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February 2024 by Nichole Holtz
I dropped my car off early and they took it early and took care of it
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January 2024 by Kathleen Suhar
I had never been to this Firestone store before, my son who takes his vehicles there recommended them.I did the appointment online, super convenient!I was greeted right away, checked in and they took my car back right away. It was a great experience, the problem was explained and shown to me, they checked with me to see what I wanted to fix, what could wait.These are the reasons for my high scores! Excellent staff and service!
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January 2024 by James Borden
Always receive great, prompt, and courteous service at this location.
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January 2024 by Dominic Menadeo
What a joke
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December 2023 by Norman Moore
I'm always completely satisfied when I go to the Firestone in Parma Ohio, they only tell me what is wrong and they never try to deceive me into spending more than I have to , which I appreciate
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November 2023 by Megan W.
Charged me $400 for a service that didn't fix my problem. I've gotten this problem fixed for $100 at other mechanics in the past but I just moved here and needed a new mechanic. They tried to quote me for an additional $2,500 of repairs that my car didn't need. I tried to negotiate a lower price (to still pay them for the labor but less since my problem wasn't fixed) and all they gave me was $20 off. I feel absolutely gutted that I paid $400 just to have to go to another mechanic to get my heater fixed. Very unimpressed that they wouldn't at least give me a significant discount for not fixing the problem. Save your money and don't support this business.
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October 2023 by Frank Burdel
Great service. Needed tires changed in emergency and called them and was very helpful and dud same day. Very friendly.
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October 2023 by Jeremy Siegel
An oil change should not take two hours. It takes half an hour with jacks and stands in a driveway, a lift should make it much easier and faster. And on top of that they try to perform work and install parts without permission.
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October 2023 by Mike Meadows
Rotated tires but didn’t reset tpms and I have low tire lights on now, changed my oil and wasn’t told to do so as it was recently done and shorted me 2 quarts on top of changing it when they were not asked to, told me oil change was on them which is great if you put the proper amount of oil in, drove for a month and a half before checking oil and adjusting air pressure only to find that they didn’t reset/retrain tpms and that it was 2 quarts low!Services: Tires
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September 2023 by Gautam Gurung
I had replaced myself CV axle on my 2017 jeep patriot. Some how I got the wrong part from autozone. It was kind a hard to install but I got in it was couple centimeters longer and making noise after. so I brought it here. I agreed to pay $109 plus taxes for diagnosis they actually changed the axle and asking me to pay 700 plus change which I had never approved to do so.It's a common sense when I know how to install the parts and it only cost me $89.99 from autozone why would I pay 700? That's crazy.I was a loyal customer and you will miss one more customer.
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September 2023 by Bria Zupancic
Firestone Autocare in Parma off Ames road rotated my tires and the next day my tires blew off and I almost got into a huge major accident. They didn’t put the tires on correctly and didn’t notify me.
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July 2023 by David Swartz
3rd straight visit with additional charges and poor quality mechanical work. Was 15+ year loyal customer will likely never come back after multiple poor quality experiences with mistakes made during maintenance.Service: Oil change
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July 2023 by Liz maxa
Natalya took great care of my car when I needed new rotors and brakes finally. The employees cared about my issues and I felt confident in the services being done. Brian was kind and very helpful. I also got to see my record grooved rotors which was pretty cool. Natalya was a great technician and was able to save my calipers!We have had great experiences at this location and will return for our next service needs. Probably sparkplugs and engine tune up.
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June 2023 by jose h.
Worst place to get your fleet vehicle service. MADE AN APPOINTMENT DAYS PRIOR TO GET MY VIHECLE SERVICE, and WHEN I ARRIVE they couldn't because he's response was that they were busy. But when I ask how long it would take and he's response was 2 hours which I agreed to stay and wait but he insisted for me to come back next time. The manager on the day of June 3,23 was very unprofessional, he wanted me to come back because he doesn't want to work. If I was the Manager I would help my team when we are packed and busy, and not just sit in the office and whine about making a call to ARI Fleet Services. He should be REPLACE to someone better.
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May 2023 by Tony Pazo
I’m having a bad day #Firestone Complete Auto Care Store #014907 Parma Ohio damaged my car with the lift and I don’t know what to do! they also used Hose clamps to repair my car!!
