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January 2024 by A Bossone
They answered all questions, very friendly staff thank you all. Special thank you to Nick T who even changed my passenger wipe fast, it works fine. Big shout out to a wonderful staff, guessing they have a good manager to lead them. Again Thank you all for wonderful quick friendly customer service.
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January 2024 by John H
The staff was friendly and tested my battery.
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November 2023 by Dave
If I could give a ZERO I wouldMy mother-in-law purchased a new battery from here. $240.00. They brought out the battery and said here it is. She asked if someone could replace it. The gentleman in the back said he didn't think so but he'd take a look. It looked like he would be able to do the install. Long story short he replaced the battery but was unable to connect the battery lead. (It was too loose). He then tried to insert a spacer (washer) on the battery post. This did not work. He tried forcing it with a hammer. Needless to say he damaged the cable lead. He then inserted a screw between the post and the cable lead. Then he told me "that should hold but you'll need to get a new cable" He didn't say he was sorry or offer the pay for the cable to be replaced. TERRIBLE customer service.My mother-in-law then drove to Conrad's where she is getting a new cable lead. Unfortunately this is going to cost her, money she should not have to spend.I feel AutoZone should have stepped up and made this right.Update: Within 24 hours I was contacted by the Area General Manager of AutoZone. She was professional, apologetic and handled my mother-in-law's situation to my satisfaction. My mother-in-law was very grateful, as well.Thank you for your quick 5 Star response.
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August 2023 by Adel Bishai
Had a great experience buying a bulb for my front lights. The young lady at the cashier was very helpful. I was very pleased
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July 2023 by Matt Kubinski
Make sure you know what you need when you go there. It's very hit or miss wether someone knowledgeable will be in when you go there.
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July 2023 by c s
Very helpful and knowledgeable staff.
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March 2023 by Dwight
Dont buy here on any autozone for that matter. Stuffs overpriced. Corporate policies are discriminatory. Cant even call you and let you know about an application and manager leaves you dangling. Like seriously, i got rejected by some toothless racist hick dweeb that keeps his emo weirdo daughter around the store. Keep in mind their headquarters is in the city that has cops hunt down poor young men and savagely beat them to death. Backyard Mississippi. You dogged me over $11/ hour job. Slave drivers.
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March 2023 by Woe Dee (WhoaDee)
They made me scan my own codes
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March 2023 by Mark Peters
Awesome customer service, assisted in putting a new battery.
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February 2023 by Daniel dolciato
Will always recommend norm took care of me w when my truck broke down close to the store delivering me the parts needed to get back on the road and finish the job at hand5 stars for norm
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February 2023 by Savy Smiles
There was so much help. As a woman I didn't feel like I was getting mansplained just help.
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January 2023 by Pamela Barnes
The employee was so helpful and friendly! He put my wiper blades on for me and showed me how to take them off. I was treated as if I were invisible at the North Royalton store so I left and came to Broadview Heights, where the difference in customer service was night and day.
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November 2022 by Nanci P.
My Kia Forte needed a new running light replaced. Stopped here to purchase a new one. The clerk was very helpful finding the correct replacement. I asked if he could help me replace the bulb while I was there. He said no as the car would have to go on a lift. A few days later I took my car to a shop to get the bulb replaced. Found out Autozone sold me the wrong bulb.
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November 2022 by Jenn Rogers
clean store. fast service. the gentleman even put my new wiper blade on for me.
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November 2022 by Timothy Oshatyuk
Great group of guys working there, usually have everything I need. Been a customer for many years now, highly recommended for any automotive needs. Tool rental is probably my favorite service.
