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March 2024 by Craig C.
Wonderful people with top notched Amish furniture. We have several pieces from Furniture Nook, and have had nothing but great service. They are willing to help you with your custom orders and treat you with respect. If you appreciate good quality and a fair price. Go see these guys.
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February 2024 by Megan G.
RUN AWAY AS FAST AS YOU CAN!! Wish I could give zero stars. We have been ghosted multiple times by owner Gary after our several attempts to resolve an issue with the custom dining room table set we purchased over 4 years ago. They seem to care while trying to gain your business, but once they've got your money and delivered your product, their follow service is atrocious. We purchased $10k worth of custom furniture from their store in late 2019. For the dining table set, I asked the owner's wife, who was assisting us, if a rough sawn table top would still be flat enough that a plate wouldn't wobble, while still achieving a distressed look. I was assured that was true. Our table's surface is so uneven that we have to be very careful with where cups and plates are set so they don't wobble and spill, which is completely impractical for my family with young kids. Then, after just a few short months of use, we began having issues with the finish flaking off. Our table is stained with a glazed finish over top. Initially, we thought it was due to a piece of scotch tape that had been used to hold a protective covering on the table for a very brief time. However, over time, finish has flaked off around all edges of the table, just with regular use (no more tape). Additionally, the heads of 3 screws used to mount the tabletop to the supporting brackets underneath have completely fallen off and been found laying on the floor. This table does not get moved around; it has always remained in the same place, so the only reason I can come up with is that the screws were overtightened during assembly. I emailed Gary with my concerns in mid-2020. He responded, offering to run the top through a sander and he was going to check into the concerns with the finish. He said he could pickup the table in about a month, since things were crazy with the lockdowns (perfectly understandable). I reached out 2 months later, and he said he'd come pick it up within a few weeks. Two more months went by, so I reached out again. This time - no response. I reached out again another 4 months later (early 2021)...nothing. An entire year went by and we heard nothing. By this time, we had 3 young kids, so it was hard to find the time to follow-up. My husband finally went to the store in early 2022 to talk to Gary directly. Gary claimed he "hadn't forgotten about us" and would reach out soon to arrange pickup and repair of our table. Here we are two years later, and we've still heard nothing from him. So, we are stuck with a several thousand-dollar piece of furniture for which we can get no remedy because of Furniture Nook's awful customer service. I strongly suggest you save yourself the headache and time, and shop elsewhere!
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January 2024 by Josh K.
I had stopped in before and spoke to Gary and Nicole about a custom L shaped desk, but I was finally able to get the dimensions laid out in my office to get this piece ordered. This is very nice furniture that is well built and I couldn't be happier with the outcome. Unfortunately there was nothing in the store that was exactly what I wanted so we had to go the custom route. So I wasn't totally sure how things were going to turn out. But I am beyond thrilled with how the desk turned out. When I put my deposit down I was told it would be 8-12 weeks and it ended up being right at 12 weeks. Factor in the holidays and it may have come in a little sooner. We are in the market for some new patio furniture and I will be going back to get the pricing. Thank you for all you do. I will be back soon!
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October 2023 by Matt Randa
We have ordered 2 complete bedroom sets and have had nothing but good experiences. We are starting on our 3rd set with just a dresser and will be back for a matching nightstand and bed when ready to upgrade from the crib! Thank you for all your help. Furniture Nook, you Rock!
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June 2023 by Swetha Athuluri
Very bad experience! We wasted our 2 months of time waiting for him to respond so that we can finalize our order.
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May 2023 by Joe Cline
We bought four dining room chairs from the Furniture Nook. If I was only rating the chairs, I'd give five stars. The chairs are beautiful, and the quality is excellent.However, the service we received during the process was closer to one star. We ordered the chairs on February 4th. We were told that day to expect a six to eight week turnaround. This sounded reasonable. A few days after eight weeks passed, my wife called to ask for an update. The person she spoke with told her they'd look into it and call her back. Over a week passed, so I called to ask why no one had called her back, and to ask for an update. The person I spoke with said the wait time was actually more like 10-12 weeks. And that updates are hard to get from their Amish builders as they don't use technology. But, she said the next day they'd be visiting their staining shop and would get me an update. More than three weeks passed without a callback. I called and left a message asking for a callback and update. I was called the next day, and told "we can't call customers back with updates, as we have over 200 orders at a given time." And the excuse about not having updates due to the Amish not using phones was used again.Finally, we got our chairs 15 weeks after ordering them. Despite taking longer than not only what we were originally told, but also the updated timeframe, we never once received an apology for the lack of follow-up or communication. That was much more upsetting than the wait itself. Delays happen. But to not have the delays communicated, and to have no one we spoke with own the poor communication, it left us feeling as though our business is not valued.While we are happy with the finished product, we will be looking elsewhere the next time we shop for furniture.
