-
October 2023 by J David H.
This is review is strictly for the wine department and service at checkout. Above average selection on wine and freaking bargain prices. Like Wagner Family wine Bonanza $17.99 with your Kroger card. That's like cost. Service was friendly by a real person checking me out. 3.5 rounding up.
-
August 2023 by Jeffrie S.
Although overall I'm very glad that we have a Krogers store in Oxford, there are areas they could improve. First, I usually have difficulty with the produce section. While I appreciate the variety, frequently the produce is old, or looks good on the outside but is either too old or tasteless on the inside. I realize they probably have only one supplier (a Krogers produce warehouse somewhere). My other issue is the lack of customer service training for the employees who stock the shelves and refrigerated sections. They act like we customers aren't there, never speak and usually just ignore us --- even if they practically run over us. This has happened multiple times, and I believe it could easily be improved. But as I mentioned above, I'm glad we have a Krogers (and a Walmart).
-
September 2022 by Vickie S.
I don't know what's happened to Kroger pharmacy but it changed and not for the better. I understand the staffing crisis I really do because I work with the public as well . It's frustrating, but you don't get to openly lash out at customers who just wanna know what's going on with the meds THEY NEED. My wisdom teeth are coming in and I have an inner ear infection. So I have a pain medication there and liquid antibiotics because I can't swallow the pills. This woman in the window did nothing but get shitty over my grandma asking if my meds were ready. "Ugh well I've gotta go mix it" was something along the lines with a lot of attitude in her voice. I don't even trust this woman to mix my medication at this point. My grandma proceeds to follow up about my brothers medication , as Krogers has said they've faxed his new medication over 3 times and our primary care doctor hasn't received one. This lady had nothing good to say the whole time we were trying to figure our medication out. Finally, my grandma turned to me when she was in the back and asked "why is she being so rude to me?" And I really don't know why. Had my grandma been shitty with her I would've understood why because let's be honest in a staffing crisis where you are overworked you deal with a lot of rude people on a daily basis and I could've better understood where her attitude was coming from, but I feel like my grandma was respectful up until the woman continuously was rude to her for just wanting to know about MY MEDICATION. This lady proceeds to walk up to the window and go "what did you say" and come at my 63 year old grandma like a mad woman. "We're closed I don't have to wait on you I chose to" . It was 7:30 and there had been people in front of her and on the side of the store there was no gate . The window was open nothing said closed. This lady had been the one we had to deal with the day before regarding my meds as well. Rude. It's now been 3 days at this point I believe she just doesn't want to give them to us. I never leave nasty reviews but this woman doesn't need a job because she's playing with peoples health at this point and I hope one day she understands but people like her don't .
-
August 2022 by Shannon Wyrick
There is a lady who works there that regularly does random acts of kindness for customers. People like her make this world a better place:)
-
June 2022 by Jack T.
we've been coming to this kroger for 9 years and it's a good store. it can be crowded sometimes because of the students, and parking can be difficult with the students, but kroger has a really good selection of meats and deli products. we always get the balogny and forest ham and it's so good! i also really like the foreign options, there's so much to choose from. i also like how they have more gluten free options and keto options. they renevated the store and it looks so good! they sometimes only have one U scan scanners which kinda sucks because it's sometimes busy and especially with the students so sometimes there's a long line. i definitely recommend this Kroger!
-
March 2022 by Lauren H.
This is a pretty solid option for grocery shopping in Oxford. As a student, I'm on a budget, and having a rewards card and shopping Kroger brand / with the deals they offer saves me the most money, more so than doing my shopping at Walmart! They are almost always out of something thats on my grocery list though. Overall they have a nice selection of things. It's also cool that they have a minute clinic inside, I've actually taken advantage of that a couple times. It's easy to schedule an appointment online.
-
December 2021 by Sherry L.
Not up to par with other Kroger stores. The store is dated and doesn't stock many of the products I am used to purchasing. At times, checkout lines can be long at the U Scan because they don't have enough registers open.
-
January 2021 by Rod Kemp
Usually the cheapest gas around, with Kroger points?
-
August 2020 by Lee R Ballew
long checkout lines...I don't work here, I shouldn't have to check myself out...enough profits!
-
July 2020 by Jamie C.
Most of the older employees are rude. The produce is subpar. I had some issues with the packaged ground chuck and the assistant manager was defensive instead of helpful. I've had good and bad experiences. It's not my favorite Kroger.
-
April 2020 by Derek Rumpler
This was written during the coronavirus crisis, although some of these things were issues beforehand.
-
April 2020 by Derek R.
This was written during the coronavirus crisis, although some of these things were issues beforehand. It becomes harder to recommend this Kroger. The employees are generally rude and speak and even yell back if you raise even the slightest of objections. I once waited to take my order at the bistro a few months ago prior to the crisis and they just looked at me and ignored me while engaging in lewd jokes and insults among each other. During the coronavirus outbreak, they did not have hand sanitizer or wipes for the customers to use at the self-checkout even though at the time of my complaint they were legally obligated to have such for customers and employees. After I complained to the Department of Health and Kroger Corporate, they threw sandwich bags over the keypad terminals. They must think that sandwich bags are immune to germs for some contrived reason; I have never seen them switch them out. I had an issue with one of the terminals and one employee refused to even address my issue because of the outbreak even though she had no problem walking two feet next to me to take my basket from me just a few minutes prior. They shut down U-Scans on one end of the store at certain times which makes it hard for people to get their groceries while maintaining social distancing rules. Most of the employees don't even observe social distancing rules and stand at least two feet from each other while they engage in idle chitchat. When they are busy chitchatting, many of them will flat out ignore you; this was true even before the crisis. If this Kroger wasn't across the street and I had reliable transportation elsewhere then I would go there instead. I much prefer Walmart during this time of crisis. It isn't much better but it is generally emptier so you have less issues. I used to like this Kroger but a lot has changed over the last few years and the employees don't seem to appreciate the people who provide the money for their paychecks. You can rarely bother complaining because almost nothing is ever done.
-
February 2020 by Connie McIntosh
the gas is the cheapest around
-
December 2019 by Emily C.
Easy to be successful when you are the only grocery store in a college town. I always hate coming here and I opt to drive to my hometown of Mason to pick up my weekly groceries instead of coming here. You have to bag your own groceries when you go in the line to check out (not self check out) and the staff is not friendly at all. The store is always ridiculously crowded making it nearly impossible to shop for anything unless you really know where you need to go and what you need to get.
-
November 2019 by Beth B.
The store management is excellent. We stopped in to pick up 50 turkeys for a thanksgiving benefit. The Oxford Kroger, unfortunately, had not been notified by their corporate office so our order was not available. Lauren, the store manager, and Josh scrambled to action and assembled a small team to help us pull from their deep freezer. Within twenty minutes they scrambled a small team of fellow employees and loaded us up. The team there deserves five stars. The store was busy and they carved out a pallet sized solution amidst the cart sized customer base.