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October 2024 by enrico colaianni
Not there at 11:00 am now 12:15 pm
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July 2024 by Karen Vourliotis
Excellent service. Very helpful staff
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July 2024 by Jason Dozier
Love there watches
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June 2024 by Mary C
Took my watch in for a battery, the young man who was there told me it would be approximately 10 minutes so I decided to wait. For 5 minutes I look at other watches while he just sat there and talked with the other employee. I walked away for a couple minutes and then returned and surprise, my watch was ready! After 2 days my watch started stopping and/or loosing time. Unfortunately I lost my receipt that had a 1 year warranty for the battery or I would go back. I am convinced the battery was never changed!
I am quite disappointed since I have never had a problem with my Dakota watches in the past. The original battery lasted over 2 years! This is the 3rd and LAST watch I will buy from your company!!
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April 2024 by Kevin Greathouse
Stood and waited while employee was on the phone for 8 minutes chattering and laughing. So third time i asked for price. It was all attitude. Never go there again.
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April 2024 by Ali Baba
Chris helped me out very professional and kind! Definitely recommend to family and friends. Will be back soon. Thank you!
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November 2023 by Oakley vw
Able to get new batteries in old watches.
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November 2023 by Venessa Allegretto
Awsome service
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August 2022 by Fran Forbes
After taking my watch to a jeweler to get the battery replaced and being completely ignored because I obviously had no interest in buying a $1,000 watch, I took my Fossil to Dakota where I should have taken it in the first place.It's kind of a long drive but getting a two-year warranty and the battery replaced on my watch for under $30 makes it worth it. I left the watch with Dakota and went shopping for a few hours, then picked it up when I was done. It usually takes about a half hour to 45 minutes if they don't have another customer or two in front of you.They're worth the wait. They do a good job and I get my shopping done while they're fixing my watch.
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July 2022 by Joanne Daniel
Had to have my battery changed. Lady was very nice and helpfu.
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April 2022 by Jeremy Clark
Well...first I was told that my watch would be finished and ready for pick up on a certain day,I come weeks after said day..no mention of my watch being located. After locating my watch,I was then told that instead of the price I was told at the time of drop off,it's going to be an additional $100 to the cost...I was told my watch in total would be $96.00...i just called yet again today to check...got a voicemail message from them stating that my watch is going to cost a total of $198....for a batter,and glass...to a fossil?!??? ..I will never do business here again. ..Ps,they don't actually repair it .it gets outsourced to whomever they deal with)
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February 2022 by Jeff H.
I recently needed repair for my Seiko watch. The two female employees that normally work at the Great Northern location were extremely courteous and efficient. I have shopped at this store many times over the years, and most of the time this store is understaffed with many people waiting for service. Because most companies have a hard time finding good employees these days, I find most customers are generally impatient and rude. In my experiences, these two employees are friendly and do the best they can under the circumstances. I will continue to patronize this store for watch services.
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October 2021 by D.A.
Have had my Dakota watches serviced here for a long time now. Greatt staff and great selection. I really wish I could have bought one of the Spider series edition watches that the Dakota Watch Company used to put out- because it looked so finesse like it belonged in an MGM/UA 007 James Bond movie! Definitely a proud customer and my watches that I have from Dakota have survived for over 7 years now.
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June 2021 by Andrea S.
I have been going to Great Northern Dakota Watch Company for well over 20 years. The service and employees have always been excellent. The employee I encountered today was excellent, as well. However, I went to mall today only have batteries replaced in 3 watches. I had no other shopping to do. It was really busy and I had to wait, which was fine. I jokingly told the employee that I couldn't believe she was the only person working. She was clearly over extended with way more work than one person could handle. But she handled all customers professionally and calmly. She said it would take an hour and a half. Wow! So I browsed around the mall. Every time I looked, Dakota Watches was swamped. I totally understood why she had no time to get to my, or anyone else's, batteries and repairs. After two hours, I could wait no longer, and left without my watches. She also said they're not open on Tuesday or Thursday so I can't pick up my watches tomorrow either. What?! Not a bit of this is that employee's fault. But it is not my fault, either, that there was not adequate staff and that I could not be accommodated after 2 hours of waiting! The volume of customers may have been an usual circumstance, but again, not my fault. Provisions need to be in place for this sort of thing. I noticed they had a Help Wanted sign. No wonder. That poor girl probably ran screaming from work today, never to return again. I rarely give reviews, and never leave negative ones, but this really annoyed me.
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May 2021 by John Gawelek
Closed Thursday
