May 2022 by Theresa J.
Horrible! Very disappointing. I understand if a stylist doesn't get exactly what you want. Hair can be unpredictable. Unfortunately it wasn't just 1 thing that went bad, it was several. I wanted black and blonde(cool tones)baylage hilights. NONE OF THAT HAPPENED. my hair was super long so I wanted to cut about 4 inches off and have the lob style with layers. When she washed it out it was literally grey. Then the toner came on. It was on so long my hair turned a gross greenish color. She wanted to try and fix it so more toner was added and God knows what else was put on it. After 5 hours it was time to cut it. My hair was so tangled it had knots coming out as she tried to brush it. When the cut was done and blown dried it basically looked like a long bowl cut. Where the black was supposed to be added it stayed as my normal hair color. The black was supposed to be the other color for the baylage. What she did was basically put whatever shade at my roots. So from my roots there was about 2 inches that was my regular hair color. I understand if someone is still learning and ti think she really tried to do the best she could. THE NEXT EXPERIENCE WAS WITH THE OWNER, NOEL. She was EXTREMELY RUDE. She was there that day also and she knows it looked bad. All I wanted was to get a conditioning treatment because my hair is so fried at this point its hard to brush. My hair has always been soft and silky bc I do not get any type of coloring often. This was actually my 4th time in my 37 years of living I had highlights so it's in good condition. This owner says she rents the booths out and it is not her salon HOWEVER when I called o asked to speak to a manager. She said "This is her" Her name is on the door, it's all over any digital marketing social platforms, Google, and THE SHOPS NAME IS HER FREAKING NAME. I've never ever been treated so poorly in my life! She is awful. I wish I recorded the conversation. So dismissive, rude, and honestly a complete B**TCH! HORRIFYING EXPERIENCE. I was there a total of 6 hours, I paid, I tipped well. I just can't believe this owner treats customers this way! Check out these 3 sets of pics. Shows what I wanted, what it looked like 2 yrs ago(which is close in style and color I wanted) and what it looked like before I went to the salon
