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April 2024 by Veronica Flores
I’ve been going to this location for at least 11 years. Everyone is always so friendly & helpful. Yesterday, they sized my new, upgraded wedding ring/band and cut apart my old bands…the same day!! My old bands look brand new after cleaning. I went in for a repair & walked out with a whole new set lol…by my choice. Nobody was pushy! Love them!
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January 2024 by C MACK
I normally dread shopping and especially at Jewelry stores. So grateful to be greeted by Wisam Malkieh and Rana Hajjaj. They were such a pleasant & welcomed surprise to my Christmas 2023. They were smiling and so calm and nice. Wisam showed me options for a gift for my Wife and made the process simple. There was no heavy "Got ya" mokent to fear. Start to finish great experience. If my experiences were like this I definitely wouldn't fear this process for 2024 and beyond! I will add that I think due to these two as Brand Ambassadors I would go back to Ashcroft & Oak again!Thank you for everything!
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December 2023 by Mollie Steadley
Excellent customer service. Superb professionalism. Honesty, integrity, and kindness. All of these things and more were exemplified by the employees here at this location. Keep doing great things, and keep up the great work.
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November 2023 by Lou M
The staff was very knowledgeable and accommodating. I did not feel pressured or rushed when choosing a ring. I was immediately told about any specials or discounts without asking. The diamond band I purchased was beautiful. I will not hesitate to recommend this store to anyone who may be in the market for jewelry.
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October 2023 by Cassandra Marconi
My husband bought my engagement ring here 7 years ago. We both love it and has been with me thru working as a nurse all this time. While at work one day, the setting came off with a pair of gloves. I brought it in to them and they repaired it in 2 days, free of charge. Rhodium plated it as well as cleaned it. Looks as good as new! Customer service was helpful and the process was easy. Their insurance is the best!
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October 2023 by Nameer Allan
Couldn’t have had a better experience buying and upgrading my wedding ring! Dania Wesam and Ranna had so much patience with me ! I highly recommend this location !
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October 2023 by Renee Smith
Rana and Wisam were very helpful and knowledgeable. My boyfriend sent me in to give him ideas and I now know what I want. What a great team!
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June 2023 by James Poindexter
6/26/2023 1:50pm. North Olmsted location.I went to the store to make a down payment on a ring for my wife. Was told that it was one price. They don’t have Apple Pay so I had to find an atm to take cash out. Once back in the store the ring double in price. The associate was great. Manager was terrible. Even told me that the associate was in training I was told that there is no one above the store manager. They would give me corporate number. I ask for a email address to express my concerns. I was told that emailing corporate isn’t going to do anything. They will just us in store to do something about the situation. Over talked me. Told that I couldn’t have known the price because it changes every day but I have a picture of the slip. With price, tax, and warranty. Is this how you run guys run your business and talk to people who come to spend money in you store. I have bought watches, necklaces, anklets this is by far the worst
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June 2023 by Joel
Everything I have purchased here has been amazing especially with the warranty returns. Great people and great attitude.
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June 2023 by Diana Mosley
Amazing team!!! They will find what you’re looking for. Customer satisfaction!!!!
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June 2023 by Niko
Wow…. Is exactly how I would describe my experience shopping here with Rana. I came in looking for a chain and cross. Soon as I came in everyone was so friendly. Rana helped me pick out the perfect set and I couldn’t be happier! I highly recommend shopping here and I’ll definitely be back!I came in feeling like a random and left feeling like family.
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May 2023 by Paul Keppel
Rana and Wisam were extremely helpful. They sat me down and truly helped to find a one of a kind engagement ring making sure to explain every detail and take their time for a personal experience. I would highly recommend this shop to anyone looking for a great experience and beautiful rings.
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May 2023 by Katy Marie
Wonderful service. Everyone is so polite and sweet. Quick customer service and was offered a variety of option for a diamond ring that I wanted to purchase. Would recommend this place to anyone looking for nice and accommodating services.
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January 2023 by IB
Very bad customer service I don’t recommend. We ordered my wedding band and they said it would be here in a week it took 1 month and that was to late because we had our wedding without the band ordered from then and bought another one somewhere else. When we came to cancel the order they gave us a hard time saying we need the $100 coupon they used back when they never gave us and coupon and kept us in the store for an hour just to return it. Made it harder then it had to be for no reason. Also bought by my wife’s diamond ring there and took 3 weeks to get here! Very bad with order time! Do not recommend!
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December 2022 by ibrahim arafat
Very bad customer service I don’t recommend. We ordered my wedding band and they said it would be here in a week it took 1 month and that was to late because we had our wedding without the band ordered from then and bought another one somewhere else. When we came to cancel the order they gave us a hard time saying we need the $100 coupon they used back when they never gave us and coupon and kept us in the store for an hour just to return it. Made it harder then it had to be for no reason. Also bought by my wife’s diamond ring there and took 3 weeks to get here! Very bad with order time! Do not recommend!
