-
February 2024 by John Pierce
Helped my need efficiently.
-
February 2024 by stacie donaldson
Great service, variety of products.
-
February 2024 by Sally Frederick
The store is not very handicap friendly. They have 1 wheelchair and it is tiny. Not only that it is hard to maneuver. Especially when their are boxes strewn through the aisles.
-
February 2024 by Randy Robinson
Went to Best buy in Niles and Zach C was extremely helpfull
-
February 2024 by Robbin Watson
I went in to buy a laptop the manager acted like he was being bothered so I went to Walmart and bought the same laptop for $80 dollars cheaper. So it was better for me. I will never go to Best Buy again
-
February 2024 by Jennifer Kelley
Went into the store today to purchase a new unlocked carrier galaxy s24 ultra. Zach C. was phenomenal. He went above and beyond to make sure I was well informed before I committed to the purchase. He also helped me pick out a screen protector that would provide the best protection for my new phone. Overall I had a great experience and walked out with the phone and as a happy customer.
-
February 2024 by Alhaji Hamidu Barrie
Best experience with Zack C.I’ll definitely return to do more business at this location.
-
February 2024 by Dain Malaniak
Best Buy has turned into a complete disaster in the last 10 years. Placed an order for in store pick on February 8th. The item was a pre order for an item that I knew wasnt available in store at the moment. Best Buy processed my order and said it would arrive in the store February 14th. A week wait wasnt a big deal so I placed the order. However come February 14 when it says my order will be ready for pickup the whole day goes buy without order status changing. I call what I think is the store and end up with a call center in India. After many attempts to try and figure out where my item is one of the call center associates tells me after a 10 min hold that he just talked to an associate at the store and that they would receive the item via delivery at 6pm. I verified multiple times that it would be there after 6 for pick up and he assured me he talked to the store and it was on its way. After driving 30 mins out of my way to go pick this up the kid working the cash register tells me they don’t have the item. Maybe it went to the wrong store he says…. Great answer and poor training to tell a customer maybe it went to the wrong store. After speaking with the guy that said he was manager, he told me that the item doesn’t have a tracking number on their side so it’s not in transit. He then tried to make excuses for the call center saying no retail store has associates that pick up the phone anymore. Not true but the way… so after an hours worth of my time I was told that they don’t know where it is or if it’s coming in at all. So I left and called the customer service number to be told the item is out of stock and they don’t know when they will fulfill the order. Worst customer service experience of my life. The fact that they can’t have one of the 15 kids standing around doing nothing all day answer a phone to prevent these things from happening is crazy. With this kind of service they will be following circuit city quickly. Will never shop or order anything from here again
-
February 2024 by Heidi Lynne
Online order took too long to pull. While I was waiting one of the managers pointed me to an area (in back of store) where an item I was looking for was suppose to be.. Well guess WHAT NOPE... I ordered it online, I should of ordered tablet on Amazon also.. Terrible customer service.. Casher guy was awesome!!
-
February 2024 by Mike Armeni
Geek squad was amazing, Charles was so pleasant and understanding of our lack of knowledge of technology as we are seniors!
-
February 2024 by Dave Walters
Electronic discounter, clean neat store, Prices pretty good. Only bad thing, like a lot of stores they need a few more people on the floor.
-
January 2024 by Kevin Thorsby
Out of what I wanted again and expensive
-
January 2024 by Brenda Powell
I got in there and got waited on quickly
-
January 2024 by Brandon Hughes
Why do they close so early?
-
January 2024 by Trajmon Williams
Ethan was very knowledgeable!!
