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February 2024 by Nicole Davanzo
Truly the worst Post Office in probably all of America. I sent out invitations for my baby shower. They got sent out all over Ohio, Pennsylvania, Kentucky, Florida, Mississippi, Missouri and probably a few other places I can't think of. I sent them out over a month ago. I thought it was odd the people in Niles hadn't gotten them but everyone who lived there informed me the post office sucks there. Today I just got 9 of my invites back all Nile's addresses! The shower is this weekend. So congrats on being the only office that couldn't manage to do their job...
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February 2024 by Esther Clarich
Worst post office!! I go to Girard to mail everything!! I don't get my mail and I get other people's mail. What is wrong here?? Laziness or carriers that are not doing their job? They do not know the job? Where is management to take care of these problems? And when u tell the supervisor he says the regular guy has been off sick for a long timeWell are others not capable? Stop with the excuses!!!
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December 2023 by Kani R
There’s a white lady working during the hours of 4pm on a Monday who’s very rude! Someone needs to teach her some manners and communicating skills! If you are not up for the job then do not come to work, simple! How does she even still have her job AT ALL?? All of these reviews are about her!
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December 2023 by SUSAN Cleer
30 minutes to speak to a service representative at the United States Post Office. WTH...Why can't I just call my local office and speak to someone. I'll never understand why it's so friggen hard to speak to a human being. Today's customer service experience at it's finest sucks!!
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December 2023 by Nick Parsons
Terrible attitudes and Terrible customer service!
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October 2023 by 270crazyguy
I try to avoid this post office like the plague. Not nice people at all in there. Very shameful. I try to use other ones like Girard to do my business
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October 2023 by Precious Monae
I knew i was not the only one this lady was rude to. I see her name is robin but I’m definitely filing a complaint on her. I was trying to explain my issue about an address change, she cut me off mid sentence and asked for my old address. As she was walked away I made a comment about how rude the service was. She asked what I said and I told her she was rude and didn’t let me finish talking. Her responds was, “I don’t need to all that I just need your address.” We definitely went back and forth. She does not need to be working here.
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September 2023 by winky catman
Worst post office in the country. Just visit this place and you will realize why the USPS is in a deficit. Horrible customer service, the clerks should be fired along with the dim wit postmaster for letting them continue with their bad behavior. Walk in here and it’s like you time warped back to the 1980’s with all the stoners working here. Random drug tests should be administered here, but that won’t happen because of their union. Everyone should mail packages/envelopes at a different post office. Once the package/envelope count rate goes down they will eliminate workers, then hopefully this post office entirely. If that doesn’t work, hopefully this post office will be eliminated when the restructuring is complete. It will be a blessing to the residents of Niles and the world.
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June 2023 by Anthony Ambrosini
The fact I have to leave any stars is ridiculous. How Robin still has a job is beyond me….every single bad review is about her. She is rude / nasty/ and has horrible customer service.
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May 2023 by Daaron Wilson
lady with short blonde hair is unreasonably rude. all I needed to do was change my address and she berated me for not doing it sooner, which was none of her business, and not even an issue. it baffles me that she still has a job. everyone I've talked to has had a similar experience with the same women.
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May 2023 by BRB!- Brynn, Riley, Brooke !
The lady working there during the day may 24 at 11 needs fired she is so rude to everyone
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May 2023 by Megan S (Megan S.)
If I could give negative stars I would. I picked up passport papers and the lady explained everything to me and she was nice. Fast forward to our appointment date for passports we show up 10 minutes early like it says and when we walk in I hear the lady with short hair and glasses say “it’s almost 12” to her co worker, clearly talking about us. The lady calls us over and said “you’re late your appointment was at 11 and we’re going to lunch now” I said “I’m so sorry I read the time wrong” my fault I’m totally aware and just asked if there was another time. The lady with short hair and glasses made a little huffing sound in the next booth. Then she says no and tomorrows Saturday which is hard to get appointments. The most unprofessional post office I have ever been to. Will not be returning. If they don’t like their jobs they should probably find new ones since customer service is obviously not a priority for them.
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April 2023 by Brandon Hetherington
Absolutely unacceptable. I’m returning a package and the instructions stated to place the items in the original bubble mailer, then head to USPS and purchase a First Class Shipping label. The lady at the counter with blonde short hair said, “Where’s your QR code?”. I repeatedly stated that I don’t have one and I’m just following instructions from the company. She said if I don’t have a QR code, I would need to purchase a label. Which I said I would do. She told me it would get shipped back since there’s still a label on it. The new label would just cover the old label, so I don’t understand the problem. She was very rude from the start and seemed annoyed. She was cracking multiple jokes with the man before, so very odd.
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March 2023 by Pat Herron
I was at the Niles Post Office today 2/09/2023. The lady that worked the counter had a very bad attitude. I had to get a Valentine's day card weighed for my great niece for postage. She said that the letter was not machinable. I asked her what does a letter not being machinable means and she snapped at me. I have sent many cards that had to be weighed and were large but had never heard that term. I said sorry I asked. She then said she was not being mean. She tried to justify her attitude because she did not hear me because of the plexiglass. She did hear me or she would have not answered my question. I told her this is the meanest post office. I have been here many times and always the same.I will never use this Post Office again. She needs to be talked to and be taken out of customer service. I will drive to the Girard Post Office for now on. They are pleasent and always have a smile.
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March 2023 by Dan Pew
Management needs to address the incredibly poor customer service here. Multiple times I have went to this establishment and been treated very rude. They feel the need to question everything you ask, even when purchasing stamps I was given attitude. I’ve had numerous issues here, I hope someone addresses this.
