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December 2024 by Олена Дронова
My daughter brought me to register an account. According to the promotion, she was supposed to receive 50 dollars for it, but the bank employee said that this is possible only when registering online. It's strange, because today other people received a reward. We were told the truth?
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December 2024 by Brian Neal
Always problems with ATM deposit one check from insurance company no problem second time they rejected it because my wife's name was in the check great give it back and we will both sign it, “ sorry we cant do anything you have to wait for it to be mailed. So now They hold 2k of my money while I cross my fingers in hope that they send it back in 10 days or more. This bank is a joke, these problems should be able to be corrected within 24 hours
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November 2024 by Marina Kononets
Tyneisha Brown is unprofessional and rude. Unable to do her job or interact with customers, she needs to find a job elsewhere, not dealing with people.
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November 2024 by Brian Ross
Don't trust the people here. Went to the branch the other day to start a bank account for my son, I remember it being a great experience for me, and he was excited! Had his passport and everything ready to go, first thing they said is they can't make him an account, which I've since found out is a lie, and instead I had to go online for a first checking then I can move the money to the account. I'm like okay so we go online, make the first checking, and ever since then I can't transfer money to it, all websites and app give same error. So I go back to the bank and they say oh we don't handle those accounts in store and can't transfer money to it. I'm like you can't do a withdrawal from mine and deposit into it? They said no. Which I found out is also a lie. So he has no way to put money in? They said I guess not you'll have to call. Completely unprofessional and useless so far is my experience with this branch. And if they've lied to me twice for no reason why would I trust them with my money?
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November 2024 by Christy Zhu
0 score.
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April 2024 by Ahmed BM
Physique Byrd she was very helpful wish you the best in your career
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April 2024 by Zaki Azizi
The lady ( Phynique Byrd ) who helped us to open a new account was perfect and such a nice girl that I had never met in my whole life.
Thank you, Chase Bank, for such a great service and nice employee like Phynique Byrd.?✌️
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February 2024 by Olga Beaumont
The worst branch in Parma , double check if the really schedule an appointment for you, don’t waste your time on unprofessional people
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February 2024 by Nicole Reed
****ZERO STARS**** I needed to remove cash from my account and drove through the ATM at this location. BIG MISTAKE! I tried to remove $180 from my account and the machine stated I had insufficient funds. I knew that I had the funds in my account so, I tried again. I received the same error message. I opened my app only to see that the $180 was in fact removed my account. I think no worries, they can see on camera that the money did not come out. I go into the bank and I'm treated like a criminal. No one helped me instead they called the 1-800 customer service number located on the back of the debit card. They had me file a claim instead of watching cameras and handling the situation inside of the branch. A temporary credit was issued to my account in the amount of $180 while an investigation was conducted. So I think, great! They'll review the cameras and SEE that I did not receive any cash from the ATM. WRONG! Today the money was removed from my account again. I called the claims department no help, they tell me I need to go to the branch and talk to a manager. I tried to do that immediately after it happened and again, was treated like a criminal in my own bank. Back to where we started. I called the bank to talk to a manager and try to resolve the situation. The manager tells me that the camera only shows faces and the machine is not even managed by them. What's the purpose of having a camera?! It's a Chase ATM on Chase property, why would it not be managed by Chase?! Someone help, please!!!
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December 2023 by Dalya Abu-Shaweesh
Today Satedra Beasley helped me out and it was probably the best experience I’ve had at a bank. She was so lovely and warm and went above and beyond in being helpful. She has a great personality for customer service and I hope she’s there the next time I visit! 10 stars.
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November 2023 by Amanda T
I had a huge ordeal happen with the claims department with Chase. I finally was able to sit down with Charles Schroeder at the Parma chase location and he was nothing but patient, helpful, and listened to everything I had to say. I was really frustrated because I’ve been dealing with this since July and Charles was able to fix it within two hours. I am very thankful for him fixing this for me!
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November 2023 by R Fletcher
It’s frustrating because their ATM is broke all the time. I’m considering getting a different bank hoping that their ATM works better. I don’t understand.
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November 2023 by Migel Ruvinov
Horrible service. Came in 2 days in a row to open an account and no one would help me!!!!Horrible customer service and customer experience.
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September 2023 by serg Плющ
Anita super manager. He speaks Ukrainian
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September 2023 by Manju Ghising
Just open my bank account today at this location and they are so nice especially Anita she is the best because she make sure i understand everything and she was so kind ❤️❤️
