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February 2024 by Christopher Harris
Want to Vavoline this morning for a routine oil change. I always get my oil changes from vavoline, however, Corrine was the person doing my oil change today. She did a battery test and informed me that it was coming up bad, and asked me if I wanted to price batteries through vavoline. I said no thanks, and she informed me that I’m going to start having start up issues based on the battery test. After the oil change is complete and I go to start my car up, it won’t start. I found that highly convenient after I was just asked moments ago if I wanted to price new batteries. I haven’t had any issues with my battery up to that point. What I take issue with is how Corrine spoke to me. When I asked her why would my car all of a sudden stop starting up, she said “the battery powers the car” in the most condescending tone that I’ve ever been spoken to as a consumer, as if I don’t know how basic functions of a vehicle work.I have no proof that Corinne did something to my battery, but when she went back under the hood and hooked up the battery pack again, it started up without an issue. She refused to acknowledge that something she did may have caused my car to not start up, and I find it to be such a strange coincidence that after I refused to purchase a battery through vavoline that my battery starts to malfunction there on the stop with no prior issues before hand. Needless to say, vavoline has lost a loyal customer due to the disrespect and frankly the disregard, and lack of concern showed to me as a consumer.
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February 2024 by Shawn Thomas
Quick smooth experience… Don’t care for the up selling but it’s business ?♂️
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January 2024 by donald evans
Very detailed , great service
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January 2024 by MistaNic Mal
I referred my bestie to the Niles location for bulb replacement svc?
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January 2024 by May May
My son has never been to this instant oil change but it was on his way to work and he was very pleased with Junie, Junie was very respectful and friendly man and offered great customer service. We will be coming to this instant oil change from now on.Thank you JUNIE
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January 2024 by David
Quick oil change
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January 2024 by Wanita Reese
Love this place. The guys explained why my front tire lights were on. I kept putting air in them cause it told me they were low. Not realizing when the dealership rotated the tires 6 months ago they never switched around the sensors. But the guys told me today I needed air in the back tires not the front. Learn new things at age 71. Thanks again everyone.
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December 2023 by Sarah Baker
Always friendly employees..always good and fast service
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December 2023 by Jeff Breckner
Everyone was nice and professional. Chatted with employee Junie seems like a really good guy.
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November 2023 by Sharon Hollins
The guys were very thorough,respectful, friendly and efficient. I was told of issues that need attention for a future visit. Will definitely go back and highly recommend this service.
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November 2023 by Terrence Griffin
Easy and great service,no upsale give your car what it needs and always have rebates.love this place..and the service people are great.
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October 2023 by Wesley Newhouse
Very friendly staff. I felt like it was among friends. We laughed and talked through the entire service I had. This made my service feel very quick; before I knew it I was on my way.
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October 2023 by Liz Weller Henle
I have to say that I am quite disappointed in my experience today, October 16 of 2023. My son and I came for an oil change. I ended up waiting roughly 5 minutes. That’s not a big deal. My son was in the bay next to me. Apparently, there was an issue with the car in front of my son, so they moved him over behind me in order to get him I faster. Well, as soon as I was just about done, they had them switched back in the other line. He has been waiting for 45 minutes for an oil change I understand things happen. What I don’t understand is why they had him flip-flop lines and have three additional cars go before him? We arrived at roughly noon, and it is now 1:10. Just because he’s a teenager doesn’t mean he does not deserve the same consideration as any adult. He hast to go back to school this afternoon after fall break and now he’s going to get a late start going back. Very disappointed today.Service: Oil change
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October 2023 by Miss Mo
They're just what they say. Their oil change for 5 qts of full synthetic is like $102. Then they try to upsell a new air filter & transmission service, etc. Nice & efficient guys though.
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September 2023 by crissie wells
Well they stripped a bolt out of the fuel filter & oil filter was leaking. They did have it towed to car culture to have it fixed. Noticed the oil filter was still leaking & took it back for the third time & the manager fixed it in the parking lot cause I was not getting back in line at this point I’m frustrated cause it’s my third time back & it’s still not fixed. A few hours later we noticed it’s leaking again & now we’re not going back there we’re taking it to ford. If there’s anything wrong with our truck we will be going to a lawyer cause this is ridiculous to mess someone’s $80,000 truck up.Service: Oil change
