-
November 2023 by Dee Emmert
I rented a Ford fiesta and they gave me a Chevy bolt ev. I asked where to charge it and he didn't know and told me to Google it. He told me it was fully charged and I would have at least 300 miles. It wasn't fully charged and I had 135 miles. BTW, I was in town for two days for my last visit with a dying friend. I called this morning to find out how to charge the car so I could return it to the airport and they told me I had to return it with at least an 80% charge even though the clerk told me that I could bring it back empty. When I asked how long it would take to charge it, the customer service person told me 8 hours. At that point, I threw the phone on the bed and said are you f-ing kidding me. This was the only time I swore. Remember, this was my last day with my dying friend and she just told me I needed to spend 8 hours charging their car. She gave me a long lecture about profanity most of which I didn't hear. She was able to tell me there was a thrifty nearby but when I got there they were closed. The Avis clerk was able to direct me to the charger nearby and to tell me there was an adapter in my trunk, which no one at Avis was able to tell me. I have much more but I'm sure you get the idea. I had time to write this review because I am sitting at the car charger waiting for my car to charge up enough to get me back to the airport, on my last day with my dying friend.
-
August 2023 by Jessica Reit
I rented a car from this location recently, and within hours the emergency alert came on saying the oil was too low. I attempted to return it to the Akron-Canton airport and everyone had left. We spent two hours on the phone with the central Thrifty people and eventually they agreed we could leave the car and keys there. The next day we received no confirmation or follow up. Seeking a refund, we spent another hour on the phone with their central billing group, which initially offered various amounts of money for a future rental. After a lot of back and forth they stated we should be receiving some kind of refund, but were unclear on details. The individual said they would email a confirmation of this refund but did not do so. We stopped by the desk again at the airport and the employee stated "All it needed was an oil change" and told us it had already been rented to another customer. No apologies were given. I will update this review if I receive a refund but at this time cannot recommend this rental.
-
February 2023 by Mn G
I was nervous to rent from this place after I saw the horrible reviews and hidden fees people experienced. This was not the case for me. The check in was smooth and fast, the agent was very friendly. The car was in good condition and did not smell. I used the after hours drop off which was simple and upon review of my final charge I was not charged anything additional. Pleasantly surprised!
-
March 2022 by Joe B Golfin
We rented from thrifty in Orlando payed for car in advance when we got there the girl said they would have to have a $550 deposit because it was being paid with a debit I said fine then returned the car Sunday on time looked at my bank account they took out another $78 hold fee because their person hasn't checked the car in yet said contract was close and money would be there at end of day Monday its Tuesday money is not there called and they told me the contract is not closed called my attorney going to have him call
-
October 2021 by Megh Gajmer
Please skip their company!! I booked prior to 2 weeks. And when went to pickup, they said there are no cars available. They didn’t call me to warn ahead of time. They will make you stuck there forever! I DO NOT RECOMMEND THRIFTY!! They will make sure you will have worse day ever! I repeat again please do not reserve from them!
-
October 2021 by W ngerLehman
Waited in line for 2 hours at the Phoenix airport only to learn they would not honor our reservation because we use a debit card and not a credit card. Don't waste your time.
-
June 2021 by Shanna Fisher
They charged me for a smoke smell in the car when no one smoked and it was off of someone’s body. They refused to refund I ask multiple times if someone just stank and the car smelled of body odor did they charge a fee. They refused to answer my question. I do not recommend and after speaking with some people they have had the same issiues with them giving excuses they couldn’t get their deposit back. If I could give a 0 rating I would.
-
January 2021 by Maddie Gaither
We were charged an extra $100 for a cleaning fee from the receiving drop-off site when we had the car for 8 hours and upon picking it up, it reeked of cigarette smoke. You'd think the cars would be cleaned thoroughly regardless considering we're in a pandemic. My partner has been on hold with corporate customer service trying to dispute this fee yet the rep is saying only the receiving Thrifty office can change/void this fee.
-
January 2021 by ben agron
Car reeked of cigarettes when I picked it up, but they didn't have any other cars. Then they charged me $100 interior cleaning fee after I returned it without authorization and refuse to refund it or provide context regarding the $100 fee. Spend up to $99 more for another car rental company. Thrifty has the reputation they have for a reason. Thieves thieves thieves.
-
October 2020 by Jon R.
We were charged an extra $100 for a cleaning fee due to excessive pet hair. We did not bring a pet, we did not have a pet in the vehicle. No one inspected the car upon return. This was just added on the day after. I called and talked to 3 unhelpful people and finally had an administrator respond to one my negative comment on Facebook. They say they're reaching out to revolve it, but I'm not holding my breath since all the Facebook comments indicate that this is just how they handle business. Do not patronize thrifty rental car, you will surely be disappointed.
-
October 2020 by Bethany Sanders
The associate working the Hertz/Thrifty desk during the afternoon of 10/7/20 was so very helpful! She helped us with a reservation issue that left us in a hard spot. The associate worked through it for us so we weren't stranded with our 3 kids. Thank you with our greatest appreciation!
-
October 2020 by Shawn Achimasi
I booked my car rental over a week in advanced. I went in at scheduled pickup date, then they said my Huntington bank card wouldn't work and they wouldn't take cash. They refused to assist further. Not a call to a district manager, not a knock on the networking guys door, nor a plausible explanation as to why it wouldn't work, just... "Thrifty - We Don't Take Huntington, And Will Ruin Your Vacation."
-
September 2020 by David Panyathong
Too many hidden fees. I was expecting to pay $490 for a weekend rental but ended up paying upwards of $500 on top of the original payment for hidden fees that should not even apply.
-
August 2020 by Jeff Alexander
Thrifty’s drivers license reader did not read my magnet strip on the back of my license. Thrifty has no other way to verify your license and will not rent to you if this happens. Renter beware, poorly done Thrifty.
-
July 2020 by Terri D
RUN! They are dishonest. Keep your money. If you rent from this company there will be fees and holds there shouldn't have been. $700.00 so far is being held by this company and $116.00 on "fees" because the desk clerk refused to check the car in.RUN!!