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“I thoroughly enjoyed my experience getting my new phone. I was wary because I was attached to my Iphone7.Randy was patient and kind with me. I absolutely love my iPhone 13!”
“He was pleasant and very helpful, he stayed back from taking his lunch break when we walked up, also this older man needed so he went to get a wheelchair. So not only did he help us and took his time to help this other man. Great customer service.”
“I went to the store for an iPhone upgrade. Dalton was very knowledgeable & made sure all my data from my old phone transferred over to the new phone. I really appreciate how quick & easy he made this process. Highly satisfied with my experience. Thank you, Dalton!”
“Tyler was great. The other manager Adam came in and also began assisting other customers who were waiting. They both were outstanding and work great as a team. Tyler went above and beyond to get me the best price and deal. Gave me a great phone and I left that store feeling comfortable and beyond the excited ?”
“Charles at the Kenwood,Ohio store was very helpful, attentive, and knowledgeable. He provided great customer service and went beyond my expectations for the service he provided me while trying to find a new phone. We need more sales personnel like Charles!”
“I have a great experience with Cory at Tri County Verizon store. After being sent to a YOU break it WE fix it by another guy at Verizon who said he didn't fix. Then I had to apply for insurance and part mailed to my home. Went back to fix it place who sent me back to Verizon where I was lucky to run into Cory who said sure I can repair. He found they had sent me 6 yr old phone. I had paid for my 4yr. Old he called insurance to say what they did. By way during my broken phone time, Verizon had sent me notice all phones on my bill were due a special $1000, phone as I am very long time member. Thanks Cory spent very long fixing me up and getting phone deal and getting my new phone. This guy needs to train your store people. His calm pleasant way is worthy of your using him to improve your image. Cleo”
“The customer service is much much better at the Soringdale location than in my neighborhood. I will always return back because service to the customers means a lot. I was really thinking about leaving Metro pcs to a different carrier. Thank You for helping me out”
“Mike was the biggest help!! Definitely pick this Verizon store for any and all cellphone needs! Would give a 20/10 if possible. Never had a better experience than this.”
“First, they were friendly and fix my phone within the amounted time they told me. Was very Impressed with the quality of service that I received today. Glad to have them available to fix my samsung phone. Will definitely recommend them.”
“Ashley made the experience of moving providers very easy! She made it a pleasant experience and answered all questions. She even helped us set up our discounts and autopay.”
“Moe was extremely informative and helpful,.. he helped me to switch over to T-Mobile because they are giving away some extremely nice phones for people that switch from Metro to T-Mobile, he assisted me through the entire process”
“My sales rep,was very helpful and informed. Convinced me to buy a high, quality phone which is a much better fit, for me and my business. And made me feel welcome to the Verizon family.”
“Traveling several states away, and phone died. Tried for repair, no luck. I was sent over to Chloe's store and I was blessed to meet Chloe.
Kind, smart, PATIENT with some guy from out of town that broke his phone and didn't have much of an idea what to do.
Can't say enough appreciation for the long time Chloe spent with me as she went through options, looked through inventories, pulled some stuff off the shelf then put others back on the shelf...
I genuinely hope that management at her store understands the jewel of a team mate they have in Chloe.
Hey Chloe - Thank you so much, ma'am. I really appreciate you - and Miss Sherry said she appreciated your help as well - she knows what dealing with me is like.”
“We've been doing business with Adam at the West Kemper location, for about 5 years. Always helpful.. Store is always clean and comfortable. Definitely recommend this location and staff”
“Brandon helped me figure out how much it would be for a new phone. He kept it real with me and made sure I left with the answers I needed. If you’re looking for a place to get answers, stop here!”
“Adam was tremendously helpful in assisting me with a new phone purchase. Instead of trying to sell me the most expensive model, he took the time to assess my usage and needs before recommending a cheaper model. He is knowledgeable, trustworthy, and made the process easy. High recommend!”
