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November 2023 by Chaep'n Hurst
Unfortunately, I called to ask a question about a sale and asked when it was ending the rep who answered said I don't know.Unprofessional, isn't that your job to know?Or find out the answer if not?
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January 2023 by Joy W.
This location has really gone down hill. The management is lacking to say the least. I was in there on 12/30/22 and one person was working the register. She repeatedly requested assistance at the register and no one bothered to come even though customers were wrapped around the counter. Most people would think there isn't enough help and someone needs to be on the floor, but I witnessed at least two employees on the floor. One was the manager who I have seen multiple times aimlessly walking around. She never offers to assist customers let alone one of her employees. She never one time came up to the front when she called for assistance or bothered to respond. I was in this store over the summer and this very manager could not be bothered to help me locate where something was that showed in stock on the website. She pointed me in the general location and that was all she offered, even after I had told her I looked over there. I eventually found the item, no thanks to her. The cashier was very professional and courteous. She deserves a raise for having to deal with such terrible leadership or lack there of. The Michaels in the old Pat Catans is a better choice and has a better selection and much more organized.
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July 2021 by Lyn C.
I live 40 miles from this store and made a special trip to it just recently. I am disabled and hobbled into the store and did not see any handicapped carts. I asked if their handicapped cart was in use. The employee said that they did not have any handicapped carts to which I replied "really?!! Every store has at least one Walmart, Target, grocery stores." He looked so shocked. Like no one had ever inquired which I find very hard to believe. Then along comes another employee who said in an equally shocked voice "we've never had one - We have a wheelchair" I replied "so you are going to push me around so I can shop???" The dumbfounded look on their faces said it all. I turned and hobbled back to my car. When I got home I called their customer service number.......The girl apologized for my bad experience and promised that I would be contacted that day. Still no contact from Michaels and it has been over a week now. Apparently, Michaels is a very discriminatory store. I would not shop there.
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April 2020 by Traci E.
Joe is the man!! I can't say enough good things about him and the staff who got my order together and had it ready for pick up for me! THEY REALLY WENT ABOVE AND BEYOND! I will be back in as soon as the store opens back up to the public. Thanks again Joe!!
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September 2019 by Tay M.
the one star is for the automatic sliding doors, about the only functional thing about this location.
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January 2018 by Sarah K.
Every time I come in here, it's like pulling teeth to get a staff member to help me find something.
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September 2017 by Toka W.
Certain older employee cashier that disrespects, get smart with customers and will throw money at you! I was very appalled. I spend a lot of money and visit almost every day at Michaels and I won't be visiting this store anymore!. I did complain to the supervisor and she did handle the situation professionally, but no one should be treated like this!
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February 2016 by Veronica H.
Great selection. Great prices. They have a teacher discount which they allowed me to use since I'm a substitute teacher. They have a good variety. The store is clean. I wish they were in a different location because the strip where they are located is awful! Too many stores, crazy drivers and small parking spots. The store makes up for their location.
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May 2015 by Janet C.
I stopped in yesterday for some help with a few ideas I had for a project. I had previously gone to Joann's and 3 sales people shot down my ideas and said the materials didn't exist without leaving their areas. At Michael's both ladies on the floor helped me search and found exactly what I was looking for. They were so kind and helpful. I only gave my review 4 stars because the checkout girl was very unfriendly.
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July 2014 by Chet J.
Very good craft store. They're better for some things, Pat Catan's is better for others like ribbon. Lousy store muzak, but maybe they're not gearing it towards husbands, but my wife said "yeah it is kind of lousy", so not just me. Have a coupon and sign up for them. Employees are very helpful. Nice, new, clean bathrooms.
