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December 2023 by Amy C.
If I could give 0, I would. I dropped phone off on Sep 8, 2022. Checked in periodically and was told multiple times, they were still working to get it powered on. Then I was told a couple of times it was going to be sent off or they were still trying. Red flag was the high turn over rate of employees. Fast forward to today, 12/5/23, stopped into Niles, OH location and said I wanted my phone back because after a year, it obviously could not be repaired. I was told the phone was not there. 1st it was after 6 months, then after 30 days it was sent for reconditioning. I said that means all data would be wiped. Oh, no, we, at CPR, cannot do that without permission. I was told, a call was made to manager and they would find phone. I seriously doubt that will happen. Pretty sure my phone was reconditioned/refurbished and sold off. This business is a joke and I would not recommend it to my worst enemy. They had my phone number. The least they could do is call or text, as I was told they would so before doing anything with my phone. Never again. This is a sorry business that doesn't know jack about phone repair. My guess is, they make money by taking people's phones under the guise of, they can fix. Their true intention is to sell off your phone at a profit for themselves.
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November 2023 by Brian B.
A couple months ago my wife and I came into CPR for a battery replacement on an Iphone SE. For some reason the phone would not accept the battery and kept turning off and then on. The battery was getting hot and the technician could not understand what was going on especially since the battery was genuine apple. He even called Apple Tech support and even they could not understand what was going on. Long story short CPR truly tried to solve this issue and took care of the problem. They were very hard working and friendly and appreciate the willingness to work with us. We would definitely come back to CPR for future repairs.
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November 2023 by Lisa Ramsey
CPR had my husband's tablet for over 2 months and still never fixed it. The communication is horrible. I picked up the tablet to have it repaired elsewhere. I definitely would not recommend leaving anything of value with them.
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September 2023 by Bill Shirley
After starting out very rocky ( people were let go new employees inherited a mess) I would like to commend Joseph R. On his customer service as well as professional repair of my phone. It was a pleasure to deal with a professional in getting my phone camera diagnosed and repaired !
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September 2023 by Eric Ortiz Music
Staff is friendly and very knowledgeable. Only issue I had was I paid a deposit to get my screen fixed which I didn't mind. It's been almost a year and I still haven't heard anything about my new screen coming in.
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August 2023 by Dream Execute
These guys are pros. Very well mannered and know there stuff. I cracked my screen 3 times within this year and this last time was the worst and they got it done and got it done right. I'm confident about my phones privacy. Thanks for protecting my right to privacy.
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July 2023 by T Barbe
The staff was friendly and knowledgeable. They fixed my tablet quickly and it was so nice to have it working again. Definitely saved me money. $$
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July 2023 by Mike Karney
Got a new screen installed on my S20 5G FE, had to order part took a few days but installed and fixed phone the same day it came in. Much appreciated!
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July 2023 by Eric G.
Friendly staff and good prices for repairs. Was told an hour max for repair. Part delivery didn’t arrive until after 2 p.m. But, it took nearly 5+ hours after that. Otherwise a nice service to have locally.
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July 2023 by Cheri Heisterman
They were awesome! Replaced the cracked screen on my daughter's cell phone, they did a great job, in a timely manner, and final price was actually lower then they originally quoted me.
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June 2023 by Tammy Roth
Had battery replaced in IPhone SE 2020. It was great not having to drive over an hour to get that done. I saw box and it was Apple OEM battery but for some reason phone couldn’t verify. They asked me to wait a day for systems to update. It still wasn’t verifying so I went back. They were very nice and within about 10 minutes the problem was rectified. Would recommend.
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June 2023 by Tammy Roth
Had battery replaced on IPhone SE 2020. It was great not having to drive over an hour to get that done. I saw box and it was Apple OEM but for some reason phone couldn't verify. They asked me to wait a day for systems to update. It still wasn't verifying so I went back. They were very nice and within 10 minutes the problem was rectified. Would recommend.
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June 2023 by John Wallace
Joseph was extremely helpful in getting my phone back to working order. He listened to my issues and gave me a ticket to come back in an hour. Returned and he had solved the issue showing me details on the issues. Phone screen has flickered on and off a couple times but I feel it should continue to improve. Very cost effective compared to going to my phone provider. Definitely recommended!
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June 2023 by Ed Malpica
I will come to this place exclusively from now on; the guys are real professional, polite, and their craftmanship is superb. Fairly priced as well.
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June 2023 by Darilee Devereaux
Customer Service is 5+ ⭐️ Very professional yet personable. They clearly explain everything & are highly knowledgeable & efficient. Honest, reliable, fairly priced.
