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“Zoe was very patient and cordial in helping both my wife and I who are in our senior years and not quite up on technology in today's world, so that was a bonus for us both. One unfortunate thing is the transfer of data did not go well for my wife from old phone to new, her messages didn't transfer and she spent 2 plus hours trying to get her messages transferred from a Verizon technician over the phone with no luck.
Everything transferred from my old phone to new except the pictures that were attached to my messages on my old phone, unfortunately without checking my new phone at the store after the transfer of data before we left the store to be sure all transferred. Unfortunately I gave the sales person permission to clear my old phone of data. So, lessons would be to be sure to check your new phone after a transfer of data before leaving. Technology isn't perfect, but all in all I'm satisfied with my new s24, not sure my wife is though with her s24 ultra.”
“I have been going to these guys for years. They have been so helpful. Like today I asked them to do something with my phone. They did and he didn't charge me. And it wasn't the first time. They are awesome ?”
“Don was amazing he was able to switch me from a standard account to a first net plan. He made the switch simple and easy and broke down the cost of everything. He also was able to help me a smartwatch at an amazing price that was affordable to my budget. He went above and beyond for customer care thanks Don.”
“Salem and Shane were super helpful and supportive. They provide excellent and quality service and answered all my questions! Salem was very patient in helping me with my broken screen protector and even cleaned my case for me!”
“Bill is the cell phone wizard! He is very enthusiastic about these phones. The issue with my phone had been frustrating me for some time. Finally, I went to the Verizon store to obtain a new SIM card, hoping that would resolve the issue(s). Nope. Of course, they wanted me to buy a new phone. I took it to Bill. I had my working phone back just a few hours later. He thoroughly explained his diagnosis and repair. His charge for all that was VERY reasonable. Thanks for everything, Bill. I will and have already recommended his business to anyone needing help with their cell phone.”
“I walked into the Westlake AT&T store and was greeted by Shawn. Turned out Shawn was the manager of the store and a fine gentleman and very competent and knowledgeable about all products. I wound up upgrading my phone and obtaining a new Apple Watch. Shawn took care of the whole process with ease and in approximately an hour and a half had everything transferred and set up without any issues. I highly recommend anyone looking for AT&T service or products to use this Westlake store. I have been in other ATT stores and they do not compare to the service or attention given at this location.”
“This is by far the best store in Ohio! I walked in and asked Kenn to sale me on a phone (meaning… telling me about all the perks, positive's and negative’s) Kenn showed me 3 different types of iPhones… & explained the pros and cons) he had so much patience and answered all the questions that I had! Kenn also informed me on the other accessories that I could add to my plan for very little cost. Which was my new Apple Watch and iPad! I walked out of there paying less than 200 for the newest iPhone, newest Apple Watch and a iPad! You can’t beat these specials or customer service! These guys even found a way to get me a phone case and tablet case! #1 in customer service and support. Thank you again Kenn, you’ll forever be my go to guy when it comes to my phone or any other electronic devices.”
“Laura was fantastic!
She went above and beyond to help us resolve a previous account error. Laura was also incredibly helpful in explaining all the new deals and providing the necessary information to start our journey with Spectrum.
Thanks to her excellent customer service, we're excited to switch our mobile provider from our current provider to Spectrum.
Excellent customer service!”
10AM - 8PM
2927 Pearl Ave, Lorain
Mobile Phones
“Want to give a shout out to Gigi. She's an amazing person. She's always going up and beyond to make sure her customers are satisfied with plans and everything else that they need to make their experience at the store satisfied. I've been going to her for years and never been disappointed. Love ya girl”
“My iphone12 had a “SOS” error and could not make calls or connect with wifi. Staff was very helpful in assessing the issue and present a solution. Thankfully Verizon had a great phone replacement benefit for loyal customers. Staff was very helpful in getting the data transferred and any accessories needed”
“The Avon, OH store was helpful with my upgrade. Alec, Assistant Manager, was professional and explained how to transfer my data into my new phone. My old phone was not cooperating so I did it at home. Thank you!”
