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July 2024 by Vincent Lucente
I recently visited the CVS in Painesville and had an outstanding experience. The manager went above and beyond to help me save nearly $20 on my purchase. The customer service was impeccable, making my shopping experience smooth and pleasant. Highly recommend this location for their exceptional service and helpful staff!
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July 2024 by Rob Ashurst
Great condoms
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June 2024 by Neina Jones
Nice place with a Minute Clinic
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March 2024 by Carlos Angel
The sunday worker is terrible
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February 2024 by Bones Kelley-McCoy KNFRaf (WaltcBones; dadcmebones12)
They DO answer the phone here, and unlike Mentor store, they are overloaded. I'm glad I don't have to deal with them anymore!!!!!!! Shopping online is easy and I save SOOOOOO MUCH!!!!! Delivery is soooo east!!!!! And FREE!!!!!! I have a leg in a cast for quite a while (from 7/6/23) and it makes things much easier for me!!!!!!?You'll enjoy it too especially if you have a care card!!!!!!!
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February 2024 by Jenessa B.
Last time I will get a prescription filled here. On one occasion, I was in the drive thru with my very sick child the next day after the prescription was ordered, and the pharmacist was extremely rude as she was yelling to the tech that they can't fill the antibiotic/ they don't have it in stock(as if I was the one who personally ordered it- news flash I am just a customer..maybe that info should be relayed to the doctors ). On the second occasion the tech tells me only 1 out of 2 prescriptions are filled (next day after being ordered) so I say ok, is the other one not in stock? She replies " it's still in production". Ok? What does that mean. A little more info would be nice like it will be ready sometime today..sometime next week... sometime next year. . Jeez. I am always super friendly- curious how they would respond to someone who isn't so nice.
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December 2023 by Ben Kolt
I hate CVS, and this store in particular.I went to buy 2 gift cards while my gf pickedn up her prescription. I'm not allowed to ring it my own $200 gift card. There are no signs to tell me that, and after waiting 5 minutes for someone to help, I was told the cashier had to ring the $200 card. When I got to the cashier, she demanded an ID to purchase a gift card.I left.I hate CVS and will not shop here.When you make it difficult for me to do business with you, I won't.
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October 2023 by Autumn G.
They tell you 30 mins and don't fill until the next day! They often are out of stock on medications they should absolutely keep, rude staff, very careless. No sense of urgency whatsoever or care at all. Hate this location.
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September 2023 by Lezlie Kinder
ALL staff (floor employees, cashiers, Minute Clinic staff) were helpful, kind and professional on my visit!
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July 2023 by Kevin Leonard
Nice people pnarmacy are great.
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April 2023 by Veronica Freelove
The problem first started on Friday December 16, 2022 when I called the CVS pharmacy to fill my vyvanse prescription that I had one refill for December for and one for January. I waited on hold for over 40 minutes before being connected with the pharmacy tech who pulled up the January prescription instead of the December one and told me I could not fill my prescription until after January 15, 2023. Then the representative hung up on me before I could get anymore information or ask them to look into it further. Then I called back waited on hold for an additional 20 minutes before I decided to go up. Please keep in mind that December 16, 2022 was a Friday and if I was unable to get my prescription I'd have to wait until at least Monday to hear back from my doctor because I requested the refill around 2:00 pm EST. I had a major anxiety attack along and was hyperventilating. I felt sick to my stomach because my Vyvanse is for my binge eating disorder I was seriously concerned I would have a relapse with my binge eating disorder if I had to go without my medication for even one day. Once I arrived at the pharmacy after already working for over an hour to get this resolved I demanded to be assisted immediately so they could confirm I infact was able to fill my prescription. They tech told me I needed to sit down and wait and because I was talking loudly (not swearing or using foul language) they called the Lake County Sheriff's department and they Sheriff's Department actually was able to get them to fix the problem and the deputy told me that he would never use CVS pharmacy after seeing the way they treated me during my situation. This caused me irreparable psychological harm to my mental health and a major flare up of my generalized anxiety disorder. Then I spoke with a supervisor on the executive support team who told me the district manager would follow up with me and I never heard anything back. Then come this past Sunday, they tried to do the same thing where they told me they didn't have my prescription this time, but after tell them they were wrong and they need to look again multiple times they were able to confirm they did in fact have my prescription. They have shown they have failed to address the issue in anyway. Then when I called the executive support team and spoke to another supervisor on Monday this week I still did not receive a call back so I called again on Wednesday which after this call on Wednesday the representative misgendered me multiple times and called me sir even after I asked them to stop. I would greatly prefer to go somewhere else, but my Caremark prescription coverage does not allow me to get my long term prescriptions anywhere else. I called again today after still receiving no follow up and was told once again this district manager who obviously does not care about the customer experience and failed to call back multiple times.
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February 2023 by Anita E.
I have been coming to this location since i moved to NE ohio 18 months ago and always received excellent costumer service. Pharmacy technicians are kind, knowledgeable and always helpful especially Danielle and Heather who will go above and beyond to help you.
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February 2023 by Alexis Biddle
If I could give them zero stars, I would. They never answer their phone and they’re absolutely no help whatsoever. About anything. Their customer service is a flat out zero. Worst pharmacy to deal with. I do not recommend getting any scrips filled here.
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January 2023 by J L
The absolute WORST pharmacy I've ever experienced. Pharmacist is downright rude. They NEVER answer the phone and cannot find/keep employees. ...Shocker......
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January 2023 by Bob R.
If this was not the preferred provider for my drug plan and a mile from my house, I would never go there.I tried to call for a prescription renewal when I left Willoughby, and was still on hold when I arrived at the pharmacy over 20 minutes later.While I was there, I tried to schedule a vaccination. I was told I could only schedule online, even though I was speaking with the person who would administer the vaccination.
