde
Awesome staff. Very friendly and helpful. Kept us updated throughout the repair on what parts were needed. Helped with financing of the full repair so it wasn't a huge hit to the wallet that day. Would 100% recommend them to everyone
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May 2023 by Michael Mcintosh
Best place you could go for repairs. It's nothing like the big places. They will give you great service and better prices then any of the shops in my city. They will save you as much money as they can. I wont take my cars anywhere else.Services: Air & cabin filter replacement
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March 2023 by Savanna B
Service was absolutely terrific. From start to finish! Prices were suitable for the work my car needed. They took the time to give a personalized quote and gave me a detailed breakdown what was most necessary. My vehicle was prepped for winter, while staying within my budget! The rental car provided ensured my family didn’t miss a beat while my car was in the shop! 100% would recommend!
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March 2023 by Karen Bare
I am very happy to share about the excellent and very professional service & repair to my car by Herold Family Auto Service this past week, March 1st, 2023. It was the first time they ever serviced my car. Had I known of the quality care they provide for vehicles and customers, I would of been relying on their business along time ago!!! They did a full inspection and found something that saved me money by pinpointing a major defect. Had it not been corrected, it could of damaged other parts of my car. Needless to say, I highly recommend their business!!!Services: Auto battery replacement
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March 2023 by Ben A
I have used Harold's for a number of years. They do great work at a reasonable price. And having a loaner available is such a big plus. Makes it easy to drop my car off in the morning and pick it up later in the day. The service team is always a great help.Services: Tires
