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July 2023 by Ellen M
Our condo complex changed to this company a while ago because they are 2 minutes from us. We thought because they are so close we thought they would be better. Other residents and I are very disappointed as the response time to issues has been EXTREMLY bad. When smoke detectors or carbon monoxide detectors start beeping they never respond. I called the fire department one time and they said there was nothing they could do since it was just the batteries needing replacement and they were not allowed to touch it. We had a motor burn up on a washer and after the firemen got it out of the laundry room it has been sitting in our hallway for a good month now. We have wallpaper falling down in the hallway and the response from management and board was \
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June 2023 by Chris Franklin
The photos I've added are some of the shoddy work they're doing on properties they "manage". This is another fun example of a company that does the bare minimalist of maintenance. While charging high outrageous fees through HOAs.
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February 2023 by Tom Mugridge
Very professional management company, highly recommended!
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September 2022 by Jeff Whims
Best in the business. The managers care
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July 2022 by Cindy Mustafa
Great company to manage a HOA, big or smaller. Very reliable and resourceful. Communication is great too.
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July 2022 by dennis kupcik
best management company, i have been extremely happy with their response time & professionalism.
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July 2022 by John T.
I have been waiting over a year to receive my replacement pool pass and for 2 years in a row they have not sent me a payment coupon book, so I have to drop it off at the office monthly.
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April 2022 by Brian Whitley
1 Bartender. Slow as HELL service! Food was Horrible.. Never will Return...
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February 2022 by Deb McMillan
If I could give this company 0 stars, I would. Just called to voice my concerns about my condo in Carriage Hill, how the plow comes every weekday at 2:30 AM and stays for an hour with loud beeping, over and over, when there is NO SNOW, and I was told she will "file my complaint" but there is nothing she can do, that they have a contract to follow. She said the Board will discuss it at their next meeting. If that isn't laughable, I don't know what is! Our HOA is $502 a month for no reason what-so-ever and the Board is useless. Can't wait to sell and never look back! What is the point of a "management company" if they don't do anything when there are issues / concerns? She was also rude and had no empathy what-so-ever, but then she probably got a good nights sleep, so what does she care?
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February 2022 by George Niemeier
Very happy working with Reserve Realty made the mistake of leaving came back 9 months later did not know what we had!!
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January 2022 by Tony Salvatore
Another year and another HOA rate raise. No accountability. questionable business practices going on. Time to sell before they jack up the rates so high my condo won’t be worth a quarter. Any condo associate board out there that is contemplating hiring Reserve Realty should have their heads examined.
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June 2021 by mickey ODonnell
I was never there?
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May 2021 by Pat W.
After reading all the previous review from 2013 to date I agree with them all. Poorly managed, rude, no follow through, dishonest, overbearing and just plain awful. How is it they have this contract with this development I'll never know. It is very disheartening and takes some of the joy out of living here.
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April 2021 by Russ & Peggy Krinsky
I have lived in The Gardens in Walden for 16 years and have had several management companies, but Reserve Realty has been the best. They are great to work with, especially Jonelle Dittrich. I have served on the board for several terms and am enjoying working with Reserve Realty.
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March 2021 by Josh Thompson
I’ve lived in the rolling hills condominiums for 3 years who is managed by reserve realty management.Jonelle has been incredible at responding to any issues and concerns I’ve had and has always been a complete professional. The response time has always been within 24 hours, and if she didn’t have an answer for me, she was determined to find out (I.e. a fire code question for the attic). I’ve loved living in this association during my time here.
