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January 2024 by Jennifer Piller
Nathan was super helpful and knowledgeable.
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January 2024 by Amy Abreu
Great customer service by Thomas P on Pearl Rd location!
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December 2023 by shana trepal
Great service, prices
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November 2023 by Cal
I came here to return a magnetic engine oil drain plug as it was no longer the one I wanted and to exchange it for a different type. When I mentioned that I would locate it from the shelf, the employee followed me (I prefer not to be followed unless I ask for help, which I'll explain in a moment). As we reached the oil bolts, I found them myself despite the employee searching the opposite side and seeing multiple similar options. I was about to use my phone to find the correct item number to ensure it fits when the employee mentioned, 'the only difference is one is longer.' However, after changing my oil, I discovered that the difference was not just in length but also in the space between the threads on the screw ?, indicating it didn't fit – even confirmed on the AutoZone website. Their guidance led me to pick the wrong one, and using my phone would have prevented this issue. Thankfully, I refrained from forcing the screw in; otherwise, it would have damaged my oil pan! It's frustrating as this could have been easily avoided. I should have known better, considering that employees in car stores are often learning as they go.
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November 2023 by Steven Church
Great service! Helped with putting wipers on and with finding the right size. Also helped with my battery in my key FOB. Very knowledgeable and friendly!
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November 2023 by James Tanner
Friendly, ready to help. Found exactly what I wanted.
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September 2023 by Peter Bradley
Awesome service from the only female on team. Very knowledgeable!
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September 2023 by Steve
Thank you Thomas for your honest and helpful service. AAA+
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July 2023 by Igor Tachynskyy
Great store, friendly and helpful staff!
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July 2023 by Daniel Gibbons
My classic car died in their parking lot. They guys, particularly Tom, were beyond helpful while I waited for a tow. I've shopped their many times, and have never had a problem. Good guys all the way around, can't say enough good things about them.
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July 2023 by Devin Gentile
Very nice people and very grate service
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July 2023 by Joe gaglione
The store manager of the AutoZone on Pearl road in Parma heights Ohio should definitely not have that position. Treated me rude called me names and argued with me over money and parts. I myself own a business and if my secretary talk to my customers the way he talked and treated me she would no longer have a position at my company. You have to remember Paul you are representation of AutoZone not a representation of your bad attitude. So just remember if you go to AutoZone on Pearl road in Parma heights Ohio to get parts for your vehicle just remember don't ask Paul to look up your parts or ask for a price because he'll give you that little man attitude like he gave me. Arguing with me calling me names definitely unprofessional and should definitely not have that position dealing with the public. Learn some manners Paul treat customers with hospitality and respect because you represent AutoZone. Because of some of the people I really care about there and like and enjoy working with I will continue to buy parts at this location but one more encounter with little man Paul and I will never step foot back in that store again, I only spend $2,000 or $3,000 a month there I don't spend $30,000 a month there like Paul would like. In order to get respect you have to spend at least $30,000 a month at this location for little man Paul to treat you with respect. I find that offensive and I'll leave it at that. Talking to this man I have to believe I am definitely definitely not the only person that has ever had a problem with little man Paul. And I'll just leave it at that go browns !!!
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July 2023 by J b
Very helpful people there they'll hook you up and get you on your way
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July 2023 by Dominik Nosek
The staff here are friendly and helpful. The wide hours of operation are convenient for when I'm on a tight schedule, or for when a car problem suddenly occurs.
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July 2023 by Traci Schurdell
They were nice and fast which I really appreciated!
