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July 2024 by Ryan Stimson
Went here to get a new phone on a Friday. Took around 2 hours from start to walking out with the new phone. We were told the bill would only slightly increase along with a waive of the activation fee. This was a lie. We went back in to trade in the old phone and check on the bill. We were told that the activation fee would be waived and the bill would be lower the next month to compensate for that. This was also a lie. The activation fee was still there and the bill was not decreased as stated. Avoid this place if possible due to lack of knowledge and lies.
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May 2024 by jltbass56
THANK YOU, RACHEL!!
I came into the store looking for a new phone to replace the one I lost recently. Rachel and Mary were very helpful with getting my new phone all set up. Unfortunately, while I was trying to put in all the other extra stuff I needed to get manually in the new phone, I locked myself out of my phone. Rachel did absolutely everything she could to unlock the phone for me. I mean EVERYTHING!!! Her patience, her knowledge and persistence and her happiness for me that the problem was solved is something I will always remember and be so thankful for! Verizon, you have the absolutely amazing customer service at this store and an outstanding employee in Rachel, who went above and beyond anything I can remember in a long, long, long time! Thank you, Rachel and Verizon!
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May 2024 by Richard Sampson
Mary was very thorough with the new phone process. I was very nervous about making a change and she made the process so painless
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May 2024 by Ky R.
Mary is AMAZING! It doesn’t matter where she is (in northeast Ohio) I’ll travel. Superior customer service, thank you for being so awesome! Give this lady a raise!
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February 2024 by Robert Barker
Awesome, great experience! 5 stars all the way!
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January 2024 by BEN SMITH
Rachel was super helpful. She was always patient even when we had an issue that lasted two days! We are very thankful for her assistance with getting our new phones!
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December 2023 by Lisa Rains
Very friendly and knowledgeable!!!
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November 2023 by Elizabeth
Rachel is always so helpful and sweet. She is very knowledgeable and always takes her time to explain anything that I have questions on! Thank you Rachel for being so wonderful!!
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November 2023 by Michelle Rosin
The sales person was very knowledgeable and helpful in getting me an updated iPhone
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September 2023 by Multifandom_ Gallavich
My Mom went to the verizon store today and someone did not show up at noonSome guy had to pick up phones for other peopleEnded up waiting in 90 degree heat for half an hour for the store to open
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September 2023 by Bob Sitarz
Rachel was extremely helpful and pleasant
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August 2023 by Adolf Putin
The manager pulled a gun on a customer and shot him. You can google this incident. My kids and I are afraid to go to this store now.
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August 2023 by maryann Conway
Rachel helped me answer billing questions and even helped get me a better rate with more value!
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August 2023 by sam sparks
The manager pulled a gun on a customer and shot him. You can google this incident. My kids and I are afraid to go to this store now.
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August 2023 by Victor Sciarrino
Great service, knowledgeable employees!
