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January 2024 by Patrick D.
Piped in music WAY TOO LOUD. Will only go in if in a pinch for something. I like to browse these type of stores but get chased out by the stupid "popular music" they are blaring. To bad. I would have spent more money.
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September 2023 by Veda Staley Harris
Linda Spielman in home decor was awesome with picking out our blinds getting everything all together...she was very knowledgeable and very patient with us...I highly recommend her..
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August 2023 by B J.
absolutely the worst customer service I've seen in years.nothing but bait and switch when it comes to bad customer service and the delivery and the damaged products that they won't stand behind and rede liver or replace. it your fault if you don't want their damaged products and take money off and keep their problems. don't expect appliances without dents and scratches and misaligned doors. its keep it because we don't want it attitude. they don't care about your time or trouble caused by them. I was told it's your fault for buying from us. I think that says it all.
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August 2022 by Jenny P.
Stay away from here. The younger male in the paint section does not have skills or knowledge to be in his position AT ALL. We will never return to this store and will drive out of our way to Home Depot or Menards.
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May 2022 by Matthew E.
I'm very disappointed in lowes. Was approved for an account and when I went to the store I wasn't able to access anything. Absolutely no reason for this. I won't be using their card or going back in the store again
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August 2021 by Laurie V.
In one of the previous reviews there is a reference to the military discount. I agree wholeheartedly about how complicated this process is (among other things.) My dad and I went to check out after buying two large appliances and a bunch of smaller items. Since my dad had not "registered" as military, they could not help us. They told him to go to customer service to register his military ID and customer service told him he could only do it online. We had been there for over an hour (more on that in a second) and I had a fussy and hungry one year old with me, and my dad still has a flip phone, so uploading his military information was not going to happen then and there. Cashier offered to hold my items and we would get some lunch and be back. Of course when we came back an hour later after uploading his military ID and jumping through all those hoops, the employees didn't even bother to hold our items, and had put them all back. And the two large appliances.....we found out then and there that the military discount didn't apply to those. Why did we even bother? What a hassle. As if that weren't enough, the guy who sold me the two large appliances was pretty much incompetent. He wanted to have a conversation about everything BUT the items I was purchasing. And he couldn't figure out the delivery. One of the items was allegedly (according to him) available for pick up but not for delivery for three weeks, but the other item was available for delivery Friday. It took him quite some time to enter into the computer the two items I was purchasing, and at that he had entered one of the items three times. The cashier couldn't figure out how to remove the extra ones from my order. Also, I didn't fully trust that the sales guy had entered the delivery and when I asked the cashier to check, he only checked one item and not the other, and I felt like something was off. This prompted a call to Customer Service. Big friggin surprise......the other item wasn't showing up at all, let alone showing up as a delivery. Tony in Customer Service was extremely helpful and was able to arrange both items to be delivered on the same date, which I was initially told was impossible (even though I saw the delivery options on the sales guy's computer). The cashier and the person who sold me the large appliances both displayed poor customer service. And no one was available whatsoever in plumbing. Apparently both of the guys who work in that department went to lunch at the same time, so we were guessing on the accessory items I needed (the ones that they put back before we returned.) I am fully expecting not to see either item arriving at the agreed upon date though. Hopefully my hunch is proven wrong and my large items show up. Either way, this was a piss-poor experience. Both my dad and I were annoyed and exhausted and frustrated. I won't be returning here again for future purchases. They made a lot of money off of this sale, and for two large purchases, a customer should never feel this uneasy.
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August 2021 by Edward C G.
