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March 2024 by stacie donaldson
The ladies were so friendly. I stopped in, they made an appointment for my sidekick to be groomed, they were able to trim his nails. Wonderful service. Already treated him like family, which made me feel so much better. He is my ❤
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March 2024 by William Johnson
They did a great job on my doodle mixes. I've found my place now.
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March 2024 by Josh Galloway
Ashley is phenomenal. Always takes the best care of our girls. Great pictures too!!
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March 2024 by aron hamrick
We adopted a stray cat a few months ago. Did to me being of work for a month we couldn't pay for her to get groomed. We didn't know if she had any grooming experience before. The girls did such a great job trying to groom her, unfortunately she is one of those cats that needs to be sedated before she's groomed. But I am super pleased that they recognized they she was panicking and stopped the process. The actual phone I got was them me "she is panicking too much and is having trouble breathing. We're stopping the groom. A good groom is not worth her having a heart attack". They really read my cats body language and potentially saved her life.
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March 2024 by Jim Murphy
Great service everytime w/our Mr. Pickles.The staff are pleasant and do a great job!
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March 2024 by Michele Funaro
Highly recommend this place. It was my first time here. Everyone was so friendly and both my dogs looked amazing.
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March 2024 by Jace Washington
they always take perfect care of my Aussie
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December 2023 by Paul Keriotis
They were able to fit us in on the rve of Christmas Eve. ?
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October 2023 by Kathy Martin
Ashley is the best! Our dog, Hughie, loves her!
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October 2023 by Stringer18
These people are awesome they work with my dog so well. She has a temper when it comes to other dogs she dont know
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September 2023 by John Ullom
I've been having a hard time finding a groomer for my Shelby. I took her to Niles pet salon. The ladies here were magnificent. They worked with us. I highly recommend this place!
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August 2023 by John Macali
This was the first time that I used them. I took two of my cats for a nail trim. Very nice PET SALON. Easy to make an appointment, courteous and welcoming staff, they answered all of my questions and took excellent care of my cats. Going back today with my other two cats. Highly recommend. High quality care for all of your pets cats and dogs.
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July 2023 by Bailey McDermott
Strongly recommend Morgan. She is an amazing groomer! Everyone go see her!!!
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July 2023 by Kimberly Blasko
The folks who do my lil Sadie Mae are as good to her as I am. They treat her with compassion and understanding. I value their professionalism and care.
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July 2023 by Glenn McClellan III
I scheduled a groom appointment nearly 2 months out for my dog. When I dropped off my dog and confirmed my groom requests with the groomer, I was rudely told “I only have time for an outline trim.” She did not have time for my normal groom. I explained that I had an appointment and wanted the full time needed to complete my groom requests. They weren’t doing me any favors by “squeezing” me into their schedule, so I didn’t appreciate the “express groom” option that I was given. After this discussion, the groomer went around the corner and I could hear her talking about me. The attitude of this groomer was unacceptable and unprofessional. Looking back, I don’t know why I allowed my appointment to continue but, I did. When the groomer “called” me to let me know my dog was done, I was rudely informed that she had been done “for over an hour” however, I was never alerted she was finished. When I called to complain, the “manager” argued with me and talked over me. I was told the owner will reach out…we’ll see. They’ve lost my business and will never be recommended. I will never be spoken to like that as a customer again.Another thing about Niles Pet Salon that’s frustrating is their “filing” system. They use index cards to file grooming records for pet clients. They misfile the cards all the time and have to redo clients cards often. Get a computer system.I will never recommend this groomer for any of my friends and family.
