-
July 2023 by Jackie Sherman
They come out and never complete the work. Won't return call. Don't use them they are HORRIBLE I will recommend you find someone else.
-
September 2020 by Connie Collins
I too paid $400- last year. Thought all winter I had a clean and safe chimney. I did not!
-
September 2020 by Neena Goel
Please do not give any business to this company
-
September 2020 by Ryan S
I tried working with several chimney companies before finding Chimney Cricket. Not every chimney co. does stucco repair, so it was slim pickings. What a relief it was when they came. They were quick to quote and estimate, with a small delay between actual service; however, I attribute that to the weather and demand. It was in the middle of the winter. Once out, they performed the job handsomely, quickly, and fixed the botched work of another provider. A two man crew working in the freezing cold had most of the work done in one day, with a second day for touch up. We are very satisfied, and feel comfortable using them again, and recommending them to other homes in need.
-
September 2020 by Peter Sargent
Complete incompetence. Paid $400 for nothing and house filled with smoke. Never solved the problem. Never came back or called.
-
September 2019 by Eric Naylor
Horrible horrible horrible DO NOT USE THIS COMPANY. I have never done a review of a company but I couldn't believe how bad this company was and I steered to them by the Home Advisors ap Never again
-
September 2019 by Allison Allen
Chimney Cricket went above and beyond to make sure the job was completed before the cold weather set in. They were accommodating to our schedules and fantastic around our very large dog. We could not have asked for a better company!
-
September 2018 by Darrell Turner
I work here.
-
September 2018 by Matthew Hammond
They supposedly came out for an inspection when I was at work. Two days go by - no quote or call. I called and they said they tried to e-mail me the quote but it came back as undeliverable. Checked the e-mail address and they had two numbers transposed - no big deal, it happens. I corrected them a few days ago, still no quote. When I call, I just get voice mail. I'm certainly not going to get my work done here.
-
September 2017 by Robert M.
I worked for Chimney Cricket as a mason, they are absolutely the most dishonest, disorganized people I have ever worked for. They owe me $1,200 which I will never see. Everything they told me was a lie.
-
September 2017 by David Littlejohn
This company has truly no idea what they are doing. They have cost me $1500 and my issues are worse off now then before they touched them.
-
September 2016 by Thomas Reed
We paid Chimnee Cricket a $1,000 deposit on having a chimney liner installed, based on their inspection of our chimney. When they showed up to install the liner, they couldn't actually install it due to an issue with the chimney that they should have caught at the time of inspection. They wanted another $2,500 on top of the previously agreed-on fee so that they could knock a hole in our chimney in order to attach the liner. We refused.Now, they won't refund our deposit. They say that they had to order special materials for us. (What, a chimney liner? That's special? For a chimney repair place? I don't think so.) We're going to have to take them to court to get our $1,000 deposit back!Stay away from this company... FAR away!
-
September 2016 by James Stencel
No show. Made appointment 2 weeks out. Called day before scheduled appointment to confirm. Day of appointment and no one shows up.
-
September 2015 by Robert Lamond
Made 2 appointments with these people and they never showed up or bothered calling to say they were not coming, 2 days wasted waiting.
-
September 2015 by Johnson Fisher
I echo the BEWARE! After the initial missed installation date Nov 11, 2014, due to them not getting parts delivered, I have called almost every day for 10 days trying to get status on parts and only had 1 return call in which we set a date, Nov 18 2014, for their either having the parts or cancellation of the project. (Note: I only called this many times, because they failed to make the update calls they promised.)After passing the firm date of Nov 18, where they were to call with either an installation date or a cancellation, they still have not called; it is Nov 21, 2014, and I believe they are now ducking my phone calls. I hope I don't have to go to court for a refund of the advance monies I already paid them. I would give 0 stars if this rating system would allow this. I made the mistake of using another referral service to connect me with this bad experience; I should have checked these reviews before I contacted this company.
