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June 2024 by Michael Rachall
***STAY FAR AWAY FROM THIS PLACE!!!***
I went in yesterday to transfer my service due to having spotty coverage. The guy at the Verizon Oberlin store (Devin R) assured me I’d be better off with Verizon. I own my phone. Bought it directly from Apple. He told me there would be “no hard inquiry” done by them. Turns out that today I get a notification from Equifax that he DID do a hard inquiry. Lies.
He started off by saying it’d cost me $25.00 to switch to Verizon. Then 5 minutes later he says it’ll cost $30.00. Then 5 more minutes goes by and he’s saying it’s now $39.99. He claims to have setup my phone at this point. Even takes my phone and dials “his number” and then tells me it rang and I’m all setup. More lies. My phone did NOT work.
As soon as I walk out of the store my phone displays SOS mode. I have no service.
This rolls into the next day (today). I rely on my phone for work. I explained this to him. Having issues with coverage is the reason I left my previous cellphone provider. All day today my phone still says SOS mode. I had to take off work early and go to the Verizon Corporate store in Elyria.
They tell me that it was never activated and they’re not sure what the guy (Oberlin Verizon store rep) did. Or what he charged me $39.99 for since he did NOT setup my phone. (Usually these retail store will charge a setup fee for activating your phone) Then they go on to tell me about my bill. Apparently the guy (Devin R) in Oberlin store added a Walmart + membership to my monthly bill (for an additional $10) WITHOUT MY CONSENT! He tells me my bill will be $60 a month. Yet I leave Oberlin Verizon with a phone without service. A promise of a $60 bill. (My bill generated today at $135) with additional subscriptions I did NOT agree to.
Luckily the Verizon corporate store in Elyria was able to activate my phone after driving over to them. I attempted to call the Oberlin Verizon store just to be told from an off site call center that they couldn’t connect me to that store. Nor were they willing to let me know the store managers name so I could speak with him about this. Essentially they shut me out. Making no offer to make this experience right.
This store took $39.99 from me and didn’t do a thing. They assured me I’d have service. Yet never activated my phone. Told me to my face they would not run a hard inquiry on my credit yet they did. And claimed I’d have a $60.00 bill. But my bill generated the very next day with subscriptions I didn’t authorize. And MORE THAN DOUBLE IN PRICE ($135.00) than what they told me.
Steer clear of this place everyone. MAJOR SCAMMERS HERE!
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June 2024 by Geno/Mary Taliano
My husband and I were ready for upgrades and visited the Verizon store in Oberlin. Andrew is the guy to see! He was so helpful and knowledgeable about what phones to choose. Andrew picked out phone cases and screen savers to help protect our phones.
If you are interested in buying a new phone Andrew is the BEST!
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June 2024 by Terry Keller
Noah at the Verizon store in Oberlin, Ohio was excellent! He was a pleasure to deal with.
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May 2024 by jb ohio
Johnny B. Awesome service!!! Very professional and knowledgeable! Very polite!❤
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April 2024 by Roberta B.
I went to the Verizon store in Oberlin and the guys that work there now really know what they are doing, the other guys didn't know crap, I'm glad you have someone there that can help me instead of having to ride into Elyria, thank you very much, RSB
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February 2024 by sherry howes
Devon was very knowledgeable and made sale and transfer of data easy.
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February 2024 by Casey Jenkins
I had a really good experience with Oberlin Verizon very friendly staff. Not a long wait and they knew what they were talking about.
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January 2024 by Rebecca Morrow
I generally hate having to go to cell phone stores. This was the best phone store experience I have ever had, thanks to Devin. He was friendly, knowledgeable and not pushy. I would definitely recommend asking for Devin next time you are in need of a cell phone!
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January 2024 by Renee Whitney
Great service, clean store, knowledgeable workers, good selection of goods to choose from
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January 2024 by Gary Kornblith
Devin was welcoming, helpful, well informed and able to calmly help me make decisions in purchasing a new phone. Least stressful of all my experiences buying cell phones -- ever!
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January 2024 by Sally Reffert
I needed two chargers & the gentleman was very helpful. Most efficient store visit I've had today.
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December 2023 by Roberta Bottomlee
The gentleman was very helpful, nice, polite, and friendly. I will go back for him to help me if I need help ?
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December 2023 by Samantha W
Devin was wonderful and so helpful! I had to go in and get a new phone after a loss and his demeanor was exactly what I needed to keep calm in what was a stressful day.
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December 2023 by Margi Casselman
I first went in to inquire about adding another line. The store was busy with 6 senior citizens including me. The sales reps were patient and answered my questions as well as the other customers. I could see that all the other customers were at ease and not frustrated. Your sales reps were helpful and were pleasant and very agreeable. It was an all around first class experience. I would recommend this location to everyone.
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December 2023 by Jackie
Noah was excellent! He is very knowledgeable, personable, and efficient. He explained things thoroughly and answered all my questions. I highly recommend this Store.
