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July 2024 by Alex Schram
Clothes aren't sorted. Pricing is ridiculous. Don't round up. Rounding up just goes to the pockets of the top people running Goodwill by way of tax write offs.
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July 2024 by JustaCat WithaGat
The lady stocking the DVDs today made my day. It so rare to find someone that kind nowadays. It also happened to be her birthday. What a wonderful worker you have there I do pray she gets a wonderful gift from the goodwill corporation!
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July 2024 by Diana Santa
Went to Twinsburg first and had a bad experience. The employees walked around taking turns loudly yelling “the store closes in 20 minutes”. They continued every 5 minutes until closing.
Very unprofessional and anti-customer friendly. There’s no need to hound people like that.
So I can go Northfield and had a worse experience. The very elderly lady behind the counter was extremely rude to the gentleman in front of me and then also me. I asked her if she knew what day the color yellow was going to be half off. She made faces at me and said everything short of calling me stupid.
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July 2024 by Jay
I've shopped here for 3 plus years, and managers are rude and disrespectful. They talk stuff about other employees all the time. They have poor communication skills. Clothes are all over the place. It's only one line open and mangers be mad when they have to come up front. Half the time, the managers and employees are on the side or back of the building. I have email headquarters. Bout all the problems I've been dealing with. No email back at all. I have even had my own mother tell me the managers at this location have hassled her. And made smart. Comments while she was shopping or in line. How do you come to work just to bully the older people ? sad
On another side note, please stop donating dirty clothes that's just plan nasty!
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February 2024 by Viral Compilations
cashier was super sweeet but the manager has a nasty attitude and needs to fix the way she talks to customers because there’s no way in hell i’d talk to customers like that if i had a position like her!! she needs to fix that attitude!!!
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January 2024 by Lauren Rummel
This place is extremely frustrating. Your inventory is great but your hours are constantly changing lately. Before you were open later and I could come by after work and now you close at 6 now you don’t open till 10 when everyone else opens at 8. I like to come before the rush and now I can’t shop here at all. Please get more help.
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September 2023 by K Vens
Nice goodwill but the bathrooms are disgusting. Men and womens...
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August 2023 by pam turner
An absolutely FABULOUS experience because of an employee named HOUSTON!! He made all the difference. You’ve got an absolute gem of an employee Goodwill!!
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August 2023 by Phillips Deutschm
Very Dirty. Tons of dust on the floor. And please stop checking out the brand of every item the customers buy. It's really none of your business.
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May 2023 by Andrea G.
Manager gets annoyed easily so don't get in her way. They are very worried about closing on time and chasing people out of the store starting 30 minutes before closing. I can't believe the pricing anymore in Goodwill locations and this one is no exception. Bring your patience.
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May 2023 by Lachone Scott
Neat nice has a lot of great items just priced are a bit high for a good will.
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October 2022 by Jessica K.
don't bother picking up anything without a price- you figure the register or a manager will be able to price it? nope. a magic pricing genie comes in over night and does that bc no one in the store is capable of pricing anything THEY MESSED UO AND FORGOT TO TAG. this goodwill sucks. the manager is rude. they don't follow their own policies. you can shop literally anywhere else around here for a better deal.
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September 2022 by Russell R
I was dropping off suits and clothing and purses. The lady at the drive thru was rude. She yelled come on let’s go hurry up. All she did was stand there with the cart waiting for me to load it for her. ?
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September 2022 by Grace Rambler
I am a first time goer to this specific thrift store. Although the selection was okay, I dealt with a disrespectful employee. I brought my cart into the very large dressing room and made sure there were no signs on the door telling me not to. Soon after, an elderly employee knocks on the door and asks if I brought a cart in. I then said yes and she told me I wasn’t supposed to. I responded with “okay i’ll bring it out when i’m dressed” to which she replied, “maybe you should learn how to read.” I was completely caught off guard and once I put my cart outside of the dressing room, she took the cart without saying anything and put it back up in the front. There are many weird rules that aren’t listed so if you go for the first time, expect an interesting experience.
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September 2022 by Ash Kla
Very Dirty. Tons of dust on the floor. And please stop checking out the brand of every item the customers buy. It's really none of your business.
