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April 2024 by Oh yeah
This pharmacy sucks! They never have any prescriptions in stock, and when they finally do have it in stock and refill it, they decide to not text you about it until the last possible day you can pick it up! They also refill them incorrectly as well. My doctor sent over a 90 day prescription and they said they could only fill it for 60 days because that's what my doctor sent, but that was a lie! They also take forever to answer the phone and when they do answer they may hang up on you! They are so bad and they suck! I feel like I'm off my meds writing this review. Oh wait, I am because they can't get them filled!
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April 2024 by Natalie
Front store was very clean and well put together! I didn't visit the pharmacy, but the floor was vacuumed and everything looked good.
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March 2024 by Casey Baker
Closed when they were suppose to be open with no notifications other than a paper in the window had to drive my sick kids to Hamilton and wait another 40 minutes. We will be switching to Kroger or Walmart.
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March 2024 by R M
Pharmacy said didn't have time to transfer prescription and lied about it! Not good.
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March 2024 by Brandon Hoelle
This is the DIRTIEST pharmacy I’ve ever been to. I come here daily for work and I’ve never seen a more disgusting self-checkout kiosk. The dust and dirt and greasy finger marks just keep building up. It’s obvious the employees don’t sanitize these kiosks. It’s such a shame, too, because people come here when they’re sick. This is a pharmacy. Wiping down and sanitizing touchscreen self checkout kiosks is one of the most basic preventative measures merchants can take. It’s disturbing how dirty this pharmacy is.
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March 2024 by Sandra M.
Personally thinking of starting to drive the 20 minutes to the second closest CVS (even though this one is a 1 minute walk from me) or anywhere else for my prescriptions. The customer service is horrendous. I understand the volume at which they are helping customers, filling scripts, etc. but that is no excuse to treat your customers poorly - you can still be a nice human while you are stressed and busy. You can genuinely get kinder and quicker service at any college bar here on a bust Friday night. Every time I go in here I leave frustrated after waiting 45 minutes for my script that has been ready for over a day. This past time, they had it sitting in the counter right in front of me for 10-15 minutes before someone came and helped me. The main pharmacist was also very rude to the employees and during my long wait, I heard her yell at the employees. I also do not appreciate when the woman helping me was asking me about my personal prescriptions by shouting from way back in the aisles. I don't exactly want everyone in the whole store to know my personal business. They seriously need to figure it out here.
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February 2024 by Doug Hamilton
C'mon....it just isn't that hard to put the correct pharmacy hours in your Google and Yelp listings......and your in store signage differs from what's posted in the drive through.
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February 2024 by Nicolena Carson
I actually hate this place with all my being. I've moved many times and used many different CVS. But this place is ridiculous. If you want, or have, to call them, expect to be on hold anywhere from 30 minutes to an hour and a half. My average time is an hour. I'm surprised if it's only 30 minutes. If you go in person and walk into the store it's not that bad. Their drive thru is basically the middle ground between the two. But if you're someone who mostly uses their app and delivery services and are forced to call them, their service is atrocious.
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December 2023 by J Silverman
This CVS Pharmacy is so mismanaged its ridiculous. The Pharmacy can't keep their inventory of medicines. They can't process orders fast fast enough for pickup. Long wait at Pharmacy counter and drive through. If this place needs more personal hire them and stay open till 10:00. I've been switching prescriptions to Walmart who offer great drug discounts with Good RX.
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December 2023 by Claire Aiken
As a student who needs their medication desperately without access to a car, not being able to pick up a phone call is entirely unacceptable. This pharmacy is not nearly busy enough to never answer the phone. They've wasted 30 minutes of my time on hold already. I will be transferring my prescriptions to Kroger next semester and encouraging others to do the same.
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December 2023 by Josie Cicogna
They NEVER answer their phone. In-person prescription filling is also hit or miss, because they might mess up the billing with insurance or misplace a medication/forget to fill a prescription, which happened to me before here.
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December 2023 by lawhorn4life
Why allow people to send medication orders for their children to your store if you do not have an open pharmacy because you have no staffing for it??? Endangering people's children one day at a time, CVS
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November 2023 by Lindsay R.
Due to Walgreens closing, I had my prescriptions transferred to CVS. I miss Walgreens so much. The first experience I had at CVS wasn't great. The pharmacy wouldn't fill my Rx the doctor called in because they didn't have time due to closing in 30 minutes. I would have been pretty upset if I needed this Rx right away, but I didn't, and so I let it go. The second experience was absolutely brutal. It took me 33 minutes to pick up one prescription that was all ready to go. There was an issue with the price, insurance, and billing which they were not properly trained at handling. I ended up paying twice as much as I should have because I just wanted to checkout and go on my way. But, then they tried charging me $20 over the price of the Rx. Nope. Once they fixed the pricing, the pharmacist needed to release the medication in the system. The pharmacist looked at me and said, I'm not going to do that right now because I'm in the middle of something. Ummm, what?! I just stood there not knowing what to do and the cashier was extremely rude and told me to look around to see how "slammed they are". I can empathize with their frustration but being rude and defensive is not the customer service strategy I would take. Overall, I need to find somewhere else that takes tricare.
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November 2023 by Renee Reiter
Was on hold for the pharmacy for over 15 minutes. Hung up and called the store itself and asked I'd anyone is in the pharmacy. I was told they don't answer their phone if they're busy. Was transfered back to the pharmacy and have been on hold 17 minutes so far. A customer's time is just as important. Next time will fill the prescription at another pharmacy. TERRIBLE!
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November 2023 by Christopher Barrett
I have called the pharmacy 3 times on the dates of 11/2/2023 & 11/3/2023 and all 3 times have just turned the speaker on my phone waiting for someone to answer and have waited over 30 minutes before hanging up because no one will answer this is a terrible way to handle business I don't understand why health insurance even deals with these stores because they are terrible
