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July 2024 by SeaN Mc
Got fitted for golf clubs by JP I went in for 1 set but was not working for me JP gave me recommendations. On some different brands, he wouldn’t show me the names just had me hit them found the site I’d never looked at before and I absolutely love them Thanks JP
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July 2024 by LaToya Williams
Great shopping destination
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June 2024 by Craig Seman
I came here to get some clubs regripped and needed them on a short notice as a birthday present. They went out of their way to get them done in just a few minutes, the guy did them so fast and I couldn't be more appreciative with how they made it a priority for me. The store itself is a golf lovers dream with everything you could want. I like how well laid out the store is and that you can find whatever you're looking for.
Personally I don't love the guys standing at the front door ready to help right away, kind of makes me anxious lol but obviously they are willing to help with whatever you need and they have never bugged me when looking before so it's not a big deal. Overall I would definitely stop here for anything golf related and for sure recommend it.
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April 2024 by Christopher Snider
Had my first club fitting today. Experience was awesome, exceeded my expectations. Given the cost of clubs nowadays, highly recommend you do this. I'll be going back for irons next. Thanks JP! You did an excellent job today.
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March 2024 by Anthony Chagaros II
Had a situation with re-shafting a Tsr2 driver. They purchased a brand new shaft at no cost to resolve the issue without hardly any conflict. I will continue to support this store for years to come.
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March 2024 by David
The guys at this location are great! Always friendly, and get the job done right.
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July 2023 by Roger Wesner
Great store, awesome staff
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July 2023 by Gage Keith
I recently bought a fairly popular and not inexpensive golf glove at the North Olmsted Golf Galaxy location, the cashier informed me that the sparkling white glove couldn't be returned because “they dont usually do returns on gloves”. I would say a glove tearing after 2-3 holes is a special circumstance, in this case I would be wrong. In my eyes this is terrible customer service, again maybe I am wrong. When one purchases a glove, like I do exclusively and often, from Golf Galaxy you expect a certain level of quality, finger holes forming, I get that, its very soft leather, but for the back of the hand to tear is unacceptable and for them to not address that is bad business. I have spent, in the last 6 months alone, a few thousand dollars, maybe more at this North Olmsted Golf Galaxy and for then to tell me to buzz off isnt okay. Sad to say they will no longer be on the receiving end of my money, and I will be telling all my golfing buddies and anyone else that cares to listen, about the terrible customer service. I will take my chances online I suppose. Bad, bad business…. Garbage customer appreciation and service…..
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July 2023 by Jarod Wilt
Second time in store. Figured I would give them another chance. Went to purchase putter. I had to ask an associate 2x for assistance. He casually ignored me and help 2 other people. Will not return to this store again. Same experience both times as if I didn’t belong in the store and or that I am not wanted there. Horrible customer service.
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July 2023 by John S
My second time at this store. A awesome experience both times. The staff asks if you need help. Eve one friendly and enjoyed my shopping experience. I have purchased from this location online before but finally finally visited inside. I don’t know where the negative reviews conform but all my experiences have been excellent
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July 2023 by austin seifert
Horrible experience. I know that in todays age there aren’t many competent retail employees but I went in to exchange a driver for the same one but different loft. I was extremely clear that I just wanted to exchange not return my driver. I went to find the one I needed because no one offered to help me (ok fine) when I went to finish the exchange the cashier returned the driver and my wife’s card was refunded (it was a gift from her). They completely ignored what I wanted. When I asked why the manager basically accused me of trying to do fraud because I didn’t have her card with me. After a hour they basically shooed me out because they were closing. Long story short I have been without a driver for a week, missed multiple rounds and lost out on the money I have spent for my outing. All because they couldn’t figure out a simple exchange.
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May 2023 by Steve Szopo
Great service. Got a new putter today and wanted a new grip put on that was similar to the grip on my old putter. I was not expecting to be able to wait and not have to go back to pick up later in the week. By the time I went up front to pay and walk back, they had it almost done.
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September 2022 by Stephen Benefit
Friendly and helpful staff. Well stocked and easy to navigate
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September 2022 by Daniel Porter
Went to Golf Galaxy on July 31, 2022 at around 11:00AM. My wife is looking to buy a set of golf clubs. I figured that they wouldn't be busy as most people would be golfing. I was correct, there were only about 8-10 people in the store. I asked an associate if they could help me out. He said I needed to schedule an appointment for a fitting. He said it would cost $99 but that I would get that back if I purchased clubs from them. That seemed reasonable. I asked if they could get us going. I was told there wasn't anything available. I spoke with Charles Hood and another guy(don't recall his name) I was there for another 45 minutes. I purchased a putter and my son purchased a driver. I never did see anyone getting fitted. All I saw was a lot of associates walking around and "looking busy". Maybe other stores are better, but I'll never go back to this one.One bright note, The cashier, Nicole was friendly and nice.
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August 2022 by Kyle Dykes
While they have most items you could be searching for, this store is a joke compared to the one in Akron. A total "flop" and waste of time driving there to see the cheapest used putter going for over $160 and in horrible condition.
