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May 2024 by Tommy Walker
Terrible customer service! Five minutes late for an appointment due to traffic and they force me to reschedule. I waited a month for this appointment and now have to wait again. Don't go to North Olmsted location, not worth it.Still waiting on that call two and a half weeks later.
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April 2024 by Taylor Oakes
The doctor was very friendly. Most of the staff were friendly as well but some were a little unwelcoming that is part of the reason they are getting 3 stars. The other reason would be me waiting a month to hear back if my glasses were in. Never got a notification or call or anything saying that they received them. Finally I called and they were in. Nice selection of frames, also the prescription is perfect for both my glasses and contacts.
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February 2024 by Gilbert Pataky
staff lacked knowledge. glasses had to be remade even after I in informed the associate that she was ordering the glasses incorrectly. she promised to fix the problem prior to placing the order. she did not! as a result glasses are being remade and i'm still waiting.
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February 2024 by Brian Hart
I've been waiting almost a month for my glasses that were supposed to be here in 2.weeks....after being told twice that they were in route....I will never use them again and I won't recommend anyone either
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December 2023 by Tee Jay
Bought 2 pair Nikes with top of the line lenses-$1200 before insurance. Paid about $650 out of pocket. Need these special progressive lenses, antiglare, and transitions for my TBI. Wore 1 pair (kept the other in the case the whole time)- w in 3 months noticed fine scratches had one pair replaced in 9 months under their 1 year waranty. Wore the new pair for 3 months and scratches again. Wore the 2nd pair and w/in 3 months scratch’s again. I was meticulous with the last 2 pair- always wetted first- stopped using lens wipes since that’s what made a film on the first pair. Used only water and dab of soap and lens cleaning cloth. Asked associate she claimed she has 23 yrs experience gave me typical on liner answers even tho I told her my wife bought a pair at same office and never had an issue. She claimed it was the way I cleaned them. I was meticulous. She offered nothing. Said it was the Antiglare coating, again explained my wife has a pair with Antiglare and she never had an issue. Associate said “oh I’m sure she has scratches too it depend how you hold them in the light”. My point was her glasses don’t have scratches and don’t affect her vision but mine do. She’s had the same pair for 2 years. I’ve gone thru 3 pair in 1.5 yrs. Same old one liners basically insulting my intelligence. No offer to replace or try to fix a thing. Just told me I could get new lenses for one pair for $650. Oh well I tried. Will take my money elsewhere. No customer service or listening. AND since I DID get a replacement for my INITIAL glasses and it’s been less than one year- no offer to replace them again! I wasn’t about to argue or beg. I wasn’t provided any solutions. And the associate never even once offered to “look” at my glasses! Thanks for taking my $1200. For a multi million dollar company I’m surprised there’s no customer service. I’ll shop elsewhere and stay away from any National Vision Brand. I’m assuming I will get a blank statement reply back that your sorry and to reach out to your customer service. I already did at the store- they should be trained to satisfy the customer. With 480 million profit the company should already know how to help the customer.
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September 2023 by Daphne Forpahl
They were very helpful. The entire staff was very friendly! My 10 yr old son went with me and he highly enjoyed the workers as well! And the price of my exam, extra testing and glasses was very reasonable even without insurance!
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July 2023 by Marie Jocke
The optician, Dr Sharick, was very nice and thorough, and spent a lot of time discussing my eye issues with me. Everyone was very nice and friendly. I was a little confused about the pricing. It should have been a free exam with the purchase of two glasses, which it was, and the two frames should have been $79.99. Something like that. I ended up spending $350. I'm not sure how that happened and I guess one of my frames wasn't in the "cheap" section. I wish they would have explained it to me. I would have gone back to the cheap section and picked out another pair. Or even gotten 2 of the same frame. I'm on Medicaid, nothing was covered by insurance, and I don't really have $350 for glasses. But it's over, can't change it now. Just watch where you're getting your frames from I guess.
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June 2023 by Johnny64ism
Friendly staff helpful
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June 2023 by Kathleen Hall
The best service I,d had anywhere this year,if you don't give her a raise for the job she does,hope you don't loose her and Christina is a boss lady???
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April 2023 by Maggie Raiff
Went to Americas Best for my yearly eye exam so I could get a new set of contacts. I didn’t order contacts while I was in store, and instead asked that they print my prescription for me.I sent the prescription to my contact provider, and (to no one’s surprise given the other reviews I’ve now read) my prescription was WRITTEN WRONG. I purchased a years supply of contacts that I can’t see out of. When I contacted Americas Best about their own mistake, I was first told to contact my insurance provider, which was a waste a time. When I called Americas Best to find out what to do next, that’s when they sent me to my contacts provider. Americas best said it is my job to arrange an exchange. I’ve been told that the manager faxed and mailed my prescription to me, but I have received nothing- nor do I ever HAVE a fax machine?? It’s disappointing and embarrassing that this location did not take matters into their OWN hands to correct an issue that is absolutely no fault of my own.
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April 2023 by Gloria Ezzie
After 3 try’s, we finally got the new glasses with the correct prescription! Thanks Christina Lyke @ the N Olmsted location for your persistence & great service !
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March 2023 by pam tornabene
Exceptional customer service. Glasses ready a whole week early. Highly recommend.
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March 2023 by D R
Great customer service from start of setting up your eye appointment and to the last minute details! My contact lenses arrived sooner than expected! Everyone in our family uses this location❣️
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February 2023 by Tom Paulus
Initially I was pleased with the service. Had my exam, showed staff my old glasses, specifying what I was looking for. My thoughts are that instead of trying to “Upsell” people, be more direct with questions and clarify with people what they need. I received my new glasses, in about a week and they were completely wrong. Just a huge blur. The specialist behind the counter told me my old glasses were distance glasses. Fine, made some mistakes; re-make them. Get a call a week later and they’re ready again. Go to pick them up and they’re better, but still incorrect. Now another “specialist” looks at my old glasses and puts them on a microscope this time and tells me that they’re progressive lenses.????. So now this time, after 2 wrong prescription sets of glasses, I’m told I have to pay $160 more to get the correct ones that I wasn’t told to get in the first place. This will be my first and last time going here.
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December 2022 by Juan Cuevas
They made my second pair incorrectly . The manger even checked it when I first ordered them. Not organized at this establishment.
