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September 2024 by Mike Gedeon
Took my vehicle into service for a leaking transmission. The vehicle operates just fine with no service lights. Was told that the price would be the same to repair the leaks as it would be to replace the transmission. Was quoted almost $8k for a new transmission. I declined the service and paid the $200 diagnostic fee… took the vehicle to a reputable shop and was told that the leaks could be repaired for roughly $1,600. Would advise taking your vehicle elsewhere or at least get a second opinion before moving forward with Ken Ganley. Service staff were very nice and easy to work with.
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August 2024 by Courtney Cook
I am dissatisfied with my recent experiences at this dealership. Before the dealership was purchased by Ken Ganley’s group, this dealership was my favorite Ford dealership location. However, I recently had an issue with my 2023 Escape (purchased elsewhere) in which the engine overheated while I was getting on the highway. After letting the car cool down I drove it to Ken Ganley Ford Parma and asked them to fit it into their schedule somewhere. They did bring it in, but had zero loaners and could not even rent me a vehicle due to Ken Ganley policy - something that was permitted with Bob Gillingham and is permitted at other dealerships today. They also did not even call to update me for over a week - any time I spoke to them was because I called them myself to ask for an update. I only found out the car was ready for pickup because I happened to call. Now, three weeks later, the car is having the same issue. I called the dealership approximately 36 hours ago and had to leave a message with the operator because no one answered the phone after trying the service dept multiple times in a row, and have never heard back since. I ended up calling another dealership who was able fit me into their schedule, and also was able to tell me the service I received for my vehicle at Ken Ganley is actually a two part service in which the second part can be done if the first part doesn’t resolve the issue. I never learned any of this from Ken Ganley’s service department. I am extremely frustrated that I am having these very serious issues with my brand new car and that Ken Ganley Ford doesn’t seem to care. I don’t blame the staff because they are mostly the same as they were previously - I blame poor leadership, poor management and poor policy by Ken Ganley.
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August 2024 by Michael Ray
Very good place
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August 2024 by Kate D'Amico
Very good service. This is my 6th vehicle from Ganley. Highly recommend!
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August 2024 by Kris Justice
Dave Moga is very nice and thoutful.
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August 2024 by mike mitchell
I recommend Bert ?
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August 2024 by Arthur Tassi
In and out no problem. Service tech pleasant and knowledgeable.
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August 2024 by Meisha Keith
First time visiting; The service was pleasant and quick.
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August 2024 by Sia Frazier
Service dept is fantastic I always have Alex R. Do my Ford performance work on my customs. Parts dept can order you anything and a better price than online or via auto custom shops!
Management is incredibly friendly and besides 1 poor and rude sales person (Pam) it is a very easy buying experience. I would personally recommend Joe for any and all sales purposes! Tell em Mike sent ya he'll hook yall up!
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August 2024 by Theresa Wojdacz
My experience at Ken Ganley Ford was excellent. Ken Miller did an awesome job on helping me find the vehicle I wanted with everything I wanted and at the price I wanted was very very happy.
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August 2024 by Tim Taylor
It should NOT take 2 hours for an oil change and tire rotation, especially when you have an appointment
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August 2024 by David Kassay
Service is terrible 2 hours go by didn't even start on my oil change service said they were in a meeting took my car and left since ganley bought Gillingham ford not the same
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July 2024 by Anne Close
Madelyn is the bomb! Always love seeing friendly faces at the dealership :)
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July 2024 by Madelyn Vega
Bert was awesome to work with. Would definitely refer my friends and family.
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July 2024 by Bert Csizek
Bubba was a pleasure to speak with, and very knowledgeable
