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January 2020 by Chris Magoulick
This isn't a branch so to speak. It's a glorified ATM. Went to make a deposit was told to use the ATM.
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December 2019 by Miya Evans
If it were possible to give 0 Stars I would. The update is one of the most absolutely horrid and terrible experiences I have had with this Bank. Whoever thought it was a good idea to not have any tellers and simply an ATM should rethink their conclusion. Simply a major inconvenience to myself and others.
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May 2018 by D O
Drives me crazy that I do all my business banking here and everytime they have someone working from another branch you can't get change. Always same excuse of how the were left with minimal small bills. End up going across lot to Huntington to get change. Staff is always friendly, just not being set up for success by management. Sick of wasting time. Time to take all my accounts somewhere else.
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August 2017 by Johnathon Riley
I never wait for more than a few minutes, and my transactions are complete just as fast. The tellers, and managers are highly knowledgeable, and efficient. Plus, they make effort to get to know you as more than a number. Ann Mitchell is my preferred teller. She set me up with my account, and has a smile every time I see her. Genuinely great people. 10/10
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August 2016 by Tina P.
Have been coming to this particular location for years. This was Charter One but was merged with Citizens Bank. So if you have an old Charter One account, this is a convenient branch. The staff has always been friendly and personable. It's nice to be known by your name and not just your account number. We have checking, savings, credit cards and home equity loan accounts so we have been through multiple banking processes. Each new account has been explained thoroughly and adequately. I like the branch location and hours. The branch is within the Acme at Norton Plaza. They do it all at this branch and also have an ATM. They also have extended hours which is a huge plus.