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January 2024 by Marlena Noland Reickman
Brought my MINI Cooper in, and not only am I satisfied with the service, the guys behind the counter were very personable and happy to give me more ways I can maintain its sportiness. They also have connections to bring in additional services (like glass repair) if needed and are very accommodating.
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November 2023 by Bernardo Maria
This place are nothing but lies! I took my Cadillac there for a muffler job. They said they could do it. I dropped the car off early in the morning. They had all day to do my car. When I called them after work to pick my car up they told me they couldn't do it and that they tried to call me. I went to pick it up and then the guy told me that they didn't have the parts in hand. That they tried to call me. He said my phone rang for 10 seconds and it went blank. I showed him my phone where they never called me at all plus I said to him you never called me back to let me know? He said what do you want me to do now? I sad nothing because I won't come back ever again!!
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September 2023 by ogie519
I take all my cars here. They are such a fair priced business. I just drop my cars off, and when they finish. And they give me the bill. I have no problem paying them. I will always use these guys.
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September 2023 by Tavia Sharnee
Friendly and informative got the job done and reasonableService: Tires
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June 2023 by Samantha Marlin
If you want to be lied to and taken advantage of go here, especially if you're a woman. Just filed a fraud report on them with jfs after they misused a prc voucher. Stay far away they can't be trusted.Services: Brakes
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June 2023 by Barbara S.
Apparently Franz Auto Service gives special treatment to men. I took my car to them. I have no idea if they fixed the problem. I was not showed the old parts. They did not hesitate to charge me over $300. for which may not have been a problem. They are very pleasant but I'm not sure about being trust worthy. I will never take any car to them again.
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May 2023 by Samantha M.
Wish I never let them touch my car they can't be trusted. They cheat you out of work they said they were going to do. Also some Scammers so don't take a voucher to them either
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April 2023 by Bill Marut
Great guys!! Got me in and out in a hurry when I was in a pinch! Very much appreciated ?Thank you guys!
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March 2023 by john deegan
Franz Auto are some of the best humans you’ll meet. Great care, fair pricing, and quality customer service.Services: Air & cabin filter replacement
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March 2023 by Stephen Mapes
Quick and nice guys ne er once felt cheatedServices: Tires
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February 2023 by Joe Mastrostifano
Excellent service and very reasonably priced, they did my brake job for over $100 less than a competitor quoted me. Would be happy to use these guys again.Services: Brakes
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February 2023 by Anne Cooper
Love this auto service shop. Very nice, professional, they fix the problem at a great price. Thank you so much.Services: Auto engine tuning
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January 2023 by Tenisha Calhoun
Paid 100 to have my truck towed to their shop to have a tire put on, my truck set for 4 days before they actually put the tire on, on top of my truck just not starting at when the only problem I had with my truck was the brakes and tire, before my truck was towed their I had just jumped it and the lights was coming on, now my truck is showing no signs on life, one worker told me my the lights was coming on just wasn’t turning over then another worker told me it was life in the truck, I made the worst decision towing my truck there cause now me and my 5 kids is with out transportation, I asked the guy how much would he charge to fix he said he don’t wanna fix it, they don’t do electric problems but my whole thing is how do you know it’s a electrical problem if you telling me you don’t know what’s wrong, they left my truck sitting there few days cause it was last priority to them cause it was less money involved I’m really shocked at the service I received from them
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November 2022 by P. Johnson
I can't say enough about the wonderful service I have received on multiple occasions from Franz. They are so kind and helpful and have saved the day for me more than once. I had the pleasure of having a gentleman by the name of Sam go out of his way to help me in a tough situation and you don't seem to get that much anymore in today's world. This business has been around along time here in Painesville and you can see they truly care about their customers and the people in the community. You don"t stay in business as long as they have unless your doing it right. Hats off the them!
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September 2022 by Ricky Rodriguez
The crew was super kind, very quick and efficient! They also explain what's going on with your vehicle very well, they fixed my car and it's running great again, I'll definitely be back for more work when needed.
