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August 2024 by David Harnett
Good products and great variety. Workers were very friendly and helpful.
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June 2024 by Daryl Griffin
Mr. Drew has a profound understanding and extensive experience in his specialized field. His assistance was greatly valued and appreciated.
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June 2024 by Bryan Nass
Propane refill price is super expensive per gallon. And charge you for a full tank regardless if you need it or not. Don’t Waste your money.
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May 2024 by Corinne Scott
Awesome selection of products, very helpful staff:)
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April 2024 by Brad Werley
Bought a Jotul F 45 V2 Greenville wood burning stove last year. We couldn't be more well pleased. Dan (salesman) was extremely knowledgeable and accommodating to our needs. The owners were Honorable and gracious, and the installer (James) was competent, experienced, and knowledgeable. Highly recommend.
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February 2024 by Michele Gavin
Every step of the way, Rick was helpful in selecting what I needed to make this fire place project a success! I can’t say thank you enough everything turned out beautifully!
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January 2024 by Alexandra Danko
Came here for fireplace logs & Rick was so helpful! He educated us on the differences between logs and types of heat. Compared to the other fireplace stores nearby who tried to upsell and didn’t provide any education, we were very pleasantly surprised with Heat Exchange.
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January 2024 by Mel Do
I stopped in here to look at purchasing fireplace tools. I found something that I thought I might like and would work. The front of our fireplace where you would set the tools is uneven because it’s made out of stone, so it’s a little more difficult to find some thing that properly fits the space plus it’s not very wide. I purchased these tools, and when I got them I asked about their return policy, knowing that it may not work. They said no problem, returning as long as the item is not used, and in the same condition as it was when I purchased it and returned soon. The item did not work well for my space so I did wind up returning it Six days later, approximately. However, when I got home, and I happen to look at my receipt at the bottom, they have their return policy, and it says that it might be subject to a restocking fee. No one had mentioned that when I asked about the return policy In store. I was a bit nervous about going into return it because I didn’t want to deal with the hassle of a restocking fee that I hadn’t been told about verbally. When I went into the store, I was greeted nicely, and the return was given in full. The staff was very welcoming and kind. I was pleasantly surprised with the great customer service at this store. I would recommend this company.
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January 2024 by L Daro
One can call a million timesThey DO NOT answer the calls AT ALL.TRY IT.
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January 2024 by Carol L.
I stopped in here to look at purchasing fireplace tools. I found something that I thought I might like and would work. The front of our fireplace where you would set the tools is uneven because it's made out of stone, so it's a little more difficult to find some thing that properly fits the space plus it's not very wide. I purchased these tools, and when I got them I asked about their return policy, knowing that it may not work. They said no problem, returning as long as the item is not used, and in the same condition as it was when I purchased it and returned soon. The item did not work well for my space so I did wind up returning it Six days later, approximately. However, when I got home, and I happen to look at my receipt at the bottom, they have their return policy, and it says that it might be subject to a restocking fee. No one had mentioned that when I asked about the return policy In store. I was a bit nervous about going into return it because I didn't want to deal with the hassle of a restocking fee that I hadn't been told about verbally. When I went into the store, I was greeted nicely, and the return was given in full. The staff was very welcoming and kind. I was pleasantly surprised with the great customer service at this store. I would recommend this company
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November 2023 by Shawn Wilson
They sell nothing but the best.
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November 2023 by Ashley Govea
Polite on the phone, very helpful.
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November 2023 by Aaron Dickey
I've been treated better.
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June 2023 by Chris Marks
Best BBQ BBQ shop in North Ohio
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June 2023 by Eric Montgomery
Awesome joint and employees have a ton of knowledge!!