When your crazy cousin and Karen mother-in-law said they hated this store and this location because of their horrible and difficult service; they are not lying. Wow has buying a washer and dryer never been more horrible. They changed the delivery dates 3 times on us without telling us; I only found out because I called the day we originally scheduled it because no one showed up. When the second date approached and I still wasn't hearing anything I called again to find out that they had my appliances but they weren't going to deliver it that day. In what universe does it make sense to schedule an appointment but then not abide by the timeframe that YOU made?! And to do it twice?! After sternly speaking with the customer service they finally agreed to deliver my stuff the next day. Later that day I get a call from a Shane who now says they have it scheduled for the day after. Knowing this company and their idiocy, I call back the same number to say that no, I want it tomorrow because if you switch the date, somehow it'll be delayed another week. The customer service rep answers and I ask for Shane, the guy who just left me a voicemail 3 minutes ago. She says "we don't have a Shane that works here." I find this a little hard to believe considering he just left me a message in less than the time it takes to walk from my car into my home. I said then I need to speak with someone about my delivery date; it was supposed to be for tomorrow and I need it to be for tomorrow. This woman then keeps interrupting me and telling me to wait as she's "speaking with someone else". Finally when I was decided to be a customer she wanted to service and not someone that was an inconvenience in interrupting her time to gossip with her coworker, (yeah I could hear you two laughing in the background, next time I recommend muting the call if you're going to slack off in the job) she keeps asking for my name and if I could come into the store to clarify my order. Folks, we live in the 21st century. At no point in this world should you, or I, or any other person have to clarify what I ordered last month in person when we have computers literally in the palms of our hand. The fire that lights my inner pissed off Dad voice kicks into overdrive and I demand that this woman change the date of my order. She has all my information stored onto her computer, and she can change it if she just does her job. Finally after being put on another hold, she changes the order to be for the next day. I tell her I need a date to make sure that we're all clear on what date my appliances will be delivered. She says "yeah for tomorrow" I said that tomorrow isn't a date; I need the month, day and year. Obviously I was angry at this point and looking back I could've cut this lady a little slack, but the gossiping laughter of her coworkers really just kept pouring gas on the inner fire. Finally the awaited day is here; my washer and dryer that has now been nearly 2 months in the works is approaching it's final destination. And what do I see when the truck opens it's doors? A white washer and a gray dryer. Yep; the screwed up the colors. The second I saw this I knew what I had to do, what I felt like my life was leading up to this particular point. I would make it a goal to destroy all credibility that this location stood upon. If you cannot match simple colors, what our children do in preschool, I cannot with good faith allow you to continue operating a business that defames the good name of Lowe's. For shame North Canton, for shame. I shall never give one cent of my hard earn money to this location. Nor shall any friend, relative, neighbor, coworker, fellow passenger on the bus, or any other human being that I come into contacts with. I will change my greeting to "Hello my name is Ed, and I don't shop at the North Canton Lowe's". And to Shane, you better double check your bank account because according to your customer service rep. You no longer work there anymore
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June 2020 by Josh S.
Terrible customer service, you find better customer support from people selling on Craigslist. DO NOT GAMBLE WITH YOUR TIME AND MONEY HERE. We are praying our washer and dryer never have issues in the hopes we never have to do businesses with Lowes again.
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June 2020 by Steph S.
Customer service here is so slow and incompetent. Waited forever just to pickup an online order. Will never order from here again. Go to Home Depot!
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June 2020 by Marcia H.
I bought a complete Frigidaire Professional series appliances from Lowe's and bought the worthless extended warranty. I have been dealing with Lowe's to fix the dishwasher for over a month. They will only use the lowest rated service companies that have the poorest customer service and repairmen. You will never get someone to answer the phone in less than 45 minutes. After a month and much of my time making many unproductive calls and 3 service visits later, I am being told the parts alone will take another month. Then I will have to reschedule service. This will be 3 months without a dishwasher if I am lucky. Do not buy anything from Lowe's and do not waste your money on their extend warranty. I need to contact a lawyer on this.
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June 2019 by Mike D.
