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March 2024 by Jenny C.
Working with Calvetta Bros. Floor Show in Westlake was a pleasure from the sales staff to the installers. My kitchen floor was ruined by a refrigerator leak so we replaced it with LVT. I asked if the installation would take more than 1 day. Well, our installer Alex Z was like a magician. Had the old floor removed and the new floor beautifully done within 5 hours. The last time I had it done it took a day and a half. Of course that was laminate. Alex was so personable, cheerful and respectful all while doing a great job. Very happy with the whole experience.
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January 2024 by Jenn Soos
Have botched two jobs now at my parents. We have now been waiting 6 weeks for carpet to be ordered and when we called main office, they didn’t even know that the carpet wasn’t installed and was missing. Horrible communication and workmanship including the moulding they ruined on stairs. Would love for them to make this right as we have told them about all these issues and have been ignored thus far.
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December 2023 by margaret reider
I appreciate the great service I received here. They helped me pick out carpet in my budget and the installation went smoothly. From start to finish everything went well.
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September 2023 by Elmer Bell
Minor fault was discovered in the manufacturing process of our newly installed COREtech Plus flooring. After the problem was confirmed by their inspector, Calvetta Brothers initiated immediate corrective action. We are now very satisfied with the replacement flooring. The installers Brian and Josh exceeded our expectations. While cutting of the door trim and various moldings needed to be done without removal, they made every effort to keep the dust to a minimum. The finesse in the cuts around the stone of our fireplace was amazing. Absolute perfection! Calvetta Brothers stands behind their product and ensures customer satisfaction. We highly recommend them to anyone looking for quality flooring and expert installation.
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September 2023 by Linda Short
WOW!! We love, love, love our new Stanton carpet…from start to finish our experience with Calvetta Brothers (Northfield) was superb! In need of replacing master bedroom carpet during room renovation, we visited the showroom and met Joe! He was awesome…friendly, informative, knowledgeable…felt like a longtime friend by the time we left the store carrying multiple sample boards!? After making our choice, Chad visited our home to take measurements…another wonderful meeting…professional, friendly, great sense of humor! Jordan organized the installation perfectly….Installers Rolando and Manuel - on time, excellent work, respectful of property…⭐️⭐️⭐️⭐️⭐️ for quality carpet and amazing customer service!! Sincere thanks to the entire team!
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July 2023 by PhilipDonna Kamp
We purchased CORETec LVP for 80% of our home. Our sales person at the Miles Road location was very helpful and didn't try to oversell us on something we didn't need or want. Our original choice of LVP was stuck in customs somewhere so we made an alternate choice which worked out better anyway. Lance Calvetta came to our home a week or so later to measure and prepare our estimate which we thought was reasonable. We knew going into this that we had issues with our existing concrete floor. The flooring was ordered and came in quickly. The installers, Jason and Jeff, were FABULOUS! They both went above and beyond to get our flooring prepared, get the concrete as level as it could be and the LVP planks installed. Jason communicated with me every step of the way. Our floor looks amazing and our home is much improved because of it. There were only a few minor issues which involved our sales person. He didn't always respond to questions I had, specifically about what rug pads and/or rugs were OK to use on LVP even though I specifically asked if Calvetta sold area rugs. Also, he didn't respond to a voice mail I left requesting the amount of the final payment so I could be sure funds were ready. It took some texts from one of the installers to get that information to me on the final installation day. Luckily I had enough room on our credit card to make the payment. Also, while I knew that removing carpet would be a messy job, I was not prepared for the amount of dust that preparing our concrete floor created. While Jason did tell me on his first day at our house that it would be messy, I didn't really know. Advance notice from our sales rep would have been helpful. Thankfully for us, we had just painted our entire house so most everything we owned was packed up and stored in other rooms that weren't getting new flooring. Still, be prepared for a mess even if you aren't getting a concrete floor repaired prior to installation. Pack things up and cover any upholstered furniture.
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March 2023 by Norma V.
Was told that my floors will not have any dents with my furniture. I called them and was told there nothing they can do. Now I'm looking for a good company that stands behind there word to do my kitchen and hallway. Ty
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January 2023 by Andrew Bonner
Easy to work with, prompt, and affordable carpet. We love the result!