11AM - 8PM
515 Abbe Rd N ste D, d, Elyria
Mobile Phones
“I recently visited Dungeon, and I was blown away by their extensive collection of vapes and glass pieces. The variety they offer is truly impressive, catering to a wide range of preferences. Not only that, but the prices are fantastic, making it a go-to spot for affordable yet high-quality items. Has, the person who assisted me, was knowledgeable and provided excellent customer service. Dungeon is definitely a top choice for those seeking a diverse selection, great prices, and a friendly atmosphere. Highly recommended!”
“Highly recommended. They’ve always helped me when I had questions. Vince is great and very easy to deal with and is my “go too” contact. Even though my purchases have been small (<$30 each) they still treat me well. Prices are always very reasonable. If you need anything in the radio/public safety realm, give them a call or stop by!”
“MO WAS ABLE TO FIX MY SAMSUNG S21 +. HE BROUGHT IT BACK TO LIFE FROM THE 'BLACK SCREEN OF DEATH '. HE IS ABSOLUTELY INCREDIBLE! TRULY ASTONISHING TALENT! AND HIS PRICE WAS EXTREMELY EXTREMELY REASONABLE!!! THIS GUY IS A TRUE GENIUS AND INCREDIBLY KIND!!!!! AND HE HAD IT DONE IN LESS THAN A DAY!!!!! A+++++++++++++++++++++++.
THANK YOU AGAIN,
BRITTY”
“I originally went to the store to change ownership of my phone. I had no intention on getting a new phone. However, with the outstanding customer service I received from Aisha and Jay I thought we would give it a try. I told them exactly what I wanted and they listened and not only delivered but went above and beyond what was needed. Both have an awesome personality. I’ve been with AT&T for several years and to be honest I thought about changed companies due to the poor customer service I had received the last few times at the West River location in Elyria. However, as long as I can deal with Aisha and Jay I will continue with AT&T. They are the way customer service should be. I cannot say enough good about either one of them. So if you are looking for a great experience check them out. Keep in mind there is only two people working so there could be a wait but it’s worth it!”
“When I stopped in the store was busy. While I waited I noticed the staff interacting with other customers. They took the time to provide assistance regardless how busy it was. It was clear they provide great customer service. When it was my turn, Frankie helped explain costs involved with a new phone and was even able to lower my phone bill. I highly recommend this store.”
“Chris the guy that runs the Metro T-Mobile store up there is excellent. Chris is very customer oriented and he will go out of his way to help you. It's all good”
10AM - 8PM
680 Chestnut Commons Dr, Elyria
Mobile Phones
“This morning I took my phone to T-Mobile in Chestnut Commons because it wasn't working right and was useless to me. I was totally expecting a new phone and a huge bill. In less than 5 minutes the 3 representatives had it working perfectly, and charged me nothing, and were very friendly and helpful and professional. My only regret is I didn't take their names to put in this review! They were totally awesome! Thank you so much. I highly recommend this store.”
“I came in Sunday for a screen protector and was received so well by Khalis and Kendra both were so kind and sweet! They were very attentive to my needs. I will gladly come back to this location regardless of the drive to visit these two. It’s refreshing to have such professional and awesome customer service!!!”
“Christopher Lee handled my new account and was fantastic! Absolutely the best customer service experience I’ve had in a long time. He was professional, accommodating and friendly.”
10AM - 8PM
2219 E 42nd St, Lorain
Mobile Phones
“I switched to boost the other day, Nick made the process very easy. Took the time to understand what I needed and got me the best phone. He's also really funny and made my time at the store delightful.”
“Trent and Zach are awesome they were transparent and took really good care of me after a bad experience with another provider. They hooked me up! Better deal and the. Some. Ask for them. Keep up the good service boys!”
“I've dealt with MetroPCS for the last few years and absolutely have no issues with them they have wonderful products and wonderful service I go back any chance I get and they are without a doubt the most reasonable phone dealer around”
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“Gabe and Lito are awesome both we're able to get me what I needed and worked together to find the best deal for us. Will definitely come back to this location in the future. Highly recommend.”