Beware of Appliance department. Ordered a full kitchen suite and 2 of the 4 items had customer service issues. Ordered a dishwasher on 05/06/19 that was supposed to be in approximately 10 days later. 05/17/19 arrived and no news so I called to get an update. I was told that the sales person that took my ordered never actually ordered the dishwasher, and they "expedited the order" and would be there 06/03/19. AGAIN, no call from them on 06/03, so I show up to be told it's not still not I n. Midweek I get a call from Lowes installer to install that Thursday. So, I take off work to be available only to find out the day before that it's at the Lowes distribution center and will not be delivered to my Lowes until 06/10/19. So as of today, 06/10, now this thing is supposed to get installed on 06/14/19. They gave me a measly amount of money off which isn't even the point. No accountability, no communication, and they just passed the blame around. I've already stopped going to this Lowes in favor of Home Depot down the road. Their appliance department will never get a dime from me again.
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June 2019 by Mark W.
Employees don't care at all. Theres loads of them too, with zero answers to any questions. I stood in line for customer service to ask a simple question for 30 minutes while ONE employee was helping people albeit there was at least 7 people in line. Meanwhile there was at least 5 to 7 employees behind the customer service desk literally just standing there starring at the wall like they where stoned or something. I don't and didn't understand what was going on. Very bad employees. Except for amanda! She was very helpful.
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September 2018 by Bobby G.
I just can't stand this store . Sometimes I have to go there in the hunt for a item but it just kills me. One time we were there to pick up a pre purchased item and while we were loading the hot dog stand guy got his Weiner all bent out of shape because we were loading in front of his shack. It was one item but he was such a " Weiner" . Now I go to a hardware store for you guests it , hardware. Not a crusty hot dog served by a man with a Weiner complex. Put this shack out back someplace. Or move him inside where he can be rude like the employees. I would love to video the employees as they run from you if you look like your gonna ask for help. But other than those items it's great!
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September 2018 by Michelle R.
We won't be back. I am new to the area and loved the Lowes where I lived at before. We went to the store to purchase new appliances. After 3 hours of waiting for the associate NITA to figure out how to order the appliance from another store we finished the purchase and were told we need to come back on Wednesday to pay for installation(she didn't know how to add the installation and order it from the other store at the same time...it apparently is on different screens) and get a refund back on sales tax because the gas range needs to be installed. Wednesday we go back in and arrive around 6pm. Nita is working...she can't remember anything...but was able to pull it up on the computer with our phone number. Again she can't figure out what to do. After calling the store manager who offered no help and didn't come to the desk, she called the front cashier lead Abbi who clearly couldn't be annoyed to come back and help...nor would she offer any help over the phone (I could HEAR how rudely she was speaking to Nita). Nita finally was told by a coworker to just do a price adjustment instead of refund and repurchase and to go up to the front. We get to the front and Abbi is standing there doing nothing but twirling her hair. She again asks for help and Abbi said figure it out yourself and walked away. So we wait for the clerk that is refunding people. This lady was incredible....she tried her best but was not sure what to do either. SO...again she asked for help from Abbi. Abbi....rolled her eyes and said IDK what to do but its not my problem....you guys just figure it out...she also stated that a price adjustment was not the correct way but made zero effort to help. Finally a store manager came up(I can't remember the name but he was stout with a bushy brown beard). He over rode it so the transaction could go through and we could finally leave. This was around 8pm. I mentioned the problem with Abbi refusing to do ANYTHING and he basically said she quit already and has already mentally checked out he can't do anything. Seriously...between an inept employee, a rude and lazy employee, and a manager that SHOULD have sent the girl doing nothing home(or at least addressed it) but instead just threw his hands up in the air and did absolutely nothing we won't be going back. We can purchase appliances or home repair items at other places...Home Depot was running almost the exact same sale. Why would you want to go to a store that doesn't care about the customers....from the Management to the employees they do not care.
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May 2018 by Lianne M.
Customer service at this location is on the lacking end of the service spectrum. You would do better to make the drive to the Massillon or New Philadelphia locations.
