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February 2024 by Karen Schevenius
I would recommend the North Olmsted location to anyone and everyone. They are so professional and helpful. I am a return customer and I feel like I'm treated not only as a customer but as a friend. I feel so comfortable walking into the store knowing that they will greet me by name and treat me with respect. They will also let me know if there is something that I should be aware of with my van. Those guys are the best !!!!!!
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February 2024 by mariah nash
I had made an appointment for an oil change and wasn’t told the price before they did the service and was pretty shocked when it was almost $120 ($104 with $15 online coupon) I paid and called back to complain after the fact because i’m a young adult and it would have been appreciated to know the price before. The manager Bill told me that he meant to tell me the price before hand and that they would give me a refund if I called the next morning. When I called to ask about the refund, Bill said that he never said anything about a refund and made it seem as if I just made the whole thing up, shocker. He continued to hang up the phone on me when I was upset and refused to give me corporates number. They also didn’t even reset my oil light or put a sticker in the window to let me know when I need the next oil change. Don’t recommend
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February 2024 by Michael Ledakis
Always professionals at this location, I travel for work and always use Firestone all over the country!
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February 2024 by Hans Larsen
Front desk and waiting area was clean and comfortable. Staff was nice and friendly. They explained everything in easy to understand terms.
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January 2024 by Susan Lancuski
First time at Firestone in North Olmstead and they were excellent. Had flat time and they replaced it and did other maintenance to my car that I have never done in 7 years. Explained everything to me ahead of time and I really understood what John was saying. He knew this was only car I will ever have and understood my position. Great service. THANKS. SUSAN
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January 2024 by Janine Lambros
Highly recommend this location. I returned for my second set of tires as i was so happy with their service, the first time i went there. Very efficient, friendly, great price and service.
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December 2023 by Daniel Opris
Nice people, onest, knowledgeable.
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November 2023 by Emely Gonzalez
Had a problem with my ABS stabilitrak sensor rough braking etc. They did a great job on my GMC Acadia. Made me feel comfortable, friendly. I recommend them.
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November 2023 by Steven chulick
Hi everybody I took my car here n I made a appointment here nice cozy place here I got done a oil change n wheel balance I think I maybe puck a nice place to go the Manger/worker named Tom very knowledgeable about my services
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August 2023 by Chris McDade
Rick G was super helpful getting my Jeep caught up with maintenance and steering alignment done! Jeep dives like new and the cost was very competitive!
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August 2023 by Shane Smith
Really appreciate the team at Firestone, specifically Bill and Rick who I worked with a lot over the past month to resolve a really unusual situation. The team went above and beyond to make a difficult situation manageable.
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July 2023 by Phil Holt
Bill was great and helped to get a tire fixed on my rental car. Very profession and was a able to squeeze me in before close
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July 2023 by Judy L.
Without going into ad nauseam detail, I will not return to this location. I went in for an oil change and an A/C system check. I left with an A/C cabin leak, and brake noise. I had the brake system remedied at a local reputable mechanic. Bill, at Firestone, stated that he would fix the A/C issue for free, but I had to wait 2 weeks for an appointment, due to scheduling around my work and their workload. He went back on his word, and said that he did not say for free, and wanted to charge me $140. The most unprofessional and rude interaction I've ever experienced as a longtime Firestone customer ensued. He finally angrily agreed to do the right thing, and not charge me. As an Army veteran, honesty and integrity are of paramount importance to me. They've lost a long term customer in me because of this discourtesy. My advice is to get everything documented and in writing if you use this location!
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June 2023 by Joe Colombo
Junk. I'll never buy these garbage firestone tires again. Worst company and product and service ever
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May 2023 by Michael McCollum
Had a problem with heat not coming out. I told the service advisor that I needed one thing done... back flush the heater core. He looked at me like I was speaking French. (Aucune offense à ceux qui parlent français) I explained to him how the heater core and the coolant system work and what I needed done. He finally admitted that he had no idea what I was talking about. He then scurried off and talked to the boys in the garage and came back only to fed me a load of garbage about a diagnostic fee and all the things that could go wrong if they did anything. I refused to get jacked around by these incompetent hacks. I ended up doing the job myself FOR FREE with a pair of pliers and a garden hose. I fixed my heat problem and I’m not even a mechanic. Thanks for nothing Firestone.
