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“It's the first place I go for anything still a special place for the greatest customer service. Still amazing service. No place better if you need help to brain storm anything don't throw stuff away fix it”
“Good service. Can't beat the price on the hand tools. Quality is better than expected for the price. For power tools and up the quality can be hit or miss.”
“I had a screw that was stuck in a part of a bed frame I was assembling. I took it to Ace and Dan was very helpful in getting products that might help get it out. Even though they didn’t work, I took the part to the store the next day and Dan happily got the screw out of the part for me. That saved me from such a rut! I was very impressed with his customer service, as well as the other staff in the store. I will definitely be returning if and when I need to, and will spread the word about how great this location is!”
“I just had to share the amazing service I received from Ray and Kevin at E&H Ace Hardware in Westlake, Ohio. These guys are absolute lifesavers!
I brought in my EGO electric power mower for repair, and Ray and Kevin were incredibly welcoming and helpful from the get-go. They wasted no time in assessing the issue and explaining what needed to be done.
What really blew me away was how quickly they got the job done. I dropped off my mower in the morning, and by the end of the day, it was fixed and ready to go! Plus, they made sure to handle everything under my warranty, which saved me a ton of hassle.
Throughout the whole process, Ray and Kevin were friendly, professional, and just genuinely great to work with. I left the store feeling like I was in good hands, and my mower has been running like a dream ever since.
If you're ever in need of repairs or assistance, I highly recommend paying a visit to E&H Ace Hardware and asking for Ray and Kevin. They'll take care of you like family. Thanks a million, guys, for your fantastic service!”
“Amazing place with a wide variety of items and I have not once experienced something being out of stock. Awesome staff that went above and beyond to help me put a very heavy item in my car. The worker offered I didn't even have to ask. Great place and great staff. Thank you Tractor Supply in North Olmsted”
“I don't go here often, but when I do they always seem to have what I need. Can't find it? No worries, just ask and their friendly staff will find it for you”
“We have lived in Berea for over 25 years and when we need some hardware our first thought is to stop at Brown Hardware. They have a large selection and carry not only the usual replacements items but even some unusual ones. We have yet to be disappointed.”
“Had to have my riding mower picked up for repair. That cost was $60 dollars which I thought was high but what can you do if you have no other way to drop off. The part Needed was unavailable and had to be ordered, took like 6 weeks. Once in, Puritas fixed in about 3 days. They repaired my mower and all is good. The price was reasonable and I'd use again.”
“Stopped by Friday to see if they had any propane fire pits. Ben greeted me when I entered the store. I explained what was going on with my existing fire pit and Ben showed me a replacement part option that might solve the issue with my existing fire pit and save me the cost of having to buy a new fire pit. I wasn’t real comfortable with replacing the part myself and Ben suggested I could bring my fire pit in and they would replace the part for me. I came back the next morning with the fire pit. I got a call a couple hours later saying everything was all set. The fire pit is working again. Very pleased with the work they did and the money saved. The entire staff was very friendly and responsive. Job well done!”
“I placed my order online and it was ready in 15 minutes. My items was ready at the door and Tim was very nice and helpful. The store was clean and neat. I'd stop by again.”
“This place is great, Chet was incredibly helpful. I told him what I was trying to do with my kitchen sink and he had me text him some pictures to find the right part. Home Depot isn't going to do all that for you!!! Great experience, I'll be a customer for life at a place like this over a big box store.”
“Western Window offers a rare service that will reproduce a window or screen and other, no longer available, items for older homes. The personnel is friendly and knowledgeable and willing to go the extra mile to figure things out. My home is 118 years old. Although the storm windows were added later, I couldn't find a replacement screen. Bingo. Western Window had the solution. Driving more than 40 miles was worth it. It is a family owned business with a customer service attitude unmatched by many. If you need a window or window accessory you can't find, give them a call.”
