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October 2023 by Scott S.
Had to throw out a quick review for this location. Service is usually just ok in my past visits but this time it was fantastic. I say this because we walked in soon after they opened and there was three people ahead of us. I noticed only one salesperson but assumed there was at least one or more in the backroom or something but this wasn't the case. This young lady was by herself but did such a fantastic job at handling it, it was worthy of a review. I wish I could remember her name but at times she was handling more than one customer at a time and do so more than efficiently. She was apologetic and was pleasant and even smiling throughout our time in the store. Man do I wish I remember her name as she definitely deserves a shout out and even a raise. Excellent job young lady!
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September 2023 by Alexis Keating
Great customer service!!!
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September 2023 by Blueberry Castillo
We went to Target to set up a phone and they screwed us over. When we came here they were so kind and helpful. They explained everything to us and walked us through the process of fixing it.
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April 2023 by Kevin Blackann
Manager complained about a customer taking up his time over a customer service issue and losing a sale, but even after that customer left he couldn't come say hi to us. So he lost a 2nd sale after we waited for a half hour. Horrible customer service, we'll switch providers all together now. Do better and hire better, AT\\u0026T
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April 2023 by Marissa White
I always get great service here. The staff is super helpful and friendly.
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November 2022 by Aleks Krysa
Excellent help from everyone in helping us buy and transfer to our new S22 Ultra phones.
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September 2022 by SwingLow
Erica was of great help, she was very professional and also funny. Don't think I've enjoyed getting cellphone service this much before!
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June 2022 by Michael Woods
Both my wife and I came to pick up our new iPhone 13 Pro-Max. Yolanda was both knowledgeable and helpful with everything we needed to know. Thank you
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April 2022 by William
I had a great customer experience with Anthony he was very helpful showed me all the phones until I made us a choice and I was very pleased I also purchased all the accessories for the phone my wife was very happy with her phone it was a surprise she was very pleased I’m glad I went to this AT&T store.
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March 2022 by Work P.
Good customer service. Vaughn and the manager where thorough in explaining everything to us and took the extra time to find us ways to reduce our bill and save us money
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March 2022 by Richard Starkey
The reps tried to convince me that adding a line was required to get trade in discounts on my account, and changed my wireless plan away from my 30gb plan without authorization after I left the store. They changed it to the most expensive option available. I did not know about the change until I went to bestbuy, where bestbuy informed me of the plan change. I intended to change the plan, but to the unlimited starter and intended to do it with phone purchases. Bestbuy ended up changing the plan to the correct one and got the upgrade/accessory business for two of the lines. The corporate att store nearby also made no mention of needing to add lines to get the trade in promotion.
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November 2021 by MILLIE RITZ
AT&T store representative Drew Miller gave exceptional customer service. Something we are missing these days in our stores. Keep it up!
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September 2021 by Deborah Harper
The gentleman (Johnathan) that helped me was awesome. Very helpful and great personality.
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August 2021 by Danielle Schiraldi
We were very satisfied with our visit into the Niles mall store yesterday. We got waited on as soon as we walked in and our sales rep was very helpful and answered all of our questions. He helped us with adding 2 new lines to our plan for our children.
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July 2021 by Scarlett Mason
My family and I love this store! Jonathan was the best person we’ve ever worked with at AT&T. He was so thorough & made sure we understood everything every step of the way. HIGHLY recommend!