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“This is by far the best store in Ohio! I walked in and asked Kenn to sale me on a phone (meaning… telling me about all the perks, positive's and negative’s) Kenn showed me 3 different types of iPhones… & explained the pros and cons) he had so much patience and answered all the questions that I had! Kenn also informed me on the other accessories that I could add to my plan for very little cost. Which was my new Apple Watch and iPad! I walked out of there paying less than 200 for the newest iPhone, newest Apple Watch and a iPad! You can’t beat these specials or customer service! These guys even found a way to get me a phone case and tablet case! #1 in customer service and support. Thank you again Kenn, you’ll forever be my go to guy when it comes to my phone or any other electronic devices.”
“Salem and Shane were super helpful and supportive. They provide excellent and quality service and answered all my questions! Salem was very patient in helping me with my broken screen protector and even cleaned my case for me!”
“I stopped to upgrade my iphone and I was greeted with open arms and bright smile. “My name is Chris and I’m the store manager, how may I help you?” Chris was training a new store salesman. Chris was an amazing trainer and teacher. Chris displayed the eagerness.and asked all the right questions to move things along. He offered every single option to make that I received every thing that I needed. This was the best experience that I had ever had. Thank you Chris of the Center Road, North Ridgeville, Ohio location.”
“Ash was honestly the greatest he saved me hundreds of dollars and was so patient and polite! He was able to get me out of the store in less than 1 hour if I can give him 20 stars I would. Thanks again Ash you’re awesome.”
“Came in with 2 iphones. One needed service for a month & the other needed a new battery. Got service hooked up on the one phone instantly & for under $20.The other phone we weren't so lucky with, after replacing the battery the phone was still being weird & CB, the employee that helped us really did everything he could to diagnose the issue & fix it. The phone was trash, but I am very happy with the CB & his hard work. This is the only place I will take my phones when we have issues, they are trustworthy & quick. Highly recommend!”
“I recently visited with my daughter and had an outstanding experience. From the moment we walked in, we were greeted warmly by the staff.
The sales associates who assisted were incredibly knowledgeable and patient. They took the time to understand our needs and helped us find the perfect phone within my budget.
What truly impressed us was their willingness to go above and beyond, we had to leave at one point to pick up my kids and they were so nice to come out of the store to assist me when we came back instead of me having to take my kids inside to complete everything.
Thank you.”
“Great staff always willing to help me reconnect my I phone watch cuz the iPhone store had to a hard reset which sucked cuz I lost over 5,000 photos! Hopefully when I go up there again I get same friendly Verizon guy to reconnect my watch ! Thks and god bless you all !!”
“Uriah was so helpful even though I hadn’t purchased my phone through his store. He answered all of my questions and got me set up with resources to help me with eSIM transfer. He was very knowledgeable and patient with me. Thank you!”
“The Avon, OH store was helpful with my upgrade. Alec, Assistant Manager, was professional and explained how to transfer my data into my new phone. My old phone was not cooperating so I did it at home. Thank you!”
“I am not phone or computer saved. Aisha was so awsome and flexible with her time to really help me out. I so appreciated her, and help me connect to my free screen saver replacement. I could not have been happier with Aisha assistane. I truly couldn't of done all that needed done without her. Thank you Aisha”
“Bro cool people but he on black people time never opens on time I'm waiting now and it's 1025am supposed to be open at 10am. But he does a great job fixing phones and I don't think no one in the area can beat any of his prices 5 stars even though I'm waiting for them to open. 8-27-2024”
“My iphone12 had a “SOS” error and could not make calls or connect with wifi. Staff was very helpful in assessing the issue and present a solution. Thankfully Verizon had a great phone replacement benefit for loyal customers. Staff was very helpful in getting the data transferred and any accessories needed”
“I totally love Cricket wireless.. But this Elyria Branch is under new management and after 6 years of my business, I will now take my 6 lines elsewhere. The rudeness was beyond.”
“Sean helped us upgrade our phones, purchase a new phone, and made sure that everything transferred smoothly. He was very attentive to our needs and answered all of our questions. He even walked us through what our bill would be and our savings. AND we were switching from Android to i-phone, he helped us through that process and assured us that we would be comfortable with the switch in no time!”
“I'm 80 years old and definitely not up to date with the latest technology. When I purchased a tablet and a phone the manager and her assistant went out of their way to get me up and running with my new technology. I really appreciate the service.”
“Mike was the gentleman helping me and he did a fantastic job setting me up with a phone upgrade. I went in there looking for a higher end phone but he was realistic on what I should get considering the person on my plan that it was for. Instead of trying to make a few extra dollars he was realistic and considered what was in my best interest. He was also very respectful and professional. Seeing as the Metro store in Brunswick closed a while back I've had to find other stores to go to. I'm glad I decided to try this location. While I was there he was also able to set me up with an Internet modem and I was able to get their new Internet in home wifi. Great experience”
“Zoe was very patient and cordial in helping both my wife and I who are in our senior years and not quite up on technology in today's world, so that was a bonus for us both. One unfortunate thing is the transfer of data did not go well for my wife from old phone to new, her messages didn't transfer and she spent 2 plus hours trying to get her messages transferred from a Verizon technician over the phone with no luck.
Everything transferred from my old phone to new except the pictures that were attached to my messages on my old phone, unfortunately without checking my new phone at the store after the transfer of data before we left the store to be sure all transferred. Unfortunately I gave the sales person permission to clear my old phone of data. So, lessons would be to be sure to check your new phone after a transfer of data before leaving. Technology isn't perfect, but all in all I'm satisfied with my new s24, not sure my wife is though with her s24 ultra.”
10:00 AM - 8:00 PM
14717 Detroit Ave, Lakewood
Mobile Phone Accessories
“i'm on the phone now trying to get through to someone just to say thank you!! a young gentleman (born in 2000- he will know who i am- janky popsocket lol!) i didn't catch his name but i wanted to say what an amazing experience that was especially from the terrible one i had a few years back at the same location. the three of them were just awesome! so sweet & funny. 10/10! thanks again. i will call back to find out his name bc he deserves a review devoted to just him! *go soccer*”
“Lisa at the Rocky River store on Center Ridge Rd is amazing. She is so patient, knowledgeable, and professional. She helped me so much and setting up my new internet at my new home while also keeping my previous internet simultaneously until the move.
Every employee everywhere should be a Lisa! You guys have a very good employee there......don't ever let her go.
Thanks Lisa! You made the transition from old house to new house so seemless for us.”
“Jade did an excellent job switching my family’s phone service over to AT&T! She answered all of our questions and was very professional and easy to work with!”
“Nick was phenomenal! This was by far the best experience I had at a phone store. Nick was knowledgeable, fast, and fun to work with. I normally don't post reviews, but it was such a great time it honestly made me want to go back just to hang out in the store! Get this man a raise and keep him around!”
“Great experience! My phone was quoted to take an hour long to fix but he had it done in 20 minutes. Came in to get my iPhone XR screen fixed and he showed me the battery which also looked water damaged. Reasonable price and the new screen looks great. Will definitely recommend this place!”
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“I have been going to these guys for years. They have been so helpful. Like today I asked them to do something with my phone. They did and he didn't charge me. And it wasn't the first time. They are awesome ?”