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March 2024 by Kathie Doyle
I had a wonderful experience today at the Verizon store in Concord. I worked with a young man,Heru, Who was amazing. First of all, he was very knowledgeable, and explain things to me in a very patient manner. One of my more pleasant experiences at a Verizon store.
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February 2024 by D. Lechene
Went there to buy a specific cell phone a nice lady helped me find it
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January 2024 by Brian Johnston
I stopped in after my phone crashed in Fla. I had switched from Verizon to Google Fi- big MISTAKE!! Their tech support is Best Buy- 4 clerks later nothing is fixed- Upon return I went to Verizon Concord/Painesville. I met with Customer Service Representative Heru, he took the time to work through the problem. I switched back to Verizon!! I highly recommend Concord Verizon and Heru!!
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December 2023 by kathy bell
Sadi receives 5 Stars from us! I cannot say enough about the amazing customer service we received from Sadi! She met us at the door as we entered! She helped set up our new phones, explained the specials (we got a new i-pad), and helped me get my teacher credit. We had to return a few days later and she again spent time figuring out why we had not received our return boxes for our old phones. Of course, she handled it. Sadi really went above and beyond! We cannot thank her enough!
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November 2023 by Nicky Sherwood
I am leaving a 5 star review for Krista!! My husband and I had a horrible experience and Krista turned it around! Without her professionalism, kindness, compassion, experience, and dedication (6 hours for us all!!), we would still be waiting. Krista was the only employee who acknowledged us when we walked in on Monday. They were busy but she took the time to smile and let us know someone would be right with us. We waited for 25 mins and a gentleman walked right in and was taken care of by the team lead, Sadi. She was rude and arrogant. Bragged loudly how she has 3 stores she manages. Clearly her words spoke louder than her actions! She didn’t want to help us and was rude to her employees. Totally unacceptable. She was more concerned about Happy Hour! My husband and I watched her leave and left her employees and us high and dry! Krista and Courtney stayed with us until 10 PM! They close at 9. Our account is still be reviewed to correct it. If it weren’t for Krista and Courtney, we would have changed carriers after 27 years with Verizon! Krista and Courtney both are true professionals and are still updating me regularly with answers! That is customer service!!! Sadi can go to Happy Hour, Krista will handle it! This I know. Thank you, Krista and Courtney ?❤️
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August 2023 by Donna Fiske
Charles was great at showing us phones that were appropriate for the needs of our different family members. His knowledge on the different brands was helpful to know if we should stay with iOS or switch to Android or visa versa.The online service for VZW at the store and over the phone was so slow! We felt really sad for the workers.
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August 2023 by Renee Mathey
Ryan Gamiero was the representative that helped me when I came into the store. My Moto Z4 (which I love) that was 4 years old was on it's last leg. I wanted to stay with Motorola as always but needed the models explained to me. He is so understanding, courteous and knowledgeable and a great person! He totally set my new Edge up with exactly what was on my Moto Z4 and answered my million questions with patience and kindness! I wish I could commend him to everyone! Great employee, person and now friend! If you need any assistance, go see Ryan! ❤️
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July 2023 by Laurie
Krista at the Concord store was great. Very helpful and the process for my son and my new phones was quick. I came in the next morning with my other son, the same quick, friendly and professional service. Thank you thank you. Also, if anyone is in need of a job, they really seem to need the help. The staff in there were incredible for being so short handed.
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May 2023 by Cindy Rowan
I worked with Connor this weekend and he was great! Helped me with all my questions and plan changes. Thank You Connor!!
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April 2023 by Dawn Britsky
Alex was amazing. I always dread going into a Verizon store. Today I was pleasantly surprised by the easy going experience, understanding, and connection with Alex. Thank you!! This experience made life and my business more enjoyable. It is encouraging to see someone so qualified at Verizon.
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April 2023 by Kelly Spence
Great job Matt! Appreciate the help to get my phone activated and review my accounts !!!
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December 2022 by Kelli Patterson
Sadi was super helpful! She did everything to get us the best deal. She answered all of our questions and was very easy to work!
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September 2022 by Sherry Sipan
My representative at Verizon was excellent, my next purchase is a tablet and I got his card so that I can go back.
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September 2022 by BARB YOUNG
Jordan was extremely helpful! We had a large and complicated transition for several phones. Jordan was patient, diligent and very helpful. We had many challenges and he worked through them all. Definitely recommend Jordan at the Concord Verizon store.
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September 2022 by Kelli Dussing
Sadi was super helpful! She did everything to get us the best deal. She answered all of our questions and was very easy to work!
