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November 2023 by Alissa A.
My very first experience dress shopping and it was amazing! Megan Grainer was an amazing stylist and helped me find a beautiful dress. Cassy was very helpful and kind as well. She made me feel very comfortable and took her time with helping me find the dress. We even went a little over the scheduled time and they made me feel like a bride! Megan also brought some dresses for me to try based on my preferences. Overall, a fantastic experience. I recommend for any bride to stop by at this location!
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April 2023 by Jennifer A.
I would stay far away from the North Olmsted location. They have low stars for a huge reason. It was a complete nightmare getting 2 bridesmaids dresses for my 2 daughters here. The alterations lady stained, marked up the dresses in pen, body shamed one of my daughters to cover up that she took in too much material - my daughter was in tears. They ordered replacement dresses that came in 3 sizes too small and had to be rush shipped. Long story short, we went thru 3 dresses per girl, 7 alterations appointments for each girl. I had to pull my daughter from college to go to the excessive alterations appointments, I pulled my other daughter from softball games to go to excessive alterations appointments, myself taking vacation time to work this. AND they WILL hang up on you if you hold them to the date of the wedding. You HAVE to walk in there in person to make sure they do their job...but that takes time out of your day, vacation time, and God help you if your daughters are out of town for this. After every screwup you get thrown in the back of the line for alterations so girls who got their dresses months after you get priority. It comes a time that the wedding date is dictating the urgency and we should have been first priority to get our dress in time for the wedding...but the North Olmsted manager will get mad at you and fight you on this. It took us multiple people involved to push the manager to do her job. DOCUMENT everything in writing. After getting my husband, mother in law, and mother of the bride involved we finally got the dresses back 2 1/2 weeks BEFORE the wedding! We were working all of the issues for 8 MONTHS and we had plenty of time...but David's bridal kept making serious errors at every step of the way. Steer clear of this place...they do not care if you get your dress by wedding time. MAKE sure to thoroughly examine the dress for huge oil stains from the sewing machine (which they cannot get out btw). NOT worth the stress. My daughter's teacher had the same issues BUT at another location so this all is probably a company wide issues. Please please please GO SOMEWHERE ELSE if you want your dresses for your wedding date.
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September 2022 by Kathy M.
This was the second attempt for an alteration with David's Bridal since July. I had a mother-of-the-bride dress that needed alteration for an August wedding and booked an alterations appointment with the Strongsville store. On the morning of the appointment, I received a call from that store to say that they couldn't keep the appointment because their tailor called off sick. So I had to reschedule, which turned out OK, I guess. Fast forward to today. My granddaughter is going to homecoming and needs her dress altered. I tried the Strongsville store again and set up an alterations appointment for September 17. Homecoming is October 29. David's bridal requires a 4-week window, so I thought we were good. Surprise Surprise, they canceled that appointment at the last minute and told me they had nothing else that would get the dress altered on time. It was suggested that I contact the North Olmsted store, which I did immediately and set up a September 17 appointment, which was also canceled, so I rescheduled for today (September 24) at 10:00 AM. Just this mornining I received another call telling me that two of their three tailors had called off sick, so I would need to reschedule, which was a lie because someone from the store called last night to see if I could reschedule (so it wasn't a sudden calling-off sick situation). I was able to get a 2:30 appointment for today, so we'll see how that goes. I hope they don't tell me it's too close to the date I need the dress. Anyway, what kind of business model do they have that allows for appointments to be made then canceled at the last minute? They obviously don't care about the customer's time or time frame for needing the alteration done. Why do they offer alterations if they don't plan to do them? And do all of their tailors call off sick every Saturday? Well, I've learned my lesson about David's Bridal and won't be going back, ever. I'm going to have to do my homework to find a reliable alterations business, which hasn't been easy. For some reason they don't exist in the Cleveland area.
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September 2022 by Alyssa W.
My consultant, Morgan was great when I was picking out my dress. That's the only positive thing I can say about this store. The management is trash, and alterations is a disorganized mess. I scheduled an appointment for 10:30am, arrived on time and was told the alterations employees were not present yet. I waited 10 minutes before a manager came over and told me there was a mistake and I needed to come back later. I couldn't return later, I scheduled at the appointment time I chose for a reason. I don't even want this dress anymore and I would never recommend this store to anyone.
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April 2022 by Ariana L.
Amazing experience every single time I go in! I've been to the north olmsted locations 4 times now since January. The first time I went in with my 2 bridesmaids (3 at that time) and the lady there was very helpful. I had specific styles picked out and she made sure to show us all of them and get the girls into all of them too. The second time I went in with my mom and had a wonderful stylist to help us out and happened to have her again when I went in the third time too for my bridesmaid to find a new dress, same great experience that time too. The fourth time I was in for two seconds and it was just to get a swatch so that the associate at mens warehouse would actually help me. David's bridal was actually closed when I went over but all of the stylists were there still and had seen me have a giant meltdown in front of their store so they opened the door for me and got me tissues and the swatch I really needed. I cant thank them enough for being so extremely helpful during such a stressful time!!!
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April 2022 by Kelli W.
Went in to get the girl child a prom dress. Sh a decided THIS WEEK she wanted to prom that's in 2 weeks! I digress. We went to David's Bridal to see what they had. Of course they had many dresses but she was looking for a particular color and style. Again, prom is in 2 weeks. So she found few dresses to try on. Once the dressing room was opened, the staff was nowhere to be found. I helped her zip up, find new sizes, etc. No one was there to see if it needed to be altered (luckily no). Not the type of service I'm used to at a David's Bridal. When we renewed our vowels, and we went to a location to find new dresses, I got so much help. It was awesome. This wasn't that. I just shrugged it off. When we got to the register, the lady was adamant that we sign up for their Diamond program. I only go into this store when I need to which has been twice in 6 years. Signing up for stuff is just going to send more emails. They asked who helped us. NO ONE! Again, I digress. As we were leaving, another family came in looking for prom dresses and they were getting a lot of assistance immediately. The hubs said don't worry about, we got what we came for. Maybe it was an off day but I'll probably go to a different location next time.
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February 2022 by Shamyra T.
My fiance and I stopped in David's Bridal show a few days ago to look around for gowns and accessories. We found a box that said, "RING SECURITY" how fitting considering my fiance's a security guard at RMFH as his second job. Today, February 10, 2022, he went to buy it for our wedding and the sale's rep was very rude. She followed him through the store and followed him to the register and waited by the door. The girl that ranged him up at the register was very polite and kindly apologized for the sales reps behavior. Needless to say, my fiance and I will not be shopping there anymore our wedding is in the summer of 2023 so we have time to find the right gown, bridesmaids dresses and accessories somewhere else.
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September 2021 by Linda K.
I was greeted immediately after entering the store. Morgan was very kind and pointed me in the direction of the MOB dresses. She told me if I needed anything she would help me with it. I had been looking for months for a dress for my daughters wedding. I found the perfect dress within a few minutes. Morgan stayed with me and gave me her honest opinion of what she thought. I appreciated her kindness and eagerness to help. They had a wonderful selection of everything for your special day!!! Thanks Morgan and the rest of the friendly staff at David's Bridal.
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May 2021 by Pauline L.
Morgan was fantastic and helped me find not only one dress but two! I was able to take them home to try on and they have an easy return policy!!
