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June 2023 by Valerie Winterfield
The girl that works here is horribly rude and unprofessional. I will not be back. I called their corporate store to let them know how we were treated, and never received any kind of follow up. I found a friendly pool store to take my business to.
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April 2023 by Karen Roepke
Just went in looking for an o-ring today for our pool filter. The female associate was extremely rude. I've never been treated so poorly. Didn't even offer to order one and did not even look at the o-rings hanging on the wall behind her even when I asked. Just unbelievable. Never going here again. Save yourself the hassle and go to Poolside Shop down the road.
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March 2023 by Maureen Spaulding
So friendly and helpful! They did not have what I needed but they were happy to help. They told me what competition of theirs did have it and they even called the store to make sure they had it in stock!I may have had to go elsewhere to get my filter BUT I will be happy to shop there in the future because I respect that kind of customer service more than anything these days!
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December 2022 by Mad dog Skip
At the Northwood store I'm always greeted with a big hello when I walk through the door and the folks there are always ready to help.
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December 2022 by Ron Hoffbauer
Everything you need for a pool that's the best I can say. Not very knowledgeable and sold inferior products
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December 2022 by dan drummond
Had what I needed in stock
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December 2022 by Makenna Watts
Wonderous
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December 2021 by Terri Dutton
Went in to check on pools and the lady is very rude! Pushy pushy!! Wish there was a real salesman instead of some women who doesn't want to do her job!
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December 2021 by Shannon Wright
They had what I couldn't find.
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December 2021 by Jane Teneyck
Very helpful
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December 2021 by nancy jeffers
I had the nicest repair technician. He knew what the problem was and actually came prepared. He did not bring a new filter or shock because he said his store did not have any. He left my place and went to the Maumee store and returned with those items. Lonnie has my vote for best customer service. Give him a big Christmas bonus.Nancy
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December 2021 by Gretchen Olinger
The girl at the Northwood store was the rudest person I have ever dealt with she needs to be fired. She has no people skills and she lied to me. She doesn't need to be working with customers. She is awful. I will be make a call to the BBB about thus store.The only reason I gave them 1 star is because if I didn't it wouldn't let me leave a comment.
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December 2021 by Michael Zee
Found Chlorine. It was alot but they had some.Plus Bromine
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December 2020 by Stephen Chekal
They were not very helpful and I honestly wish I had never done business with them
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December 2020 by Karen Clark-Fitch
Not enough information about the products they carry without talking to someone.
