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January 2024 by Molly Beerse
I would give this branch 0 stars if it would allow me too. The manager and teller that were working didn't acknowledge me or my husband who were waiting on the banker side for a banker, as not all information should be handled in the teller line. She refused to make eye contact even. After 20 minutes, I entered the teller line to ask for a banker at which point I was rudely told "we are both bankers". Affirming that she didn't acknowledge us while we were waiting. Furthermore after she had added me to my husbands account. She never added my phone number to the profile, and there was a pin that I did not create. This led to issues with customer service when trying to create an online banking profile. I was told I was unable to be verified for the account I had been added too. I would rate this branch 0 stars for terrible customer service!!
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November 2023 by Phillip A.
The bank for 3 years has been harassing me about not making payments on time, which is all false. I have proof from my Credit Union that all payments were made on time. I was never late in the 50+ years that I made mortgage payments to different banks in the 5 States where I lived. This bank needs new leaders who can fix their internal problems.
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March 2023 by Charmaine Love Jesus (Beautiful)
Keep your money out of the banks especially this one yo money comes up missing and they want you to despue it and it's their job to protect your money $59.00 dollars came up missing out of my grandsons account and they want me to do their job.who can keep your money better than you I never liked banks anyway people get your money's out of this back the day I went to open it for my grandson a lady came in there about money missing out of her account never again..
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December 2022 by daneelewis
Will only cash checks here because of how terrible they are at everything else. Cash is supposed to be deposited immediately, right... well not here. And the amount of the check was well backed up by the amount in my savings, and I went well before closing.Also, be prepared to wait AT LEAST 20 minutes in line.... possibly longer, if you're in the drive thru. Just terrible. And most of the tellers have terrible attitudes.Honestly, I try to avoid it at all costs, but why should I have to? I wish this branch would be fixed by corporate. Norwood branch is the only branch that makes me hate dealing with the bank.Just awful.
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December 2022 by Ken Wood
worked with banker ryan hamilton, helped me figure everything out and then also gave me some great ideas about my banking going forward. branch is always friendlier than the other branches i go to, and more welcoming
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December 2022 by Abra ka Dabra
Ryan went above and beyond with addressing my concerns with my account. He even called customer service on the phone in front of me which allowed the guessing work left to him. Thanks Ryan for being patient and caring about my bank account. I will definitely be going back.
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September 2021 by Kristen
I got locked out off online banking because I attempted to transfer money from my main bank account to a new 5/3 checking account. It’d be nice if the higher ups in the bank sent me an email saying why I was locked out when that happens (calling the help line is awful), but this place was friendly and quick at getting me back into my account. I’ve had 2 great experiences here with customer service.
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May 2021 by Doug smith
Drove 4 hours to Cincinnati to help finance a car for a student. Bank has paperwork and set an apptmt to sign for loan. We are currently on our 3rd hour of waiting for corporate to send along paperwork. If paperwork isn't to the branch by 5 the bank will close and will need to drive back home empty handed. Of course will need to drive back if and when corporate decides to complete their paperwork. I dumped 5th 3rd years ago in Tiffin because of poor service and fees I'm thinking they will be looking another young customer.
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November 2020 by ray mcginnis
This bank is not senior friendly. Unwilling to help with mortgage during this stay at home order. They think it is a take your home order. Americans help each other in time of need so this tells everyone you are not one of us. I'm sure you will get a bailout and take a lot of American's homes. You parents should be proud until you take their home.
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November 2020 by Sonu Singh
It’s super service very nice staff
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November 2020 by Terry Bake
Service was fast and the teller was friendly
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November 2019 by Camilla W.
ATM did a transaction for my stamp purchase but gave me no stamps. Now I have to file a claim with them to get reimbursed because no one on site can give me my stamps or reimburse me. Colossal waste of time.
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February 2018 by Douglas Love
Had some problems with Mach. Not having 💰 money for you. But hey no ATM fees can't complain too much
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November 2011 by Sandra F.
Drive thru tellers are helpful/nice, but so slow!