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December 2022 by LUISA BASOW
We purchased our bedroom furniture. It was delivered on time . The delivery staff was very helpful and very thorough during the set up of the order. We recommend furniture nook to anyone that wants excellent service and will deliver the items on time .
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December 2022 by Dylan Kollin
It was a great experience someone named russel helped us get a solid oak table for a good price I would recommend you going there and get some for a good amount
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November 2022 by Brian Stefanik
My custom desk arrived damaged and I paid in-full after being promised it would be repaired. After weekly follow-ups, the desk still wasn't repaired and I was promised I'd be contacted any day by the repair person contracted by Furniture Nook. After following-up for over over a month, my messages were no longer returned so I had to file a dispute on my credit card. Only then was I contacted by the repair person, who apologized and said he was only contacted by Furniture Nook about this issue a couple days earlier. This is proof there was no effort by Furniture Nook to repair the desk until after I had to file a dispute.Desk was finally repaired, I reversed the dispute, and Furniture Nook received their payment. Weeks later I'm still receiving multiple messages saying I owe payment and requesting I re-run my credit card for payment (pay twice). I've provided multiple documents and proof of payment from my bank and am still receiving messages. Based on this post-sale customer service experience, I cannot recommend anyone do business with this company.The furniture itself is solid wood and a good value, but there are plenty of other stores in the area that also contract-out the same amish-made furniture.
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October 2022 by Brandon Feikle
We can’t say enough positive things about them. They spent multiple days helping us pick out new bedroom furniture for 4 new bedrooms. We have purchased new furniture for the house from both Furniture Nook and Arhaus. My business partner and I have also purchased office furniture from Arhaus and from Ashley furniture. For reference, the quality of furniture that Furniture offers is hands down better quality than anything else out there and the prices are incredibly reasonable for the quality.Secondly, small businesses are so underrated nowadays. Too many people look for the convenience of easy delivery or online shopping and the most beneficial quality of Furniture Nook, in addition to the quality of their products, is the personal touch of walking through selections, customs designing stain colors and the hardware on the furniture. The owners of the company are class acts.Unfortunately, we bought a new master bedroom set from Ashley Furniture about 5 years ago and it was over $5,000 and the quality is not good. we really wish we would have gone to Furniture Nook then and ended up with quality furniture. It would have been the smart decision long-term and the quality would be noticeably better.Overall, I could write a book about our experience and nothing but positive both on interactions, quality and prices. We will tell everyone we can to stop in the store as our experience has been that positive.
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October 2022 by Joe Tate
Excellent furniture selections and personal service.
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October 2022 by Victor Santana Jr.
Looking for Great High Quality Amish Made Furniture for your Home or Business you must go to Furniture Nook in North Royalton off Route 82. First off, the quality and detail the Amish put into the Furniture here is amazing! So many different ideas, styles, deigns, color combos, and more. If you do not see something here you like, you can have them build something custom. Or if there is something you do like, but want to change size, color, wood, stain, hardware, or more they can do it!Pricing is good for the product you will be getting back in return that can last for at least 2-3 generations.The Owners of Furniture Nook are a Husband and Wife that know what they are talking about when it comes to Furniture. They gave us great recommendations and guided us to help pick what we needed. We ordered a Full Bedroom Set, and a TV stand for the living room.Highly Recommend here if you are looking for Hand Made Custom Quality Long Lasting Furniture for your home!
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September 2022 by Lisa D.
I bought a beautiful dining room set here, and then ordered a mantle and bedroom set. A lot of their furniture has a classic yet contemporary look - up to date but not trendy. Just about everything can be customized. The prices are reasonable for such excellent quality (Amish made). I also like that I'm supporting a local business when I buy from here.
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April 2022 by Peter Prokay
All amish crafted furniture . A good variety to select from. Indoor and outdoor ready to purchase.
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August 2021 by Katie Oradini (Farmhouse Yoga, LLC)
Nicole + Gary are so wonderful, patient and kind.
