-
July 2024 by Michele Duncan
I first heard about Greg Oliver State Farm agency several months ago when my brother, who had just undergone major surgery and was hospitalized for weeks, car insurance had dropped him because he was two days late with his payment due to hospitalization. The cute “gecko” told him he’d have to start all over again and his monthly rate would be higher. By chance he had received a flyer in the mail from Greg Oliver State Farm. He set up an appointment with agent DeAnte Coats. Because my brother does not have internet, does not use debit or credit cards and has only the most basic of cell service, DeAnte came to the house to meet with him. DeAnte not only found him coverage but also went above and beyond by going to a local library to print out the policy and ID cards! He was kind, empathetic and patient. My brother was so impressed by DeAnte and his outstanding customer service that he called me to tell me about it. I had been contemplating changing my homeowners insurance because I no longer felt that I was “in good hands” with the company I have had for years. I took DeAnte number but made no changes. Fast forward seven months and a new car, our insurance company decided to almost triple our monthly payments. Once again the cute “gecko” wasn’t looking so cute. I remembered that I had DeAnte Coats phone number and gave him a call. I was so impressed by his dedication and level of excellent customer service that I not only changed my car insurance but my son changed his insurance and my homeowners insurance! What we found as we went over my prior policy with the “in good hand’s” company was that my home was grossly underinsured. Our home is historic and required the best coverage possible. It is not an easy task to find a company that will insure a historic home without the prices being exorbitant. DeAnte found us coverage that provided almost three times more coverage than our previous company. And he took the time to explain our new policies in detail! DeAnte handled everything that was required by contacting the mortgage company and our prior insurance company. I had my new polices and ID cards within an hour if that! It is a rare thing to find a company in this day and age that truly cares about their customers. I cannot thank State Farm and DeAnte Coats enough for their dedication and commitment that they provided to my family! I have told everyone about DeAnte Coats and State Farm. It truly was like spending time with a good neighbor! If you’re looking into getting or replacing your current carriers give DeAnte Coats with Greg Oliver State Farm a call! You won’t be disappointed!
-
May 2024 by Connor
Hailey is amazing to work with, fast and very knowledgeable, went above and beyond to find me the right plan for my vehicles and renters insurance.
-
April 2024 by Teria
Hands down the best customer service experience with an insurance agent. I worked with Scott and Greg. Every question I had was answered. Scott was patient. He paused, listened, and asked clarifying questions to ensure I had the information necessary to make an informed decision. This was truly the white glove experience if I had to put a label on it. I'm looking forward to future business with this team. Thank you for giving me an exceptional customer service experience!
-
February 2024 by Levi Morales
Hailey is always so positive and helpful!
-
January 2024 by Gerry A
Very helpful, explained everything well.
-
January 2024 by penny Sprinkle Dilleh
Haley helped me through this very stressful process and made it easy to get things in place. She is personable AND professional. I appreciate her so much!
-
November 2023 by Ahmed Shehadeh
The agent was so helpfulThank you so much for your amazing agents❤️
-
November 2023 by Kayla Wohleber
Hands down Hailey has been the best. The process was super easy and very simple.
-
November 2023 by Karen R
I emailed Greg about my cracked windshield. Within a few days, Angel wrote back and offered to call the glass company. They called within two hours. The next morning my windshield was replaced! I paid my deductible directly to the technician. The entire process was so easy!
-
November 2023 by Carrie S
Very helpfull and efficient!
-
July 2023 by Maureen Dial
I spoke with Hailey this afternoon and she was an absolutely wonderful! What a great office and agency to have the pleasure of taking care of my insurance needs.
-
May 2023 by Jelinnet Velasquez
Very friendly. Scott is your guy for all your insurance needs!
-
May 2023 by Ulonda M.
Hailey is great. She got me an affordable rate for my car insurance and was able to save me a bunch of money. She was also very professional and quick. Try State Farm! ?
-
May 2023 by Richard Hardway
Very friendly and helpful
-
April 2023 by Tally Taliano
Hailey made the experience very pleasant. Honest and fair. Would recommend anyone looking to go here !