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March 2024 by Ryan Young
I went here twice. The first time, the person doing our taxes was involved and got us a good refund. The second time, was stupid slow and uncaring. My husband is an educator and she didn't care to give us educator credit. She just kept saying we didn't qualify when we actually did. The person who we scheduled the appointment called off on Friday so we had to come in on Saturday morning. But they didn't call so we went in both Friday and Saturday. They charged us over $300. We went to a new place and it took them half the time and got us a big refund. Both services cost the same amount.
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April 2023 by Emily Keyes
Trisha Moore was so helpful! She has answered every question I've ever had! She was so great, that I even put an application in myself because I wanted to work beside her.
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April 2023 by Josuan Perez
(Translated by Google) The most garbage place for taxes. Customer service is even more garbage....(Original)El lugar mas basura para taxes el.servicio al cliente mas basura aun....
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February 2023 by Luis Angel Gonzalez
I had the worst experience with this company they messed up all my paperwork and I haven’t been able to collect my return since 2020, and the worst part is that they said that it was my fault in 2021 the say that there’s no record is my transaction they are not responsible
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May 2022 by Stephanie Hiser; No longer invisible.
I only passed here. I ironically tho I had checked their site for their hours because I NEEDED to be seen yesterday. Well it said they were closed. I drove by and they WERE OPEN! I will keep my appointment for tonight at 630pm, but I will NEVER go back for them to prepare my taxes. Worst communication from this office. So sad, they were amazing about 3 years ago, now it's only good if you speak Spanish. So done.
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May 2022 by Miriam Hernandez
(Translated by Google) Excellent service!! ♥ ️(Original)Excelente servicio!! ♥️
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April 2022 by Beagle
Very satisfied with the processing of my income tax and professionalism of staff. I’ll return next year.
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March 2022 by Dan M
They are good! Last year my refund was delayed because IRS needed additional info and I wasnt sure what exactly it was, but Liberty helped me through it, got the issue resolved and the refund came the next day. They also give you a can of pop and a bag of chips which is very nice. I tried doing my return once on my own, and learned that one tiny little error or even a mispelling will cause IRS to reject your return, so I let the pros at Liberty Tax Painesville handle it for me.
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February 2022 by Wendy Higham
Never go anywhere else... Professional..fast and accurate..
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February 2022 by Noe Hernandez Santana
(Translated by Google) Very good service(Original)Muy buen servicio
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February 2021 by Wilson Moore
I love this place. So helpful!
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June 2018 by Karen Mulkey Pytko
Jennifer is amazing great person help me out so much