“I like the guys at this wireless place, very handsome guy with nice smile helped me on my internet in my phone .. for free very nice ... it started to work and fast :)”
“Walked in to see if they could fix a broken camera lens on my iPhone 13. The men at the counter were ready to help right away and said it could be done immediately, in under 20 minutes. Really reasonable price for the part and repair too!”
“I was really grateful for the timely service I received to have my phone screen replaced. Gratefully I carry insurance on my phone for repairs and the process was simple, fast, and easy. Though I do not have the newest smartphone on the market, this location had a case for my phone and also tempered glass to put over my new screen. Great job guys, thanks for the awesome service!”
“Ms. Trish on Galbraith rd at metro is an amazing customer service provider. She went above and beyond to help lower my bill. She did more than lower it she saved me tones of money! She was sweet and very respectful !!!!!!”
“I had a fantastic experience at the Boost Mobile store! The staff was incredibly friendly and knowledgeable, helping me find the perfect plan and phone for my needs. The store was clean, well-organized, and had a great selection of devices. I highly recommend this Boost Mobile store to anyone looking for excellent service and value!”
“They allowed me to use a phone charger then showed me the benefits of switching to boost and I waited for a friend there and the staff was so nice to me and everyone who came in.”
“If you go to this AT&T location, you should ask to work with Chole! She is the epitome of customer service! The company is very lucky to have her working for them and she is exactly what AT&T should strive to every team member learn from. She's a great representative for them, but not pushy. She is patient, kind, knowledgeable and the entire experience felt honest and satisfying. I was truly dreading going to the store and going through the hassle of an entire day of upsales, run arounds, reading between the lines, and listening to salespeople being sales people. I was pleasantly surprised by her demeanor and ability to listen. It seemed as of she truly wanted to please me as a customer as opposed to making sales for a company. She singlehandedly brought back my faith in a company that has been on the verge of loosing me as a customer. We live in an ever changing world, and it seems companies no longer care about loyalty, length of patronage or owning mistakes and making it right. It is the way of things now and it changes how we as customers decide to do business as well. Chole reminded me of the nostalgia of "the customer is always right" and it was refreshing. Additionally she gave me the impression that she was more interested in keeping a loyal customer over time than getting a big sale at the moment. Because of this very pleasant experience provided by one employee I will continue to do business with AT&T knowing I can go to a brick and mortar and deal with someone face to face that listens and truly attempts to assist with the issues I needed addressed. Thank you Chole!”
“Kiara is the best sales associate at the store and I have been to a couple locations she is nice helpful and goes over and beyond to help her customers I highly recommend to go to her store”
“MANAGER MATT BURGESS was awesome! Great custoner service, attention to detail,very knowledgeable and patiebt. He makes the Rookwood storei in Cincinnati a valuable gem for ATT. ?”
“10/10, would definitely recommend! The customer service is excellent, Zee is very knowledgeable and helpful, handled everything I needed in an efficient, timely manner! Store is clean and well kept. I would never go anywhere else!!”
10AM - 7PM
9804 Colerain Ave, Cincinnati
Mobile Phones
“Mayilin is awesome...helped me with my Android phone issues...purchased a new Motorola...she is very knowledgeable and took the time to help since I am not very tech savvy... highly recommend her!”
“The sales representative was amazed and very helpful and solved my problems that could not be solved by calling Cricket Billing department and customer service not sure if customer service was involved because I was being put on hold and I was talking with different people for just asking 1 questions about why my phone was turn off but was paid 2 days earlier with a text message say thank you for your payment and your next payment will be due on 11/30/23 as normally is and I had text after that saying I had a $20.00 credit due to me after I pay a $10.00 1 time charge made no sense what so ever and also the last person I spoke to on the phone trying to figure out way my phone was turn off and the person sent me a app to use to pay the 10$+ to open the app they sent me but I couldn't open the app because my phone was turn off that when I went to the cricket store in store whitch was taken care in less than 5min whitch I spent over 1 hr on phone with cricket billing and that all I have to say about my last experience calling Cricket to ask and to solved a problem or explain something I thought would be easy but I was wrong ?”
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“These gentleman are just that. Their service is professional and I enjoy the friendly service each time i visist the store. "We are all children of nine"”