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“We've shipped with Falls Pak & Ship a number of times, and are delighted that they're near our office. Excellent work. Thanks so much, Scott and team!”
“Employees working at this specific UPS are amazing. They’re friendly, helpful, engaging. Unlike the Hudson, UPS, I was so pleasantly surprised the first time I came to the Twinsburg Uupper yes because they were open a little later than our more local one. We got that right as they were closing and still they were wonderfully kind and helpful. The second time I came it wasn’t your closing but again reach service. Service is so great. I had to make sure I did a review. I’ll go out of my way to go to this UPS because of people are so nice here.”
“I've been to The UPS store in Garfield on Rockside Road and I've always had a pleasant experience. The cashiers are courteous, knowledgeable, and helpful explaining processes making for the returning of packages easy.”
“They took great care of me even though I came in stuck on a phone call with customer service. They were quick and efficient and I really appreciated how understanding they were! Great drop off process!”
“The two gentlemen that helped me process a Prime return here were super friendly. Loved chatting with them. Excellent customer service and I hope they're rewarded as such. Will be making this my official local UPS store! :)”
“The employees at this location are VERY friendly & knowledgable about their craft. You can always expect a smile when you walk in the door & a THANK YOU when you walk out.”
“Matt, Maddie, and Sahil are the absolute BEST. I am at this UPS almost daily for work and they are so friendly and helpful. This is the BEST UPS store when it comes to customer service, expertise, and willing to go above and beyond!!”
“Great customer service. I was traveling and did not have my tracking info with me. When I called they were so helpful, pulled up the detail and gave me the info. I will ship everything with them. Thanks!”
“I have a box here about 3 years. It's perfect for a senior like me .These young people work pretty hard . I've found them to be compassionate and customer service oriented even when overwhelmed!! I've had ALL kinds of things delivered here because im usually not home ?. The only time I had a problem was when my brother died and another business I do business with used this address from my business card to send flowers ?. They were there a week ?. So now the reps CALL ME when I have unusual deliveries. #winning. The owner is Scott. He doesn't smile a lot, but he's a problem solver! Just talk to him about what you need. ? ? ⭐️”
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“Long story short Chad the store manager spent more then 1 hour on the phone with Amazon to help me with refunds. That what right man in right spot mean! Chad you are great!”