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April 2024 by Ahmed BM
Physique Byrd she was very helpful wish you the best in your career
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April 2024 by Zaki Azizi
The lady ( Phynique Byrd ) who helped us to open a new account was perfect and such a nice girl that I had never met in my whole life.
Thank you, Chase Bank, for such a great service and nice employee like Phynique Byrd.?✌️
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February 2024 by Olga Beaumont
The worst branch in Parma , double check if the really schedule an appointment for you, don’t waste your time on unprofessional people
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February 2024 by Nicole Reed
****ZERO STARS**** I needed to remove cash from my account and drove through the ATM at this location. BIG MISTAKE! I tried to remove $180 from my account and the machine stated I had insufficient funds. I knew that I had the funds in my account so, I tried again. I received the same error message. I opened my app only to see that the $180 was in fact removed my account. I think no worries, they can see on camera that the money did not come out. I go into the bank and I'm treated like a criminal. No one helped me instead they called the 1-800 customer service number located on the back of the debit card. They had me file a claim instead of watching cameras and handling the situation inside of the branch. A temporary credit was issued to my account in the amount of $180 while an investigation was conducted. So I think, great! They'll review the cameras and SEE that I did not receive any cash from the ATM. WRONG! Today the money was removed from my account again. I called the claims department no help, they tell me I need to go to the branch and talk to a manager. I tried to do that immediately after it happened and again, was treated like a criminal in my own bank. Back to where we started. I called the bank to talk to a manager and try to resolve the situation. The manager tells me that the camera only shows faces and the machine is not even managed by them. What's the purpose of having a camera?! It's a Chase ATM on Chase property, why would it not be managed by Chase?! Someone help, please!!!
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December 2023 by Dalya Abu-Shaweesh
Today Satedra Beasley helped me out and it was probably the best experience I’ve had at a bank. She was so lovely and warm and went above and beyond in being helpful. She has a great personality for customer service and I hope she’s there the next time I visit! 10 stars.
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November 2023 by Amanda T
I had a huge ordeal happen with the claims department with Chase. I finally was able to sit down with Charles Schroeder at the Parma chase location and he was nothing but patient, helpful, and listened to everything I had to say. I was really frustrated because I’ve been dealing with this since July and Charles was able to fix it within two hours. I am very thankful for him fixing this for me!
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November 2023 by R Fletcher
It’s frustrating because their ATM is broke all the time. I’m considering getting a different bank hoping that their ATM works better. I don’t understand.
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November 2023 by Migel Ruvinov
Horrible service. Came in 2 days in a row to open an account and no one would help me!!!!Horrible customer service and customer experience.
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September 2023 by serg Плющ
Anita super manager. He speaks Ukrainian
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September 2023 by Manju Ghising
Just open my bank account today at this location and they are so nice especially Anita she is the best because she make sure i understand everything and she was so kind ❤️❤️
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July 2023 by Danielle Rueger-Miroewski
Not familiar with the process of cashing a savings bond.
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July 2023 by J
I cant wait until the day your bank crashes, your security measures SUCK, I have to replace my card for the 5th time this year due to fraudulent use.
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June 2023 by Sheila She
All of a sudden stop excepting cash deposit no warning
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June 2023 by C
Friday Septemeber 16. I asked them for a simple bank statement with my new address. Counter woman printed a stack of paper with useless information with old address, although she confirmed my new address. I called them about it and person speaking constantly interrupts you while speaking and won't admit her employees couldn't complete a simple request. She also said that the statement won't appear with the new address and her employees gave me the right papers. I go and look it up myself and lo and behold I found the statements with the new address and I sent them to myself. Just an inept workforce working at this branch and they wasted my time completely. If you want anything done right get it done yourself. I will be changing banks asap.
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June 2023 by Mark Campos
Rude. Gave the wrong information and didn’t even apologize.
