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February 2024 by Kevin Keith
They were very helpful, curtious, and wanted things done right...
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June 2022 by Ellen Fornear
I don't recommend the girl who works there I wish I had gotten her name. Blonde and rude. This is the store across from the Eastwood Mall. I asked her to help me because my phone KEEPS restarting and I have to dig out all my passwords and add all my apps again. This happened again the other day and this time it talked each letter that I was writing. I was trying to demonstrate and was writing a comment on Facebook and she raised her voice an said "I know nothing about Facebook" I explained that it happened during texts and she took my phone in the backroom. SHE KNOWS NOTHING ABOUT PHONES. She wasn't helpful at all because she brought it back and I asked what they did and she said.. IT Was hard. She couldn't tell me anything so now I don't know how to fix it if it happens again. That's because she didn't fix it. She went to someone else and I didn't appreciate her taking off with my phone. I honestly don't understand why you pay her. DO NOT RECOMMEND!
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May 2022 by Andrea Goyens Gaul
I called Verizon customer service twice to confirm that I was eligible for a phone upgrade. Then I drove 40 minutes to the store and confirmed it with the sales person. I sat there for over an hour, picking out a new phone and having the rep switch everything over to the new one. I could stomach the unexpected $35 activation fee, and the surprise $25 fee to transfer my stuff from one phone to the other, but not the shock of finding out that I was NOT eligible for the upgrade after all, and would have to spend another $400 or upgrade my plan. I feel cheated. I left the store with my old phone. What a waste of an afternoon. Shame on you!
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August 2020 by Bob S.
Terrible service. Worker had bad attitude!!! I'm having trouble with the new iPhone 11 and cannot get any help. There is no phone number to talk to someone directly. Returning all 4 phones I bought and changing carriers!! Better off going to Walmart!!!!
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December 2019 by Bobbi Jo Khlem-Miller
Worst experience of my life!
Make sure you deal with a corporate Verizon not a authorized store. Which this store is an authorized store. It uses the Verizon name but it’s Victa.
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May 2019 by Lory P.
After reading the other reviews I can see I'm not the only one who has experienced problems with this store; I actually walked in one time while the staff was playing nerf ball with each other. Actually, no problem because I know we all have down-time but when I asked for help to transfer data from one phone to another I was told to go home, look on the computer, read the instructions and do it myself, like WOW! If you can play nerf ball, you can help a customer! Today I spoke to the store manager, named Josh, who told me he was "so busy with walk ins he couldn't help me with my issues". Again, WOW! I'm 600 miles away, I can't walk in your store but I wish I could have cause I would have probably walked in with a nerf ball of my own and bounced it off your empty-idiot-head. This is not how you treat customers. I have read the other reviews; I guess Boardman is the store to go to, that is if you want to go to a store. I actually was able to get through to Customer Service and I spoke to Devin who not only answered my questions but looked over my account and helped me lower my bill by suggesting a much better plan for me and well, what a great experience! Customer Care, or at least Devin, was wonderful but this Niles store, well, somebody needs to clean house, get a new staff and rehab their reputation!
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August 2017 by Polly L.
Just stopped in to get a car charger. No waiting and Tom was very helpful. Answered all my questions and explained my service and options available to me
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December 2014 by Genny A.
If you want great customer service and great cell service do not go to this location. Do what I do and go to Boardman. It is well worth the drive! This Niles location is always busy and never seems to be happy about it. The reps are fast talkers and do not listen to what you need and want at all they just push their specials...even when you explain you are not interested. On Saturday my sister and I went in to switch to the Edge program. 4 lines, 4 upgrades, and we wanted allllll Apple phones. The woman pushed droids so bad I got angry and walked out. Why would you push a cheap droid on a family that tells you we are an Apple family and even have an Apple employee in the family??? She simply did not listen. That's ok. We went to Boardman and they not only took care of us, but were so amazingly helpful it was more than worth the drive.
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October 2014 by Nancy C.
If you are a woman, especially if you are elderly do not go to this store. The male reps lie through their teeth to female customers to try & steal their iPhones for no trade in & up sell things that are not needed. My aunt went to that store & lied about the current promotion, took her iPhone 4S & lied saying they would "recycle it". All reps are shady. Verizon is the devil. Stay away!!!