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December 2022 by Deb M.
Our kitchen floor is a mess. After the initial installation. all the tiles shifted. The installer removed the whole floor and reinstalled. When asked about using spacers, the installer said he just eyeballs it. We now have grout lines that are 1/8", 1/4" and corners that do not match. Recently the grout began to crumble. Chad from Calcutta came out and promised to send someone out to repair when they got the grout color in stock. Well, we never heard anything. It's been about 4 months. I hate my kitchen floor. It is so hard to clean. Wish I would have gone with sheet vinyl. On a better note, the rest of the downstairs got vinyl plank and it looks very nice.
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November 2022 by James Uhrin
Horrible experience with this company. Installed carpet and you can see all the seams, cracked our TV cabinet, scratched wood work during installation and we are now on our third replacement in our office area. Visited the business to select replacement carpet, salesmen was so rude my wife was in tears the whole way home. I will never buy from this organization and strongly recommend no one else does.
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October 2022 by Emily
They seem professional at first but then never follow through it seems. About a year ago my family and I went to one of their stores and one of the employees came out to look at our home. We want to get new tile and carpeting throughout our home, but they ended up giving us a ridiculous estimate cost. It felt like they didn’t want the job and were disregarding us. Then, about a week ago a man came out to look at our existing flooring and he was wearing a Calvetta brother shirt when we didn’t even know he worked for them when we called him out. He was very friendly and seemed to want to follow through so we made another appointment for him to come back out and give us a new estimate. He never showed up for the second appointment. Very disappointed and they are so unprofessional. I just don’t understand looking at all of these amazing reviews. Really wish that were the case for us.
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October 2022 by J U.
Just had an installer here today with the hope of resolving our issues. When we questioned a few things he became arrogant and hostile. He actually started to argue with my wife and I. It is unbelievable that this company is still in business. No one and I mean no one should ever use this company for anything.
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August 2022 by Gina M
Terrible customer service. Had a whole kitchen done and a cabinet that was not properly installed which fell down causing injuries. We have been waiting on a new cabinet for over 4 months now. They decided to give us a temporary one that looks like my toddler put together. Still waiting on the custom made original one we purchased. No one will get back to us on the delivery date. They always have an excuse and lie about it each time. Beware of this company!
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May 2022 by Michelle S.
First there was an issue on the day of installation as some of the product was damaged, and more had to be ordered from the vendor. I felt the product should have been inspected before it was brought to my house for installation as we made arrangements to be home for this anticipated install. this caused a week delay in the completion of the job, and in the meantime my kitchen was covered in drop cloths, pieces of material on my counters, etc...in the kitchen. One of the owners NEVER apologized, just said sometimes stuff happens. So 1 week later they came out again to finish the installation in my kitchen, and after they left I found out that they didn't properly reconnect my gas stove, so they had to come back out to reconnect the next day and we had to make arrangements to be home for a third time. NEVER an apology, sorry for the inconvenience, etc...and yes they did eventually reconnect and move the stove back into place, but the cooking surface is now not level....since they moved the stove to install the flooring (and charged me a fee to move the stove) then they should put the stove back as they found it....level. no concept of customer service, but as I was told during this process, oh its a small job it won't take long, etc....I guess a small job doesn't warrant customer service.
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March 2022 by Emily Sullivan (emsulli27)
They seem professional at first but then never follow through it seems. About a year ago my family and I went to one of their stores and one of the employees came out to look at our home. We want to get new tile and carpeting throughout our home, but they ended up giving us a ridiculous estimate cost. It felt like they didn’t want the job and were disregarding us. Then, about a week ago a man came out to look at our existing flooring and he was wearing a Calvetta brother shirt when we didn’t even know he worked for them when we called him out. He was very friendly and seemed to want to follow through so we made another appointment for him to come back out and give us a new estimate. He never showed up for the second appointment. Very disappointed and they are so unprofessional. I just don’t understand looking at all of these amazing reviews. Really wish that were the case for us.
