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“Kia was excellent with helping me with my phone issue. She was very professional and knowledgeable. She answered all my questions and educated me on some functions.”
“My sales person was Tyler. He was very helpful with my purchase. The store is very clean and everyone was polite. They have plenty of phones and many options. I would recommend this store on Vista Way in Garfield Heights right off Transportation Blvd. Great location. I will be visiting this store when l need phone services. Tyler was great.”
“My family and I have had such challenging experiences in the past with the T-Mobile in Brunswick (the other location further down the street). Everything from being scammed into "free" phones, "free" airpods, etc etc. Only to find out none of the promotions were real and spending hours on end with T-Mobile Customer Support for literal months to fix our bills. This time around we came to the other Brunswick location aka this one and I have to say it was AMAZING. My husband and I spent no joke 8+ hours with the manager, Ryan, to help us find the right plan to help us get the right deal after how horrible my experience has been in the past on top of the fact I had my phone recently stolen. He was so kind and genuinely cared about making things right. Thank you, Ryan for all you do! :)”
“I did not experience a long wait like other reviews mention. I can't remember their names but I received excellent customer service from the Manager and one of the employees.She helped me with returning my internet Box. And the man even found a box for me & packed it up! I highly appreciate them.after the horrible experience i had at the Verizon on ridge rd. Wish I would have came to this location first. 5 stars”
“I needed a new sim card for my phone. Had already spoken with a rep on the phone, so all I needed to do was go to the store. It wasn't busy, but service was very quick and staff very helpful.”
“My Dad and I visited this location to have services corrected and established. Entering the office, I was immediately greeted by MAYA. She was efficient and kind, and warm, and handled every request with diligence. She assisted with every detail concerning updating my Dad’s service, and fixed everything as it pertains to my parents previous service w/Spectrum.I do regret having to leave in a hurry to make another appointment for and w/my Dad, and not completing a service upgrade that she pitched; and that I was highly interested in signing up with her for… Thank you Maya, and forgive me for not returning and finishing with you. ??I recommend this location, and would always visit here for any in office needs, because everyone on the team there were pleasant and well familiar with their company’s products and services!Thank you again Maya!??”
“These guys are so helpful. They lowered my bill $50 a month from att and when I went back to add another watch, they were so busy, but still managed to get me out of there way quicker than I expected!”
“Forgot his name he was a manager at the one in Strongsville and had blonde hair but he helped me and my mother out so much and answered all of our questions give that man a raise or promotion he is too good was able to get a new phone and watch with my trade in I will be going back when I need another upgrade”
“Set up tv and internet service today (4/28/2024) thru Tyler and he was superb. He explained all options clearly and demonstrated how to use the new equipment in store.”
“Audrey helped me today and she was extremely kind, efficient and helpful!! I love my new Samsung 24 & she made the whole experience very pleasant. I will always come back to this location. The one in Brecksville near Heinens is a joke!!! I recommend you to pick the Rockside location and ask for Audrey:)”
“Rachel and Ramon were amazing!!!! My phone was off for a fed days and they were wagered to assist me quickly. They’re very efficient and professional! Thanks again!! I highly recommend this location!!”
“Debbie store manager at the Strongsville Verizon 5 Stars on her customer service Bought a new phone and had a few problems setting it up came back the next day and Debbie was great in helping me .Great Job Debbie!”
“I had the pleasure of working with Steve from your Parma Store . He really helped me. He got me the best plan that worked for me and also got me scheduled for new equipment right away. THANK YOU STEVE !”
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“Best experience I’ve had at a Verizon store. Damien was patient and concise with what I was looking to do with my iPhone upgrade. I told him that I didn’t need all the bells and whistles because I’m not the most tech passionate persons and he didn’t try to upsell me on anything. I’d recommend seeing Damien to anyone with Verizon questions!”