“In additional to being a hardware store, they offer plumbing services too. As a single female homeowner/landlord, I'm always on the lookout for service providers who treat me with respect and like I'm smart enough to understand building mechanics. Walt is awesome - responds quickly, gives thorough information, offers a reasonable rate and even keeps my info on file.”
“I've ordered mulch and firewood from them. The mulch was fine. Very good quality and I'm very happy with it. The firewood came covered in mud and was very wet. Not seasoned. Further, there were many large pieces that weren't split, this is the worst firewood I've ever gotten.Edit: Kurtz called me and they made it right. I appreciate them taking accountability and doing the right thing.”
“Tractor Supply made things right.
Had a Carhartt item exclusive to Tractor Supply become defective and unravel. I left a review on here and TSC Corporate got in touch with me. They agreed to return it and make things right. I was able to exchange and get the shirt I wanted. I appreciate the excellent customer service (Jessica @ corporate in Brentwood). This is how you keep customers and do right by your customers. I appreciate it TSC. I'll definitely be back.
Bernard”
“Found out about this Hardware store from a BIG BOX employee when I could not find what I wanted. He told me if they don't have what you are looking for you are out of luck. So, I gave it a try and have been back often. Great place it reminded me of the neighborhood hardware stores where I grew up.
THEY provide MANY services one of which I will be back for soon is Screen repairs.
SO, if you believe in SUPPORTING LOCAL SMALL BUSINESS here is a perfect place to do so.”
“These guys really are great at what they do. I have been using them for years and they've always gone above and beyond to make sure I have what I need to do my job.”
“I have never seen a better set up bathroom for a store. They had a flip out stool for my 3 yr old to stand on so we could actually wash his hands. Then they had paper towels insteadof that air dryer that scares him and they had a door that pushed out so you didn't have to waste towels to open the door. Thank you so much for thinking of everyone that uses the bathroom. It was also incredibly clean!”
“I had no idea these guy's were even there thanks to the city of Berea not allowing them to have a large sign,but after finding this place it's my go to for advice on my small projects as I make purchases these guy's know their products,and are a great help!”
“Good prices on pretty decent tools. Sometimes it's frustrating being unable to find items listed as "in store". Careful buying power tools. A bench drill press I purchased has a lot of play in the spindle and it can't be adjusted. Replacement has same problem.”
“This is the most friendly and helpful ace I've ever been too.. I'm there often since is close to my house.. Michelle is usually at the register and is always super nice and helpful!
Go check ot out”
“The associates are obviously well managed. They seem to have the right people in the right place. They are very Attentive and help me find the item not just the isle like most big boxes.”
“Thank u tim,in concrete, U helped me immensely with a project..always been my favorite store.despite the rude customers. Give Tim a raise. For being upfront a honest.,”
“I purchased a riding lawn mower. The sales person, Jim Novak was very helpful and knowable about the unit.
Home depot has a 90-day satisfaction return policy.
After using it a couple time, I determined that my lawn is too hilly for a riding mower. The mower worked fine it just didn't like mowing on the side of a hill.
I called Jim and told him of my decision to return it. He was very professional, respectful, there was no challenge to my decision.
Within a couple hours he came to my home and picked up the mower. He even saw to it that my credit card was credited for the purchase. I didn't even have to come into the store.
I'll be in the market for a new mower very soon and rest assured I will be getting it from Home Depot.
Great Customer service.
Thanksx”
“The folks working here are ready to help in anyway the moment you walk in... but give you your space and privacy to look around. I have never seen such a large selection of router bits in one location... not just a few of the most commonly used, but everything produced by a few of the major makers. Even though they seem to be a specialty shop, their prices basically match what you will find online or in the big box stores.”
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“Fantastic company. Sam is great to work with, as is the service department. I was in need of a new mower. Sam took the time to show me multiple options and ultimately sold me a new Honda HRX mower. And everyone was just nice to work with. Highly recommend.”