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November 2023 by John Bruno
Great experience with this group. Worked primarily with Jacob whom was a true professional, knowledgeable and very customer service oriented. Their showroom has lots of variety in their displays and gave us lots of ideas for our guest bathroom which we now love for than our master. We’ll definitely be going back there next year in prep for our master bath remodel.
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November 2023 by Carly Israel
Absolutely the best tile shopping experience. Gorgeous selections. Great sales and pricing. Very helpful staff. Especially loved working with Jacob and Gil.
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July 2023 by Coys R Us
After spending weeks driving between all the big box stores, we ended up back here at The Tile Shop (should have just come here first!) and Stephanie very quickly and helpfully identified several great options for a new kitchen backsplash. Her favorite choice turned out to be our favorite as well, and after they provided a recommendation for an installer (who did a fantastic job at a reasonable price -- just know that it's completely separate), we could not be happier! The price paid is well worth the professional advice and outstanding, friendly service from the entire staff, particularly Stephanie and Jacob. Thanks again!
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June 2023 by Paul Miller
OUSTANDING advice from Stephanie. We cannot recommend her highly enough. We went in for advice on floor tiles for our very small powder room and were treated as though we were tiling the entire house!! Stephanie had asked if we could text her photos and when we got there she already had the perfect tile pulled for us to see. She willingly gave expert advice on baseboards, threshold and even looked at our paint color. We cannot say enough about the excellent and friendly service she provided. Stephanie is a true professional in every sense of the word. We look forward to working with her again.
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June 2023 by Susan Hattendorf
My first visit here and wow this place was awesome they had great selection and their displays were beautiful. The staff was very helpful and their prices were good. I would recommend this place yes.
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March 2023 by Angela C.
We had the best experience at the Tile Shop last week. Danielle Kinsinger was great to work with. She was very attentive, listened to what we were looking for, then helped us find the perfect flooring for our project. Danielle was very knowledgeable and answered all our questions with ease. She helped us determine which material would work the best for our basement and no question was too silly for her. The selection at the store was also great- so many styles and items to choose from. We will definitely return to The Tile Shop for all of our future tile and laminate needs.
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February 2023 by Jim Raymer
I'd like to give a shout out to Stephanie Dotson at the Oakwood Village location for all of her help. My wife and I walked into the Tile Shop with the goal of picking out tile for a bathroom makeover. We were totally unprepared for all the choices we had to make (tile for the shower walls, shower floor, bathroom floor, tile around the bath tub and all the different colors of grout. Stephanie asked us a couple of questions and started laying out samples that matched what we were looking for. In short order she had us lined up with several choices that helped us narrow it down. She was very knowledgeable, professional and had good taste in selecting tile that worked well together. Thank you Stephanie!
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January 2023 by D. Morris
If you’re looking for a staff that is extremely knowledgeable and well-versed in design concepts this is the place to go. Lacey and Danielle those two women are the most helpful at helping customers make their dreams come true. Highly recommend this place been using it for years as a contractor
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November 2022 by Steve S.
Nice shop with a great showroom. Tons of choices and great salesperson's advising us with different options for kitchen backsplashes. Well worth checking them out.
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October 2022 by Michael Romano
We had a great experience with the Tile Shop in Oakwood Village! Stephanie was outstanding and helped us get exactly what we needed for multiple projects. The customer service she provided and the significant amount of options available enabled us to secure everything we wanted and more!
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September 2022 by jeni gower
Great experience at both the Oakwood and North Olmstead locations. First let me start by saying they have have so many choices of tile styles, colors, materials, etc They have samples of most products available to take with you and if they don’t have a sample they can order it for you. …and happy to do so! The staff was excellent! Kristin, manager of the Oakwood location went beyond to get us the samples as we needed to get started. Then Stephanie, also from the oak wood, was so helpful and knowledge about helping us make final decisions with coordinating colors, patterns, grout choices and everything. EXCELLENT!!! I was so frustrated with shopping for tile until I went to this store and so glad we did!
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September 2022 by Linda Teubl
The Tile Shop has a huge selection and everyone is so helpful. Stephanie listened to my ideas, made suggestions & helped put it all together for my bathroom remodel. Stephanie has been wonderful to work with
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June 2022 by Kathryn W.
Tons of tiles, mock ups of mostly bathrooms but some kitchens and one fireplace area. John was very informative without being condescending. Glad we went!
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May 2022 by Elsa de Cardenas
I’m sorry I did not get the gentleman’s name because I wanted to say thank you so much for your recommendation. I came in looking for some wedi board, ready to pay quite a bit for it as well. Then he asked what I was using it for, I explained to him I do mosaic as artwork and he promptly recommended an alternative that was less expensive (quite a bit less) and made in the USA. Well I’m all about using USA made at all possible. On top of that I’ve been using it in my artwork and have been more then thrilled with the product. Easy to score, easy to mosaic on and very lightweight as promised! Great customer service, thanks again, I hope this reaches him!
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May 2022 by Karen O'Neil
My boyfriend and I stopped at the Oakwood store this morning. Jacob was very professional. He gave us great suggestions and directions in the products that we needed to finish grouting our wall tiles.This is a wonderful store with amazing tiles to choose from. Highly recommend!
