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March 2023 by Steve M
Our recent experience involving a repair issue with our 2017 Chevy Malibu could not have been better. The problem was fixed with new OEM parts correctly during this (one) visit, and *****, ****** (service) and ****** (sales) were all helpful in providing this outcome. I cannot say enough good things about their team approach to achieving customer satisfaction.
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March 2023 by Steve M
Our recent experience involving a repair issue with our 2017 Chevy Malibu could not have been better. The problem was fixed with new OEM parts correctly during this (one) visit, and *****, ****** (service) and ****** (sales) were all helpful in providing this outcome. I cannot say enough good things about their team approach to achieving customer satisfaction.
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April 2022 by Jessie Gray Homer
I was with my mom when she wanted to buy a Chrysler van she didn't necessarily want a hybrid but the salesperson talked her into it and saying oh they don't have any problems it'll save you gas blah blah blah. She specifically asked if there's any issues with the battery and she was told no. Not more than a couple weeks later she was getting glitches in her screens and the front console screen. she took it straight in after taking a whole day off of work and they said they ran an update on it, the one technician even told her if she had to bring it in again they would probably have to order in a part and it was on backorder over a month out. not even a week later she went to go get in her car and it was lighting up like crazy everywhere and then the whole thing went dead. after doing some more research we found out that this happens in the Chrysler Pacifica hybrids and it is very common and the part doesn't always take care of the issue so she was very concerned since it could shut off in the middle of the highway. They offered her right away a new van or a different vehicle all together. my mom had put $12,000 down initially on the Pacifica and they would not give that to her towards a new vehicle they told her that they couldn't in good conscience sell her Pacifica on the lot and that it would be sent to auction and they would lose money on it so that $12,000 had to go towards the depreciation of her driving it off the lot for just a few weeks. we tried to do everything we could to get my mom's money back but they just said while you can fix your van and go but how can you go on a road with something that you know has an issue and might not be fixed. she sucked it up and she bought another vehicle and after getting it home notice things about it that made her question if it was driven by somebody else for a while. ...and today her Chrysler Pacifica hybrid van is up for sale on the lot for as much money as she bought it for originally so it was all a lie and they will sell it to some other poor soul that will go through the same issues... shame on them.
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February 2022 by Taylor Dougherty
Hands down the best dealership! Bought a 2016 Chevy Impala to which Nick the sales rep and the rest of the staff was great. After 2 days of owning the car I found out it needed a alignment and a new front hub which was fixed with no out of pocket expenses. Service members including the mechanics are constantly busy and yet are very professional at what they do! Keep up the great work!
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February 2022 by Monica M Wallen
Super friendly
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February 2022 by Ann J.
The buying process was very straight forward without any last minute surprises or costs, a rarity and much appreciated. Overall vehicle was in Great Condition but noticed it was missing a piece of chrome trim on passenger mirror when I got home from the 4 hour drive, Texted the salesman the situation, he said they would look into it, will update later based on their response. UPDATE: Well, Jack is definitely a man of his word, I received the replacement parts today to completely cover the issue and then some, you can't ask for more than that. HIGHLY RECOMMEND these guys!!!! In our current crazy car market they came through after the sale on top of making the buying process a pleasure, Thanks Guys.
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January 2022 by Jake Taylor
The ladies in the service dept.were very nice and helpful.It always makes your day when your experience is pleasant.
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November 2021 by Cj Espinoza
Your service department is sub standard,The General Manager is very un professional and rude! No business in this position!
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November 2021 by Judi Charlton
The sales and the finance departments are great. Service went above and beyond to help me yesterday and i wanted to give them a shout out!! Thanks!
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October 2021 by Brittney Nicole Beckett
We had a great experience! Beth went above and beyond while working with us. They paid my trade in completely off ($2,500 more than next door offered) and was able to get me in SUV I really wanted! When we are ready to trade our other truck in we will definitely be going back to see BETH!
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December 2020 by Kath Schaffer
Top notch sales crew and finance department. Friendly, accommodating, definitely a five star operation.
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September 2020 by Cheryl A Fannin
I had a great time..these people are all friendly and fun!! I love my new 2021 colorado!! we will be back!! thanks Jack and your protege Mike Finch!!!
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August 2020 by Lorrie Stuckey
I was looking for a car salesman Michael helped me out showing me a car with what I was looking for I am so happy with my new car the envision I would recommend them to anyone they have a great staff and they so nice and friendly
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May 2020 by Annie Aubuchon-gallo
Mike Finch was awesome . when he replied to my email he included a walk around video of the car i was interested in. he answered all my questions. he was very polite and friendly and went above and beyond to make this a good experience and not stressful as it could have been. I would definitely recommend Firelands to anyone.
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May 2020 by Tammy Kromer
Monty was our salesperson and was Great.. Helped find a 2020 Tahoe Black Cherry with a bench second row.. Others said it couldn't be found. Monty found us one in less that a week.. Looking for a great salesman Monty is your man!!
